We booked this property to use for a family reunion of adults and children over 3 days and the location was gorgeous. By-and-large, the reunion was a success, and the facilities were perfect for our needs. I have not given the rating 5 stars, however, due to a few issues, which Iâll go into.
The property had recently suffered a broken water pipe, which entailed contractors in to repair the damage, and although all of the cosmetic repairs were not completed prior to our arrival, we were grateful that the reservation wasnât cancelled on us at short notice and that we were able to use it. We were fine with the unfinished dry wall in some of the locations, but when we arrived, there was a pile of construction debris just outside the front door and a large dewatering machine standing in the entrance foyer, both of which we had to hide before the other guests arrived. Although everyone truly enjoyed the stay, given the âluxuryâ price paid, it wouldâve been nice if a price reduction / refund had been offered, since the property was no longer âwhat we had bookedâ several weeks earlier - although, granted, due to the unanticipated circumstances of a broken water pipeâŠ
Also, we had paid extra to ensure that the pool and spa were fully heated, but when we arrived, this was not the case. After leaving several voicemails with the property contact, Wes, a repairman was sent out sent out the next day to fix the heater. To his credit, Wes refunded the extra paid for the heating.