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Holiday Inn Express & Suites Downtown Ottawa East by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Downtown Ottawa East by IHG

Exterior
Property preview
Property amenity
Desk, blackout curtains, soundproofing, iron/ironing board
Free daily on-the-go breakfast

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • 24/7 front desk
  • Parking available
  • Housekeeping

Explore the area

View in a map
235 KING EDWARD AVENUE, Ottawa, ON, K1N 7L8
  • Place, University of Ottawa
    ‪8 min walk‬
  • Place, Byward Market Square
    ‪8 min walk‬
  • Place, Parliament Hill
    ‪16 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room

8.4 out of 10
Very good
(7 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(145 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Access Tub)

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible (Access Tub)

8.8 out of 10
Excellent
(39 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, City View

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(249 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

9.2 out of 10
Wonderful
(24 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 King Bed

9.2 out of 10
Wonderful
(58 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

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About this property

Holiday Inn Express & Suites Downtown Ottawa East by IHG

Hotel with free breakfast, a quick walk to Byward Market Square
This smoke-free hotel features an indoor pool, a 24-hour fitness centre and a snack bar/deli. Free on-the-go breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and conference space.
Holiday Inn Express & Suites Downtown Ottawa East by IHG offers 182 accommodations with coffee/tea makers and a hairdryer. A pillow menu is available. Flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers and complimentary toiletries.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
The free breakfast at Holiday Inn Express & Suites Downtown Ottawa East by IHG gets high marks from our customers. During your stay, you're just a quick walk from Byward Market Square. Features include free WiFi in public areas, plus an indoor pool and a 24-hour gym.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and 2 meeting rooms
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Within a 15-minute walk of Byward Market Square and University of Ottawa
Holiday Inn Express & Suites Downtown Ottawa East by IHG offers its guests an indoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is served daily. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 2 meeting rooms. Event space at this hotel measures 1500 square feet (139 square metres) and includes conference space. A terrace, a vending machine, and a garden are also featured at the business-friendly Holiday Inn Express & Suites Downtown Ottawa East by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Ottawa hotel is smoke free.

Guests are served a free on-the-go breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (CAD 18 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • High chair
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,500 square feet of conference space
  • 2 meeting rooms
  • 24-hour business centre

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 9 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Restaurant
  • Fitness facility
  • Indoor pool
The following facilities are closed on Monday, Tuesday, Friday, Saturday and Sunday:
  • Restaurant
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 18.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:30 AM to 10:30 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday INN EXP Stes Downtown East OTTAWA
Holiday Inn Express & Suites Ottawa Downtown East Property
Holiday Inn Express & Suites Ottawa Downtown East Ottawa
Holiday INN EXP Stes Downtown East
Express & Suites Ottawa Ottawa
Holiday EXP Stes Downtown East OTTAWA
Holiday EXP Stes Downtown East
Property Holiday INN EXP Stes Downtown East OTTAWA
OTTAWA Holiday INN EXP Stes Downtown East Property
Property Holiday INN EXP Stes Downtown East
Express & Suites Ottawa By Ihg
Holiday Inn Express Suites Ottawa Downtown East
Holiday Inn Express Suites Downtown Ottawa East by IHG
Holiday Inn Express Suites Ottawa Downtown East an IHG Hotel
Holiday Inn Express Suites Downtown Ottawa East an IHG Hotel
Holiday Inn Express & Suites Downtown Ottawa East by IHG Hotel
Holiday Inn Express & Suites Downtown Ottawa East by IHG Ottawa

Holiday Inn Express & Suites Downtown Ottawa East by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1318 out of 2542 reviews
Rating 8 - Good. 740 out of 2542 reviews
Rating 6 - Okay. 279 out of 2542 reviews
Rating 4 - Poor. 100 out of 2542 reviews
Rating 2 - Terrible. 105 out of 2542 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, the staff is super helpful. It has excellent facilities better than avg Holiday Inn Express, interestingly enough it has a small pool which some people would like. The gym is very good. The breakfast is better in the early hours, as the time passes it has limited options offered, but the staff can provide you what you need. I had a good stay It is very close to Rideau downtown with lots of bars and restaurants. Though, for women walking alone it might feel a bit unpleasant as there are many homeless persons around the property.
Stayed 2 nights in Sep 2025

6/10 Okay

Kalkidan

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
The rooms were spacious and comfortable, and breakfast was enjoyable with a okay selection. However, several aspects of the stay were disappointing. The pool was not well-maintained—it looked dirty and had an overpowering chlorine smell. Parking was another major issue. When I booked, it appeared that parking was included, but at check-in, I was told it costs an extra $18 per night and is only listed as “available,” not included. To make matters worse, there were no parking spots available when we arrived. The parking area itself was dark, poorly lit, and not clean, which made the experience even more frustrating. Overall, the stay had its positives, but these issues really took away from the overall experience.
Stayed 1 night in Jun 2025

2/10 Terrible

Bobbi

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
The room was clean and a decent size. But, the smoke alarm system has flashing lights so when you turn the lights out you see flashing lights . The ventilation and air conditioning system is super loud. There is no restaurant. Biggest drawbacks are the driveway to the property, the super small pool which was not clean and loaded with so much chlorine that is was almost overwhelming. And the property is catty corner to a very large homeless shelter which is almost impossible to avoid walking by. I had kids with me and they found this most disturbing. The front desk people are at best indifferent and inattentive. We stayed for 4 nights and will never stay there again. If I thought I could have gotten my money back I would have cancelled the rooms and booked for more money somewhere else.
Stayed 4 nights in Jun 2025

10/10 Excellent

Parul

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Hotel is good, staff is also good but we are not provided with parking due to which we parked our vehicle at public parking
Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Alfhard

Liked: Cleanliness, amenities, property conditions & facilities
The property itself was nice and fairly central. However, near the hotel there are two missions which attract a lot of homeless people and drug addicts on the street. I was told by Ottawa residents that just one block over the area is not safe at night.
Stayed 3 nights in Jun 2025

8/10 Good

Francis, Quebec

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel, very clean, great breakfast, etc… However it’s located right across the street from a homeless shelter and not so good neighborhood.
Stayed 3 nights in Jun 2025

10/10 Excellent

Frank

Stayed 3 nights in Jun 2025

6/10 Okay

Vanny

No parking available at the property, unsafe area.
Stayed 1 night in Jun 2025

2/10 Terrible

jiao

Disliked: Property conditions & facilities
If your car is a pickup truck or a large SUV, please don't consider this place. If you are traveling with women or children, please don't choose this place. The curves in the underground parking lot are not suitable for large cars at all, and it is easy to scratch Across from the hotel is a gathering place for homeless people. Imagine your children passing by there
Stayed 4 nights in Jun 2025

8/10 Good

Socheata

Liked: Cleanliness, staff & service, property conditions & facilities
There is not enough parking lot for customer.
Stayed 1 night in Jun 2025

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buffet breakfast was delicious. The parking on site was also very nice . Staff was friendly and kind
Stayed 2 nights in Jun 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel and good services

Good service, price was reasonable and walking distance from everything. Only downside is that the parking is not included and so be charged extra per night.
Stayed 5 nights in Jun 2025

8/10 Good

Martyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was fine. Staff were good. Room was clean. ByWard market was nearby with lots of bars and dining options. Downtown Ottawa was an easy walk away. The area opposite the hotel was a little run down though and there were some strange characters hanging around a community centre opposite.
Stayed 2 nights in Jun 2025

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice; clean, large with 2 queen beds, an area outside of the bathroom with additional mirror and shelf, habdy for preparing oneself while the bayhroom is in use. The location is very good. Easy to find and close to the main access route into Gatineau. Walkable to all locations in about 15 minutes to ByWard, Parliament and Fairmont Chateau Laurier. Only minor negative is the shelter across the road for the homeless/needy.
Stayed 2 nights in Jun 2025

8/10 Good

linh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with fitness room and pool. Everything is clean.
Stayed 1 night in Jun 2025

8/10 Good

Bogdan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay. Very clean and quiet. Great breakfast as well.
Stayed 1 night in Jun 2025

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Jun 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank You

Thank You All at Holiday Inn Express - Downtown Ottawa. It is really a Very Good Hotel.
Stayed 3 nights in Jun 2025

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
Very frieny staff
Stayed 3 nights in Jun 2025

6/10 Okay

Suli

Travelled with family
Service is not good
Stayed 1 night in Jun 2025

8/10 Good

Shinae

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was great and staff was great but just area near that hotel wasn’t safe to walk around after 8pm but we spent fun time at the hotel
Stayed 2 nights in Jun 2025

6/10 Okay

Jeremy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property itself was good. The hotel was well maintained, staff was reasonably pleasant and the facilities are good. However, be aware that it is in a bit so great location, across the street from a shelter and a lot of homeless people wandering the area. Police showed up nearby twice during my stay. To top it off, parking is limited and there was no on site parking available, so I had to park about ten minutes away from the hotel. The whole experience wasn't horrible, but it was a bit inconvenient.
Stayed 1 night in Jun 2025