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Downtown Phoenix Hotel

2.5 star property

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Photo gallery for Downtown Phoenix Hotel

Desk, laptop workspace, iron/ironing board, free WiFi
Exterior
Vending machine
Laundry
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
424 W Van Buren St, Phoenix, AZ, 85003
  • Place, The Van Buren
    ‪2 min walk‬
  • Place, Arizona Financial Theatre
    ‪5 min walk‬
  • Place, Phoenix Convention Center
    ‪12 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪9 min drive‬

Room options

View all photos for Economy Double Room, 2 Queen Beds

Desk, laptop workspace, iron/ironing board, free WiFi

Economy Double Room, 2 Queen Beds

7.6 out of 10
Good
(22 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Economy Room, 1 King Bed, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Economy Room, 1 King Bed, Non Smoking

7.4 out of 10
Good
(19 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Room, 1 Queen Bed, Non Smoking

Shower, hair dryer, towels, soap

Economy Room, 1 Queen Bed, Non Smoking

8.4 out of 10
Very good
(29 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Double Room, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Economy Room, 1 King Bed, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Economy Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Downtown Phoenix Hotel

Laundry facilities, a 24-hour front desk and express check-out are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a garden, a front desk safe and a vending machine are on-site.
Downtown Phoenix Hotel offers 36 accommodations, which are accessible via exterior corridors and feature a hairdryer and an iron/ironing board. 37-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower.

This Phoenix hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on a daily basis.

During your stay at Downtown Phoenix Hotel, you're just a quick walk from The Van Buren. Features include free WiFi in public areas and free self-parking, plus laundry facilities.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Amenities include a front desk safe, laundry facilities and a vending machine
  • Steps from The Van Buren and 4 minutes on foot from Arizona Financial Theatre
As a guest of Downtown Phoenix Hotel, you'll find a vending machine, a garden, and laundry facilities. WiFi is free in public spaces. The business-friendly Downtown Phoenix Hotel also features express check-out and a front desk safe. Self parking is free.

This Phoenix hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Things to do

  • 18-hole adjacent golf course

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Built in 1962
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium satellite channels
  • MP3 dock

Food and drink

  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Property is also known as

Americas Best Value Inn Phoenix
Americas Best Value Phoenix
Americas Best Value Inn Hotel Phoenix
Americas Best Value Inn Downtown Phoenix Hotel
SureStay Best Western Phoenix Downtown
Americas Best Value Inn-Downtown Phoenix Motel
Americas Best Inn Phoenix
Fifth Avenue Hotel
Downtown Phoenix Hotel.
Downtown Phoenix Hotel Hotel
Downtown Phoenix Hotel Phoenix
Downtown Phoenix Hotel Hotel Phoenix
SureStay Hotel by Best Western Phoenix Downtown

Downtown Phoenix Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 411 out of 1008 reviews
Rating 8 - Good. 292 out of 1008 reviews
Rating 6 - Okay. 151 out of 1008 reviews
Rating 4 - Poor. 70 out of 1008 reviews
Rating 2 - Terrible. 84 out of 1008 reviews

8.0/10

Cleanliness

8.8/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Troy

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel is old. Although they are trying “boutique” it, the changes are mostly cosmetic and don’t really hide the run-down aspect. Plumbing a bit backed up. It was clean, but also lacking simple amenities (shampoo and lotion in the shower, but no soap). A couple of draw backs that are NOT the fault of the hotel: The neighborhood felt very sketchy (likely due proximity to a homeless shelter) and there is a nightclub across the street that had some of the loudest music I have ever heard coming out of a club. I cannot imagine anyone in the club who would not have experienced hearing loss or damage and I’m a doctor. This went on until 2AM. Overall, clean and they clearly appear to be trying. I just wouldn’t stay there again
Stayed 2 nights in Jan 2026

8/10 Good

Sukrit

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean, nice staff. But be aware room is very basic.
Stayed 4 nights in Jan 2026

8/10 Good

Jeanne

Travelled with group
Liked: Cleanliness
Good location and value.
Stayed 1 night in Jan 2026

10/10 Excellent

Paige

Stayed 1 night in Jan 2026

10/10 Excellent

Jeffrey

Liked: Cleanliness
Clean room
Stayed 3 nights in Dec 2025

10/10 Excellent

Crissi

Stayed 1 night in Jan 2026

6/10 Okay

martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction noise and airport noise. The place was great except it is very noisy.
Stayed 1 night in Jan 2026

2/10 Terrible

Armen

Disliked: Cleanliness, amenities, property conditions & facilities
Staff is nice and welcoming. Room was very old smelly.
Stayed 2 nights in Dec 2025

8/10 Good

Bethany

Business traveller
Liked: Cleanliness, staff & service, amenities
The room was spotless; the bed was comfortable; the staff was kind and courteous.
Stayed 1 night in Jan 2026

8/10 Good

Felicia

Stayed 1 night in Sep 2025

10/10 Excellent

Samuel

Stayed 1 night in Dec 2025

6/10 Okay

Mai Ling, Liberty Lake

Travelled with family
Disliked: Property conditions & facilities
Parking was extremely tight. Unsafe area. Shower door wouldn’t close bed was actually nice and comfortable. Staff was friendly. Too bad the sirens were nonstop and passed out homeless sleeping on the sidewalks
Stayed 4 nights in Dec 2025

4/10 Poor

Judith

Stayed 4 nights in Dec 2025

2/10 Terrible

Dallas

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

4/10 Poor

Mark

Travelled with group
Disliked: Cleanliness, amenities
Unsafe, unclean, and not recommended. They put lipstick on a pig, then it smeared all over the place! Also, it is not a hotel…it is a MOTEL! Maybe they should learn the difference…u fortunately, hotels.com somehow magically has this 3.0 (m)otel listed at 8.0…dream on!
Stayed 1 night in Dec 2025

4/10 Poor

Mark

Travelled with group
Disliked: Cleanliness, amenities
The facility is no where near an 8, this is a 3 at best. The pictures must reflect how it was the first day. The neighborhood is sketchy, loud, and unsafe at night. The room was worn, damaged, and not very clean. The sheets thankfully were clean and the beds were comfortable enough. The door would not close all the way and looked like it had been previously kicked in - it would only latch if you pushed firmly and it was so warped the deadbolt could not be locked (and this is not a good neighborhood). One towel had blood stains, the bathroom was not clean, and the shower door would not stay closed. Enough said…I do not recommend!
Stayed 4 nights in Dec 2025

6/10 Okay

Pericles

Stayed 2 nights in Nov 2025

8/10 Good

Lonnie S

Liked: Cleanliness, staff & service, amenities
Housekeeping was excellent. Pillows, hot water, KEURIG coffee maker coffee was hot, immediate response was great when fire alarm went off
Stayed 4 nights in Dec 2025

4/10 Poor

Ruben

Liked: Cleanliness, staff & service
Definitely downtown. Homeless around the area. Parking was limited. Shower door wouldn't stay closed. Only benefit was that the van Buren was across the street
Stayed 2 nights in Dec 2025

10/10 Excellent

Rebecca

Business traveller, Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Check in was easy as pie, the room was clean, the staff were courteous and friendly ( Zabrina! She was so nice, easy to talk to! ). Only negative i have about the whole experience we're the vending machines, they did not work, no signage to indicate and it ate my money. It's like oooooh so many good snacks but no, you can't have them! Put a sign on it! It was pretty quiet during our stay, if i come for another event in the same area i would stay again, for sure.
Stayed 2 nights in Dec 2025

6/10 Okay

Angelina

Travelled with family
Liked: Property conditions & facilities
staff was wonderful, vending machine wasn’t working
Stayed 2 nights in Dec 2025

2/10 Terrible

Jasmon

Stayed 1 night in Dec 2025

10/10 Excellent

Todd

Stayed 1 night in Dec 2025

6/10 Okay

jeffrey

Travelled with family
Liked: Cleanliness, staff & service
For an overnight stay it was okay
Stayed 1 night in Dec 2025

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy to just sit and be a bumbo on a log
Stayed 1 night in Dec 2025