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Fiesta Inn Chetumal Hotel

3.5 star property

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Photo gallery for Fiesta Inn Chetumal Hotel

Outdoor pool
Lobby
Bar (on property)
Bar (on property)
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Explore the area

View in a map
Av. Alvaro Obregón No.229, esq. Av. Independencia Col. Centro, Chetumal, QROO, 77000
  • Place, Chetumal Ferry Terminal
    ‪5 min walk‬
  • Place, Palacio de Gobierno
    ‪5 min walk‬
  • Place, Museum of Maya Culture
    ‪14 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪9 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room | In-room safe, desk, laptop workspace, blackout curtains

Superior Double Room

9.0 out of 10
Wonderful
(23 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(25 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed

  • 68 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

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The price is CHF 53
includes taxes & fees
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About this property

Fiesta Inn Chetumal Hotel

Boardwalk/promenade hotel with free airport shuttle and fitness centre
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness centre. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Other amenities include a bar/lounge, 24-hour room service and a business centre. Housekeeping is available on request.
Fiesta Inn Chetumal Hotel offers 131 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 32-inch LCD televisions come with cable channels. Bathrooms include a shower and hairdryers.

This Chetumal hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Fiesta Inn Chetumal Hotel. During your stay, you're just a quick walk from Explanada de la Bandera. Features include free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at La Isla
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a gym
  • Within a 10-minute walk of Palacio de Gobierno and Chetumal Ferry Terminal
  • Free airport shuttle service
Fiesta Inn Chetumal Hotel offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. A terrace, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Fiesta Inn Chetumal Hotel. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This 3.5-star Chetumal hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
La Isla – This restaurant specialises in international cuisine and serves breakfast, dinner and light fare. Guests can enjoy drinks at the bar.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 14 to 14 for adults and USD 14 to 14 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Isla

Things to do

  • Bicycle storage
  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Composting
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Fiesta Inn Chetumal Hotel

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 0.92 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 14 to 14 for adults and USD 14 to 14 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Fiesta Inn Chetumal Hotel offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fiesta Chetumal
Fiesta Inn Chetumal Hotel
Hotel Fiesta Inn Chetumal, Mexico - Quintana Roo
Fiesta Chetumal Hotel Chetumal
Fiesta Inn Chetumal Hotel Hotel
Fiesta Inn Chetumal Hotel Chetumal
Fiesta Inn Chetumal Hotel Hotel Chetumal
Fiesta Inn Chetumal Mexico - Quintana Roo

Fiesta Inn Chetumal Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 607 out of 1037 reviews
Rating 8 - Good. 252 out of 1037 reviews
Rating 6 - Okay. 105 out of 1037 reviews
Rating 4 - Poor. 47 out of 1037 reviews
Rating 2 - Terrible. 26 out of 1037 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edwin, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place,nice breakfast buffet, nice pool
Stayed 3 nights in Jul 2025

8/10 Good

Luanni

Travelled with family
Liked: Cleanliness, staff & service
It
Stayed 2 nights in Jul 2025

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family and I enjoyed staying and its location made it easy for us to go around the city.
Stayed 1 night in Jul 2025

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was comfortable, clean and quiet. Overall a great option when staying in Chetumal.
Stayed 1 night in Jul 2025

10/10 Excellent

Karina

Stayed 1 night in Jul 2025

8/10 Good

Jasmin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Vijay

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The pool was full of dirt and when asked to clean it , the staff just said yes and didn’t come Back
Stayed 2 nights in Jul 2025

6/10 Okay

Lisveth, Reno

Stayed 1 night in Jul 2025

6/10 Okay

Lisveth, Reno

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Very dusty
Stayed 2 nights in Jul 2025

10/10 Excellent

Miguel a

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Ramon

Liked: Staff & service, room comfort

Nice Stay.

Good stay in Chetumal.
Stayed 1 night in Jul 2025

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien nos habiamos ya quedado dias antes una noche y el motivo de regresar fue wue recibimos excellent servicio la.primera vez y esta vez fui igual gran servicio para mi opinion
Stayed 1 night in Jul 2025

10/10 Excellent

Carlos

Stayed 1 night in Jul 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room
Stayed 1 night in Jul 2025

10/10 Excellent

Rob

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very clean. Shower floor is very slippery. Could use more English channels on TV. Bed is so comfortable and staff is amazing.
Stayed 1 night in Jul 2025

8/10 Good

Ramon

Liked: Staff & service, room comfort

Good stay.

Was a good stay. Javier was great.
Stayed 1 night in Jul 2025

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jun 2025

10/10 Excellent

Roberto

Travelled with partner
Amazing experience, people very friendly in my opinion
Stayed 1 night in Jul 2025

10/10 Excellent

PATRICIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We’ll Be Back—Thanks to Alberto and the Team

We had such a wonderful time at this hotel! From the moment we arrived, the service was warm and welcoming. A special thank you to Alberto Alvarez at the front desk—he was truly exceptional! He went out of his way to make sure we felt comfortable and well taken care of, and his kindness did not go unnoticed. The breakfast could use a little more variety, but everything else was lovely. We’re already looking forward to coming back!
Stayed 3 nights in Jun 2025

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well positioned in the town, great parking, pool, breakfast and the rooms are comfortable, however the best part is the staff! They are all friendly and accommodating!
View from the pool
Stayed 2 nights in Jun 2025

6/10 Okay

ALFREDO SALVADOR

Business traveller
Disliked: Staff & service, property conditions & facilities

De bueno a mediocre

Lamentablemente, mi reciente experiencia en el Fiesta Inn Chetumal estuvo lejos de ser satisfactoria, y siento que la calidad del servicio ha decaído notablemente. Este hotel solía ser una opción confiable, con un estándar de comodidad y atención que lo destacaba en la zona, pero esta vez dejó mucho que desear. Uno de los principales problemas fue el aire acondicionado, que simplemente no funcionaba. En una ciudad tan cálida como Chetumal, esto es inaceptable, ya que hizo que la estancia fuera incómoda, especialmente durante la noche. A pesar de reportarlo, no se resolvió de manera eficiente. Además, la presión de la regadera era tan baja que tomar una ducha se convirtió en una experiencia frustrante, casi de lágrima. Otros detalles, como la limpieza, también dejaron que desear: encontré áreas descuidadas en la habitación y un mantenimiento general que no está a la altura de lo que uno espera de un hotel de esta cadena. El personal, aunque amable, no mostró la proactividad necesaria para solucionar los inconvenientes, lo cual agravó la situación. Es una pena, porque el Fiesta Inn Chetumal tenía una buena reputación, pero esta vez la experiencia fue decepcionante. Espero que tomen medidas para mejorar, porque el potencial está ahí, pero la calidad actual no justifica el precio ni la expectativa. No lo recomendaría en este momento hasta que resuelvan estos problemas.
Stayed 1 night in Jun 2025

10/10 Excellent

Roberto

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and common areas. Friendly staff
Stayed 1 night in Jun 2025

10/10 Excellent

Nimia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located downtown. Walking distance from every thing needed.
Stayed 2 nights in Jun 2025

8/10 Good

Sanjay

Travelled with group
Liked: Cleanliness, staff & service
Only the internet wasn’t consistent
Stayed 1 night in Jun 2025