2/10 – Ungenügend
Cassandra H.
25. Juli 2025
Disappointed in the VRBO customer service, the property management company, and the maintenance staff at this place.The location is great. Walking distance from a lot of fun and beautiful places. And that's all the good I can say about this booking.Well in advance of our arrival, we sent 3 messages, via the app, requesting instructions on how to get into the apartment, but got no responses. The day before arriving, I had to call VRBO customer service. They said they'd reach out to the property management company to send us the instructions. 5 hours later, still no word. I call back and get disconnected 2 times before finally getting transferred to the property management company, who gave me yet another party to call to track down the information. I said that was their task as customer service and they eventually gave me the code to get in. Completely frustrating. Upon arrival we discovered the bathroom sink was disconnected from the drain pipe and using the sink flooded the drawer below. We discovered the issue and was able to reattach the pipe. The floors were dirty. There was not enough toilet paper for our 5-day stay and we had to go out and buy more. The air conditioning promised in the description turned out to be 4 rotating fans in a closet. The cleaning/maintenance staff knocked on our door 30 minutes before the stated check-out time, as we were still packing our bags and getting dressed.Don't book this place!



Cassandra H.
Aufenthalt von 5 Nächten im Juli 2025