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Novotel Sydney Parramatta

4.0 star property

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Photo gallery for Novotel Sydney Parramatta

Exterior
In-room safe, desk, iron/ironing board, free WiFi
Property amenity
Reception
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Gym
  • Housekeeping

Explore the area

View in a map
350 Church Street, Parramatta, NSW, 2150
  • CommBank Stadium
    ‪7 min walk‬
  • Rosehill Gardens Racecourse
    ‪3 min drive‬
  • Westmead Hospital
    ‪4 min drive‬
  • Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds

8.6 out of 10
Excellent
(26 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(29 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | In-room safe, desk, iron/ironing board, free WiFi

Executive Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, iron/ironing board, free WiFi

Superior Room, 1 King Bed

8.4 out of 10
Very good
(16 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Spa)

Deluxe Room, 1 King Bed (Spa) | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed (Spa)

  • Sleeps 4
  • 1 King Bed

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Lobby

PARKROYAL Parramatta

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, 1,004 reviews
The price is CHF 102
includes taxes & fees
29 Aug - 30 Aug
PARKROYAL Parramatta

About this property

Novotel Sydney Parramatta

Hotel with a steam room, a quick walk to CommBank Stadium
This smoke-free hotel features an outdoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a steam room and a conference centre are on-site. Housekeeping is available on request.
Novotel Sydney Parramatta offers 194 air-conditioned accommodations with a safe and coffee/tea makers. 45-inch LCD televisions come with digital channels. Bathrooms include a shower and hairdryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a steam room and a fitness centre.
Novotel Sydney Parramatta's great location gets high marks from our customers. During your stay, you're just a quick walk from Riverside Theatres. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym and a steam room
  • Guests have great things to say about the clean guestrooms and the location
  • Within a 10-minute walk of Parramatta Park and CommBank Stadium
Novotel Sydney Parramatta offers its guests an outdoor pool, a steam room, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 2583 square feet (240 square metres) and includes a conference centre. The business-friendly Novotel Sydney Parramatta also features concierge services, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee.

This Sydney hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 8:30 AM.
Novotel Sydney Parramatta has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (AUD 40 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 8:30 AM for a fee: AUD 35 for adults and AUD 35 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Outdoor pool
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (2,583 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 45-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately AUD 35 for adults and from AUD 35 for children
  • Covered self-parking fee: AUD 40 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 81 122 720 722

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel Parramatta
Novotel Parramatta Sydney
Novotel Sydney Hotel Parramatta
Novotel Sydney Parramatta
Parramatta Novotel
Sydney Novotel
Sydney Novotel Parramatta
Sydney Parramatta
The Sebel Hotel Parramatta
The Sebel Parramatta Hotel Parramatta
Novotel Sydney Parramatta Hotel
Novotel Sydney Parramatta Hotel
Novotel Sydney Parramatta Parramatta
Novotel Sydney Parramatta Hotel Parramatta

Novotel Sydney Parramatta Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 309 out of 1002 reviews
Rating 8 - Good. 346 out of 1002 reviews
Rating 6 - Okay. 191 out of 1002 reviews
Rating 4 - Poor. 99 out of 1002 reviews
Rating 2 - Terrible. 57 out of 1002 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Deb, Cambrifdge

Travelled with family
Nice clean rooms. Didn’t like a member of staffs attitude and lack of service.
Stayed 2 nights in May 2025

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great trip
Stayed 1 night in May 2025

4/10 Poor

Michael

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Shower to small. Step into bath,no good for older people
Stayed 1 night in May 2025

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodation was clean, tidy, and comfortable, with a great bed. The only drawback was the shower, which felt a bit cramped - my partner's head touched the ceiling, and mine was close too. Otherwise, a pleasant stay!
Stayed 1 night in May 2025

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view of the park. Clean and comfortable room. Close to restaurants and shopping.
Stayed 5 nights in May 2025

10/10 Excellent

Hayley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2025

10/10 Excellent

paul

Stayed 1 night in Apr 2025

8/10 Good

Evan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Regular

Only overnight. Only 1 block from my office. No issues encountered
Stayed 1 night in May 2025

8/10 Good

Chris

Stayed 2 nights in May 2025

6/10 Okay

Rachel

Travelled with family
Disliked: Staff & service, property conditions & facilities
Phone in room was not connected. Asked for additional pillows and they never came. Room was small, dim lighting.
Stayed 2 nights in May 2025

6/10 Okay

Leigh

Liked: Cleanliness, staff & service
Great location to trains, restaurants and shops.very friendly staff I have stayed here a few times. This time the room was a but average. The bathroom door would not shut properly. The room just needed some love (staff entered room whilst I was in shower which was uncomfortable)
Stayed 2 nights in Apr 2025

6/10 Okay

Carlie

Stayed 1 night in Apr 2025

2/10 Terrible

Kelly

Stayed 1 night in Apr 2025

8/10 Good

Manish

Liked: Cleanliness, property conditions & facilities
Very nice
Stayed 1 night in Apr 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

April

Travelled with family
Disliked: Property conditions & facilities
Soap dispenser in shower was empty and asked for it to be refilled but wasn’t during the stay.. and the shower mould wasn’t great either. Extremely loud guests in rooms close by at late hours of the night.. not enough pillows on bed
Stayed 2 nights in Apr 2025

2/10 Terrible

David

Stayed 3 nights in Apr 2025

6/10 Okay

Natasha

Travelled with family
Disliked: Property conditions & facilities
The property was clean. Disappointing that the pool and spa were out of action without prior notice.
Stayed 3 nights in Apr 2025

10/10 Excellent

Michelle

Travelled with family and small children, Travelled with partner
Liked: Amenities
Staff were very helpful and pilot! I’ve stayed at the park royal many times and holiday inn but this one stands out more to me now so if the prices are similar I will be picking this hotel from now on
Stayed 1 night in Apr 2025

2/10 Terrible

Tammie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this hotel thinking it was Novotel and having stayed many times at Novotel hotels, I expected a clean and nice hotel room. Unfortunately what we got was a room that was surface cleaned, the bathroom was disgusting, the shower was dirty, the light switches had black dirt and grease so deeply embedded in the switches it was just gross. After flying back into Sydney from Hawaii on Friday, I booked this hotel for my husband and sons as they were coming to pick me up and we had a family birthday that night and were heading back to qld the folllowing day. On arriving to the hotel on Friday I was so disgusted that I refused to stay in such filth so we check out a night early and ended up driving back to qld that night. The room had a view of a green pool and unkept back area. The staff at reception didn’t seem interested in our reasoning for leaving when we checked out at 5pm that night. We paid just under 1000 for 3 nights at this hotel and it was absolutely disgusting. Novatel has definitely let their standards drop here. I will be definitely reconsidering staying at any Novotel anywhere in the world in future. I would absolutely not recommend this hotel.
Stayed 3 nights in Apr 2025

4/10 Poor

Nimet

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Rod

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

6/10 Okay

TRENT

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Needs renovation

Room old and not well maintained
Stayed 1 night in Apr 2025

8/10 Good

Annie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was for one night only and we both had the best sleep for ages in the king sized bed, The room was very clean, a small lounge was provided plus two comfortable chairs. The bathroom was a tad dated, but it did have a bath which is not usually found in this type of accommodation. Our room had no street noise, the staff were friendly and there was plenty of easily accessible parking. Dining options/breakfast looked great. We’d stay here again.
Stayed 1 night in Apr 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing, bed so comfy, location,
Stayed 2 nights in Mar 2025