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The Ritz-Carlton, Philadelphia

5.0 star property

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Lobby
Exterior
Children’s activities
Breakfast, lunch, dinner served; Latin American cuisine
View from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Ten Avenue of the Arts, Philadelphia, PA, 19102
  • Place, City Hall
    ‪2 min walk‬
  • Place, Pennsylvania Convention Center
    ‪6 min walk‬
  • Place, Reading Terminal Market
    ‪6 min walk‬
  • Airport, Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪16 min drive‬

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About this property

The Ritz-Carlton, Philadelphia

Along with a full-service spa, this smoke-free hotel has a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a conference centre and valet parking. Housekeeping is available on request.
The Ritz-Carlton, Philadelphia offers 301 air-conditioned accommodations with minibars and a safe. This accommodation offers separate sitting areas. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. 49-inch flat-screen televisions come with pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Richel D’Ambria Spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at The Ritz-Carlton, Philadelphia. During your stay, you're just a quick walk from Pennsylvania Convention Center. You'll find features such as free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free Wi-Fi in some public areas
  • Enjoy Latin American cuisine while dining at Aqimreo
  • Cooked-to-order breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking available for a fee
  • Treat yourself to facials or deep-tissue massages at Richel D’Ambria Spa
  • Services include babysitting, free supervised childcare and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym
  • Within a 10-minute walk of Pennsylvania Convention Center and Reading Terminal Market
  • Dogs welcome for a fee (restrictions apply)
The Ritz-Carlton, Philadelphia offers its guests a full-service spa and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. Spa services, tour/ticket assistance, and a garden are also featured at the luxury The Ritz-Carlton, Philadelphia. Parking is available for a fee.

This 5-star Philadelphia hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 8:00 AM to noon.
Aqimreo – This restaurant specialises in Latin American cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 70 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 8:00 AM to noon on weekends; USD 4 to 35 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Aqimreo

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • Babysitting (surcharge)
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in bathtub (83 centimetre high)
  • Grab bar near toilet (86 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 1 building
  • 31 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2000
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 30 lb per pet
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 4.00 to 35.00 per person
  • Fee for in-room wireless Internet: USD 12.00 per day (rates may vary)
  • Valet parking fee: USD 70 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
Property Registration Number 314863

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Philadelphia Ritz-Carlton
Ritz-Carlton Hotel Philadelphia
Ritz-Carlton Philadelphia
Ritz-Carlton Philadelphia Hotel
The Ritz Carlton, Philadelphia
The Ritz-Carlton, Philadelphia Hotel
The Ritz-Carlton, Philadelphia Philadelphia
The Ritz-Carlton, Philadelphia Hotel Philadelphia

The Ritz-Carlton, Philadelphia Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 597 out of 1000 reviews
Rating 8 - Good. 180 out of 1000 reviews
Rating 6 - Okay. 105 out of 1000 reviews
Rating 4 - Poor. 65 out of 1000 reviews
Rating 2 - Terrible. 53 out of 1000 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Maya

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Ok
Stayed 1 night in Nov 2025

2/10 Terrible

Joseph

Stayed 1 night in Nov 2025

10/10 Excellent

david

Stayed 1 night in Nov 2025

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, fabulous food at their restaurant, nice upscale accommodations. Our only complaint is they allow dogs and we had a barking dog during dinner one evening.
Stayed 2 nights in Nov 2025

10/10 Excellent

Aliaksandr

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was top notch: staff, food, service.
Stayed 4 nights in Nov 2025

10/10 Excellent

Neeraj

Stayed 2 nights in Nov 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2025

6/10 Okay

Jonathan

Stayed 4 nights in Oct 2025

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was great! The concierge took amazing care of every detail of our stay.
Stayed 3 nights in Nov 2025

10/10 Excellent

John

Stayed 1 night in Nov 2025

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities, room comfort
I've stayed at Ritz Carlton properties for years and for the most part my stays have been enjoyable. However, this stay was one of the worst in recent memory and I'm not sure if I will stay at a Ritz Carlton property again in the future. Some of the pillow cases were stained/dirty, the towels felt like sand paper, the phone was not working, the fire alarm went off at 6am Sunday morning and life safety instructions were unclear at best, my wife ordered a bagel and it was not only poor in quality it was burnt black, just a terrible experience.
Stayed 1 night in Nov 2025

6/10 Okay

Carolyn

Stayed 2 nights in Nov 2025

10/10 Excellent

Carol

Stayed 2 nights in Nov 2025

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was really comfy. Wasn't impressed with the room though for the prices of a Ritz and it didn't have refrigerator other than the mini-bar. The bartenders and bellmen were FANTASTIC! Breakfast was average, but the eggs were excellent! Be aware you will hear the bell from City Hall on the hour so if you want to sleep in, don't stay here!
Stayed 1 night in Nov 2025

8/10 Good

Desiree

Stayed 1 night in Nov 2025

4/10 Poor

Christopher

Stayed 1 night in Oct 2025

10/10 Excellent

eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in Oct 2025

10/10 Excellent

Deana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room service was excellent. I ordered breakfast to arrive between 9-9:15am. It came at 8:58am and it was fresh and hot.
Stayed 2 nights in Oct 2025

10/10 Excellent

Lori

Stayed 4 nights in Oct 2025

2/10 Terrible

Ana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad experience. We went for one night to attend a concert and chose the Ritz-Carlton because we wanted a comfortable, high-quality stay. It was a family trip, and our previous experiences at other Ritz-Carlton hotels had always been great. Unfortunately, this time it was the complete opposite. We were given a room on the 23rd floor, and when we arrived, there was a small fridge literally lying on the floor, hair in the shower and around the toilet area, and stained sheets. I went down to the front desk and spoke with a very kind lady who apologized and moved us to the 16th floor, also giving us a $100 credit. But when we got to the new room, the bathtub again had hair in several places. I went back downstairs, and all I got were more apologies. After coming back to the room no cleaning was done and bathroom was left the same not properly cleaned When we were leaving, they offered to request our car from the valet, but we had to wait over 25 minutes for it to arrive. The hotel lobby looks nice, but the facilities are old and the cleanliness is terrible. It’s not what you expect when you pay for a Ritz-Carlton. We stayed at the one in Orlando back in July, and from the moment we arrived, the service was amazing, they even welcomed us with champagne or your choice of water. The place was spotless and the service outstanding. Sadly, I don’t recommend this one
Stayed 1 night in Oct 2025

6/10 Okay

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was not that clean. The HVAC vent in the room and in the closet were dusty, and there was dust on the closet door that prohibited us from using the supplies that were in the closet. There was also a clanking noise that could be heard in the wall throughout our entire stay. This hindered our sleeping greatly. We also noticed a stain on the lower sheet that goes over the boxspring. It was visible when we walked into the room.Our hotel phones in the room did not work properly when we tried to order room service. The customer service was very friendly, and the food in the restaurant downstairs was very good. We had multiple breakfasts and dinners downstairs and they were all wonderful. Overall, we were disappointed with this being a five star hotel, and the cleanliness of our room. We expected more.
Stayed 3 nights in Oct 2025

10/10 Excellent

Niven, Cambridge

Stayed 1 night in Oct 2025

2/10 Terrible

Shahin

Business traveller
Liked: Cleanliness
Disliked: Staff & service
I was really disappointed to see that the hotel charges $18 per night for Wi-Fi. In all my years of traveling around the world and staying at many luxury hotels, this is the first time I’ve encountered such a policy. It felt outdated and unnecessary, especially considering that even budget hotels now offer complimentary Wi-Fi as a basic amenity. What surprised me most is that this is the Ritz-Carlton, a brand known for exceptional service and attention to detail. A charge like this creates a negative impression and makes guests feel nickel-and-dimed rather than valued. It genuinely affected my overall experience and left a bad taste after what could have been a pleasant stay. Unfortunately, because of this, I don’t plan to stay at the Ritz again. When guests pay premium rates, small gestures like complimentary Wi-Fi make a big difference in how the experience feels.
Stayed 2 nights in Oct 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

2/10 Terrible

grant

Disliked: Staff & service

NO REFUNDS FOR CANCELATION

Wife had Covid and hotel refused to refund my cancelation.
Stayed 1 night in Sep 2025