2/10 Terrible
Karen
Business traveller
30 May 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
The lobby smelled of stale smoke. Was weird that they had no card holders for the room keys they ripped off a piece of paper and hand wrote out room numbers on it. the ice water dispenser in lobby was out of cups The carpet was very dirty. the chairs in breakfast room were stained. the vending machines (multiple) were out of order. The bed sheets were not clean they were wrinkled and had crumbs between the sheets. The bathroom smelled of sour wash water. There were room keys laying on the nightstand from the last customer so did they even wipe anything down? In the morning, they ran out of bread items( english muffins bread ect.), no fruit, Coffee machine was broken so guests had to go to gas station across the street to pay for their own coffee. Every time a guest would ask the breakfast room attendant if they could refill something either it was broken, or they were all out. I paid for my room on hotels.com and was notified on while I was across the street buying my own coffee by my credit card company that the hotel also billed me for my room. I went back across the street and asked the front desk to refund it and was verbally abused by the desk clerk and had to listen to her complaints about her job and how short of help they were. Please stop advertising this property on your website if I could give them negative stars, I would award them a negative 5 stars they are beyond awful!!!
Karen
Stayed 1 night in May 2025