4/10 – Schlecht
Brittany
Mit der Familie gereist
12. Aug. 2025
Verbesserungswürdig: Ausstattung
It’s a little unsafe downtown in Phoenix period. Things we did not like about our stay: the service elevators are shared with guest elevators so while you’re on your way up to the room it constantly stops from service trying to grab an elevator. You have the option of self parking or valet. They do not have their own parking garage on property but use one that’s a block down the road. When you show up there is no instruction or direction anywhere of where you can go to check in so you park at a meter to check in to then be directed to self parking garage should you so choose. You don’t get parking instructions ahead of time either when you book or in the confirmation email. That would be helpful. Front desk associate that checked us in gave minimal instruction on where to go to leave the parking garage once you’ve parked so that was fun. The room itself was just meh and we like a nice cold room so we set it pretty low but it never did get “cool” we were told you can scan the parking garage pass to come and go we didn’t end up leaving once we parked until checkout but when my husband went to get the car at checkout it wouldn’t allow him to scan so he had to pay for parking. The garage charged $25.00 from 430p-830a but the hotel charges you $34 per day so they are making a profit on self parking for a garage that’s not even designated for their guests only. The hotel removed the self parking charge since we paid the garage in order to take our car out but it’s worth knowing.
Brittany
Aufenthalt von 1 Nacht im August 2025
