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Aparthotel

Palace Gate Hotel & Residence By EHM

4.0 star property
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Photo gallery for Palace Gate Hotel & Residence By EHM

Full-sized fridge, microwave, dishwasher, coffee/tea maker
Exterior
Lobby
Interior entrance
Family 2-Bedroom Suite | Private kitchen | Full-sized fridge, microwave, dishwasher, coffee/tea maker

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Fireplace
  • Kitchen
  • Pool
  • Gym
  • Spa

Explore the area

View in a map
10B, St. 264, Sangkat Chaktomok, Khan Daun Penh, Phnom Penh, 1202
  • Royal Palace
    ‪5 min walk‬
  • Riverside
    ‪7 min walk‬
  • NagaWorld Casino
    ‪10 min walk‬
  • Phnom Penh (PNH-Phnom Penh Intl.)
    ‪16 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Family 2-Bedroom Suite

Family 2-Bedroom Suite | 2 bedrooms, minibar, in-room safe, desk

Family 2-Bedroom Suite

  • 110 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 2 King Beds

View all photos for Studio Twin

Studio Twin | 2 bedrooms, minibar, in-room safe, desk

Studio Twin

  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed OR 2 Single Beds

View all photos for Presidential 2-Bedroom Suite

Presidential 2-Bedroom Suite | 2 bedrooms, minibar, in-room safe, desk

Presidential 2-Bedroom Suite

  • 73 sq m
  • 2 bedrooms
  • River view
  • Sleeps 4
  • 2 King Beds

View all photos for King Suite

King Suite | 2 bedrooms, minibar, in-room safe, desk

King Suite

  • 63 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Double

Studio Double | 2 bedrooms, minibar, in-room safe, desk

Studio Double

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Double

Premier Double | 2 bedrooms, minibar, in-room safe, desk

Premier Double

  • 56 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

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Palace Gate Hotel & Resort By EHM

  • Pool
  • Hot tub
  • Spa
  • Parking included
4.7 out of 5, Exceptional, 595 reviews
Palace Gate Hotel & Resort By EHM

About this property

Palace Gate Hotel & Residence By EHM

Art Deco Phnom Penh aparthotel connected to a shopping centre, a quick walk to Royal Palace
This aparthotel features a full-service spa, an indoor pool and a restaurant. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Additionally, a fitness centre, coffee/tea in a common area and spa services are on-site. Each apartment has 2 bedrooms and provides free WiFi and free wired Internet. Guests can enjoy a fireplace, and other amenities include a kitchenette with a fridge and a microwave.
Palace Gate Hotel & Residence By EHM offers 54 air-conditioned accommodations with fireplaces and minibars. Rooms open to balconies. 42-inch LED televisions come with cable channels. Accommodation at this 4-star aparthotel has kitchenettes with full-sized fridge/freezers, microwaves, kitchenware and utensils and dishwashers. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the aparthotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include deep-tissue massages and Thai massages.
Our customers tell us that they can't get enough of the helpful staff at Palace Gate Hotel & Residence By EHM. During your stay, you'll be connected to a shopping centre and just a quick walk from Royal Palace. You'll find features such as free WiFi in public areas, free self-parking and a free manager's reception. Built in 2013, this upmarket aparthotel has 54 apartments over 9 floors. Enjoy your stay with amenities like free WiFi and a kitchenette in each apartment.
  • Each apartment offers a kitchenette, a fireplace and a balcony
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to Thai massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Within a 10-minute walk of Royal Palace and Independence Monument
  • Airport shuttle service available for a fee
Palace Gate Hotel & Residence By EHM offers its guests a full-service spa, an indoor pool, and a fitness centre. There's a restaurant on site. A free manager's reception is offered daily. WiFi and wired Internet are free in public spaces.

A business centre and a meeting room are available. Spa services, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Palace Gate Hotel & Residence By EHM. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Phnom Penh aparthotel.

The aparthotel hosts a free manager's reception daily.
Palace Gate Hotel & Residence By EHM has a restaurant on site.
Late-night fare is available from room service (during limited hours).

Property amenities

Pool/Spa

  • Deep-tissue massages
  • Full-service spa
  • Indoor pool
  • Thai massages

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking; reservations required
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Family friendly

  • Children stay free (see details)
  • Free cot

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave

Dining

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 12 per person
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Late-night room service
  • Minibar

Bedrooms

  • 2 bedrooms
  • Bedsheets provided
  • Rollaway/extra bed: USD 30 per day

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Living spaces

  • Fireplace

Entertainment

  • 42-inch LED TV with cable channels

Outdoor areas

  • Balcony

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business centre
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair-accessible path to lift
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Free bottled water
  • Free local calls
  • Free newspapers in lobby
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Limited-hour front desk
  • Local maps
  • Luggage storage
  • Phone
  • Porter/bellhop
  • Restaurant dining guides
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Connected to a shopping centre
  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city centre
  • Near the boardwalk/promenade

Things to do

  • Gym
  • Boat tours nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 1 building
  • 54 units
  • 9 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2013
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Palace Gate Hotel & Residence By EHM

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 30 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 12 per person
  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Palace Gate Hotel & Residence By EHM offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. The front desk at this property is open daily from 6:00 AM - midnight.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • One child aged 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Chateau Meliya Aparthotel Phnom Penh
Chateau Meliya Aparthotel
Chateau Meliya Phnom Penh
Chateau Meliya
Gate & By Ehm Phnom Penh
Palace Gate Hotel Residence
Palace Gate Hotel Residence By EHM
Palace Gate Hotel & Residence By EHM Aparthotel
Palace Gate Hotel & Residence By EHM Phnom Penh
Palace Gate Hotel & Residence By EHM Aparthotel Phnom Penh

Palace Gate Hotel & Residence By EHM Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 208 out of 331 reviews
Rating 8 - Good. 81 out of 331 reviews
Rating 6 - Okay. 25 out of 331 reviews
Rating 4 - Poor. 6 out of 331 reviews
Rating 2 - Terrible. 11 out of 331 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, amenities
Highly recommend this hotel. Very attentive staff that provide exceptional service.
Stayed 4 nights in May 2025

10/10 Excellent

LEONIE, Chiang Mai

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Dante

Travelled with family
Liked: Cleanliness
We were exceptionally greeted from staff with welcoming drink for a family of four (and for other guests to see us). The hotel have both colonial and modern touches. We upgraded to family suite for the next day. Again we were kindly taken care of with their superb service. Highly recommend this hotel on what they have to offer.
Stayed 1 night in May 2025

10/10 Excellent

Yong Min, song pa

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A fantastic stay! The service was excellent from start to finish, with warm and welcoming staff who made us feel right at home. The room was spotless, comfortable, and well-appointed. Breakfast was delicious and offered a great variety. Highly recommended!
Stayed 2 nights in May 2025

10/10 Excellent

Alex

Liked: Cleanliness, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Alexey

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
It was nice and clean. The staff helped us with the car to get to the airport.
Stayed 2 nights in Mar 2025

10/10 Excellent

Harish

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very helpful and ensured we had a positive experience
Stayed 7 nights in Mar 2025

10/10 Excellent

George

Liked: Cleanliness, property conditions & facilities
I’ve stayed many times and that kinda says it all. But, I should mention the staff, room service and facilities are the best. It’s 2 blocks from the Kings Palace for God sakes!! It’s a great value.
Stayed 1 night in Mar 2025

8/10 Good

Thanak

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location and a great staff make this hotel a 12 out of 10! This is my 4th stay and every room has been exceptional. 2 blocks from the Kings Palace!!!! Delicious food as well.
Stayed 5 nights in Feb 2025

10/10 Excellent

LEONIE, Chiang Mai

Stayed 2 nights in Jan 2025

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

august

Liked: Cleanliness, room comfort

Great location, great price, needs work on check i

comfortable place to stay with a lot of amenities for a great price, location superb, close to nightlife and attractions. Staff felt a bit disconnected, seem to be more preoccupied with busloads of tourist arriving soon. The checkout was a joke, unnecessary long and almost mistrusting of the guest, tights why it is not an excellent rating
Stayed 3 nights in Feb 2025

10/10 Excellent

Malcolm

Business traveller
Liked: Cleanliness, room comfort

Comfort, cleanliness and soace

This accomodation was very good , easily convenient, large comfortable rooms and excellent staff
Stayed 2 nights in Jan 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were greeted by staff in front of the hotel. As we entered the lobby, we were provided beverages and hand towels to freshen up. The room was spacious and even had a scale for weighing our bags. The staff was responsive in helping us with ground transportation and other needs. It was really a great experience.
Stayed 2 nights in Jan 2025

10/10 Excellent

lily

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Judy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Tony

Liked: Cleanliness, room comfort

Great 5 day stay

Was very nice comfortable stay. The breakfast was great for the price. The morning coffee was a bit hit and miss (mostly miss) other than that it was great value for money
Stayed 5 nights in Dec 2024

10/10 Excellent

Kathryn, College Station

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is an old colonial hotel but is up-to-date and still charming.
Stayed 3 nights in Dec 2024

10/10 Excellent

Katri

Liked: Cleanliness, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

DAVID

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We very much enjoyed our stay at the Palace Gate Hotel! Our suite was huge and comfortable, with great views. The common areas are lovely. The staff were all super nice and helpful in the hotel (less so in the restaurant for breakfast). Communication was excellent starting even before our arrival. We would skip the breakfast buffet next time though, since the staff couldn’t care enough to keep hot coffee available, and the supposedly warm food was usually cold. The food selection wasn’t great either. I hear the restaurant is good for dinner though, so it must be run by a different team in the evening.

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is an excellent choice for any visitor willing to explore Phnom Penh. The rooms are spacious, clean and confortable, the hotel is located in the proximity to all the important features of the city, and the staff are very helpful. This would be an excellent choice for any traveler.
Stayed 2 nights in Nov 2024

6/10 Okay

Regina

Excellent masseuse
Stayed 2 nights in Nov 2024

10/10 Excellent

EDWARD

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very quiet and the bed was great. We go to hotels to sleep and this one worked great
Stayed 2 nights in Oct 2024

10/10 Excellent

RICARDO DEL

Liked: Cleanliness, amenities, property conditions & facilities
Overalll a very nice hotel , not perfect , but everyone of the staff did their part to accommodate any request , thank you
Stayed 2 nights in Oct 2024