4/10 – Schlecht
Andreas
Mit der Familie gereist
18. Juni 2025
A/C not working; they did not inform upfront; when complaining, they invented a story of "oh, just broke down - cant to anything"; next morning (after a night at 35 degrees in the room) we complained again, only to be told that they knew (all along) and that only few rooms would have working A/C; they changed us into such a room for the last night - but in reality, the A/C did not work there neither; since the room was at the back of the hotel away from the sun, the temperature was a bit more moderate.
When I book a hotel that advertises A/C I want this to work and if it does not (accidents do happen) I want to be informed upfront, so that I can make a decision to change or accept - but don't lie to your customers!
Andreas
Aufenthalt von 2 Nächten im Juni 2025