2/10 Terrible
Vincent
5 Nov 2025
Disliked: Amenities, property conditions & facilities
I don't usually give hotels this bad a review. Yes, the hotel is in a very convenient location, but still, I can't convince myself to believe this is a four-star hotel when the hotel is giving us two-star hotel service. First of all, the facility was very poor ; the private onsen bath was so small that my father couldn't even use it, and the bathroom had very poor ventilation that I found it difficult to breathe after closing the door. Secondly, your staff seemed untrained and had extremely poor English communication and problem-solving skills. When we were checking in, the staff who assisted us told me my reservation was supposed to have two separate beds. He said yes, there are. Afterward, I found out there was only one double bed in the room; it was not as he mentioned , with two separate beds in each room. When I asked him, he said I had ordered three double rooms, so there were no two separate beds. He seemed like an intern who didn't understand English, and the worst part was that no other staff guided him or even tried to help the situation. If he had difficulties understanding English, why didn't he use a translator? To be frank , I am not a native English speaker, but at least I ask and learn if I don 't understand. Even the next day, when I asked the staff about the details of the public onsen, the same thing happened. Again, they didn't understand English but didn't use a translator. In the end, I just took an English onsen handbill myself.
Vincent
Stayed 2 nights in Oct 2025
