Chambre confortable, bonne literie, salle de bain propre, serviettes assez grandes, c'est un plus, produits d'hygiene satisfaisants,
par contre un bruit de robinetterie toute la nuit.
Clean room. Amazing location.
Rooms are close to each other but noise did not seem to be an issue. Only noise from the school near by during the day.
Lockers are useful.
The temperature adjuster didnât seem to work, it was slightly colder than desired but not intolerable.
Nice, well located property; customer service poor
Very well located and the room was very clean. Would have been good value for money if we hadn't had to have so much contact with their customer service team.
Our experience would have been much better if:
- There hadn't been another guest in another room smoking and the smell travelled down the lightwell into our room
- Customer service was more responsive and better at relaying information in a timely and considered manner
It took them ten days after our holiday ended to address our complaint about the smoker. They offered a 10% refund. However, they are only honouring this refund after me having to chase them again and getting Hotels.com involved.