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City Express by Marriott Chetumal

3.0 star property

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Photo gallery for City Express by Marriott Chetumal

A spacious lobby with a reception desk, a grey sofa, a wooden coffee table, and pendant lighting.
A hotel room with two beds, a desk, a chair, a TV, and a wall-mounted shelf.
A modern coffee station with a Caffeno coffee machine, a variety of beverages, and a selection of snacks.
A modern hotel room with a kitchenette, a sofa, a bed with a red accent, a dining table, and a chair.
A hotel with a modern design, featuring a prominent vertical tower and multiple balconies.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084
  • Place, Planetarium Yook'ol Kaab
    ‪4 min drive‬
  • Place, Payo Obispo Zoo
    ‪4 min drive‬
  • Place, Lake Bacalar
    ‪21 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪4 min drive‬

Room options

View all photos for Room, 2 Double Beds

A hotel room with two beds, a desk, and a chair.

Room, 2 Double Beds

9.0 out of 10
Wonderful
(23 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed with Sofa bed

A modern hotel room with a kitchenette, a sofa, a bed with a red accent, a dining table, and a chair.

Superior Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed

A hotel room with a bed, a desk, a chair, a telephone, and a window with a view of the outside.

Room, 1 Queen Bed

8.6 out of 10
Excellent
(26 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

City Express by Marriott Chetumal

Along with an outdoor pool, this smoke-free hotel has a fitness centre and coffee/tea in a common area. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a meeting room and dry cleaning are on-site.
City Express by Marriott Chetumal offers 109 air-conditioned accommodations with a hairdryer and free toiletries. Flat-screen televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Children aged under 12 years old are not allowed in the fitness facility without adult supervision.

Our customers tell us that they can't get enough of the shopping around City Express by Marriott Chetumal. During your stay, you'll be connected to a shopping centre and within walking distance of Payo Obispo Zoo. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a gym
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Just a 4-minute drive from Payo Obispo Zoo and a few minutes from Planetarium Yook'ol Kaab
  • Local-area shuttle service available
City Express by Marriott Chetumal offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi and wired Internet. Business amenities include a business centre and a meeting room. Free breakfast is served daily. The business-friendly City Express by Marriott Chetumal also features a vending machine, coffee/tea in common area, and dry cleaning/laundry services. Free self parking is available.

This 3-star Chetumal hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6 AM to 10:30 AM and at the weekend from 7 AM to 11 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle up to 10 kilometres
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Built in 2013
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 17.60 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g. directions).

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal

City Express by Marriott Chetumal Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 497 out of 1008 reviews
Rating 8 - Good. 297 out of 1008 reviews
Rating 6 - Okay. 128 out of 1008 reviews
Rating 4 - Poor. 44 out of 1008 reviews
Rating 2 - Terrible. 42 out of 1008 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Bharti

Liked: Cleanliness, staff & service, property conditions & facilities
The location is good clean room friendly staff
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Marybeth

Liked: Staff & service
Convenient location. Rooms were clean, staff was friendly and helpful, and rate included breakfast.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and basic , good location for shopping
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All things were very excellent
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good. Clean rooms. Good Service
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
An overall great place to stay
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Kelli

Liked: Cleanliness, staff & service
Clean room, comfortable beds
Stayed 1 night in Feb 2026
Verified

8/10 Good

Tristian

Liked: Cleanliness, property conditions & facilities
The rooms were great!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

carlos alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great all
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Bernhard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Doreen

Liked: Cleanliness, amenities, property conditions & facilities
Receptionist was nice and room clean
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

carlos alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
alll great
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
Safe parking area.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kelisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tes breadfastveas fresh and parking was safe
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Blanca

Liked: Cleanliness, property conditions & facilities
Room very clean and pleasent. Nice receptionist Izel. Good location
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

clement

Liked: Cleanliness, amenities, property conditions & facilities
The girls on the front desk, Dana and another one who has a Maya name, they are absolutely the best… Place was nice and clean, good breakfast.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jose Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Tania

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Mariko

Liked: Cleanliness, amenities, property conditions & facilities
Courteous welcoming reception. The room was perfect for our needs.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

jeremy

Liked: Cleanliness, amenities, property conditions & facilities
It was very nice and clean. Staff very friendly.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is great for walking around. The 1pm check out is incredible!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Nehru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at CityExpress. Keep up the excellent work.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Sayda

Liked: Cleanliness, property conditions & facilities
Clean room, close to the mall.
Stayed 1 night in Nov 2025