The hotel mentioned that it was managed by Best Western, so we have confidence to the brand and booked a room. Our room for 3 persons at ground floor without a fan and air conditioning, a radiator only. The outside temp exceeded 30C and the curtains were opened, the 2 small windows were shut, so the room temperature was very high. I asked the receptionist to change a room for us, but he said no. He asked me to open the small windows to open about a few inches to let air change. We felt very hot and waited for a long time, a fan was delivered to us. The fan fixing was broken, it was unable to blow toward us, it blew towards the floor. Most unfortunately thing was happened at night, bed with bugs and bite me all over my body (I can show you part of it), luckily except my face. My skin swelled and itchy. What a horrible experience! Is this hotel really managed by Best Western?
