Arrived on property at about 9pm or so after flying into Phoenix. It was nothing like we expected. The property was dirty and trashy with clothes hanging from the stair well, people yelling and running around the property and cars constantly coming and going (not for the right reasons). Got inside the property and found old outdated furniture, broken counter top, shelves barely hanging on in the bathroom and a leaking bathtub faucet. We had to sign this massive agreement to even check into the property online but it was pointless. We were up all night on the first night cause the upstairs tenant was jumping around, dropping stuff and constantly in and out of his unit running downstairs to come and meet people outside our unit. Yelling, talking, and laughing constantly.
We spent the next day away from the property due to the fact that we were feeling comfortable
This place is an absolute dive. Outside my room, it smelled like pot. My room stunk of who knows what. There was a domestic fight outside my room. The couch was so dirty, you couldnât pay me to sit on it. There was no remote control for my TV. I called about it and was told to download the Roku app. The shower was moldy in areas, the shower curtain was disgustingly dirty. Looked like there was blood on the wall. The furniture was chipped and broken. The counter top in kitchen was broken. The mattress looked like it had been walked on with dirty feet.
When my daughter and son-in-law arrived to their room, they found their door unlocked and pushed open the door. It stunk like crap in their room and the couch pillows were on the kitchen table. The bed looked like someone had been lying on it. They could not even close their front door, let alone lock it. People were smoking dope on the balcony above their room. One guy stopped and just stared at my daughter as she walked by. They too felt very unsafe and disgusted at the conditions and left with me to go find a safer and cleaner place to stay.
Weâve asked for a refund due to the conditions, but have not received a response from management.
Renter be warned! This place does not look like the pictures as advertised.
This is an old property. Room was huge. The ac didn't work the first night, but maintenance was prompt. They addressed every issue we had politely. The surrounding area is bad. Lots of zombies lurking about. Security is always present, we didn't feel unsafe. We'd stay again
It was horrible, stank of smoke caused asthma issues, both electrical and plumbing werent working well, a shower was broken, outlets didnt work, closet doors and restroom doors were hanging broken, there were stains everywhere (walls, restrooms, lamps, etc.), communication was difficult, we waited 1.5 hrs to even enter room, and we saw roaches, there was also trash right outside, ac didn't work either.
sketchy roam this property
if your going to stay here check in b4 530 or you will have to call in to get the code for your room after you have to pay a deposit by phone
then when you get in your room the double door lock will likely be broken
the room will smell like smoke
the oven will not work the tv will not be connected ours was not connected for three days even after multiple requests
there are cockroaches in the room we did see several so if you have food keep it in the fridge the one redeeming quality of the hoe tel
that and you can have your dog on property
Strong odor of cigarettes smoking as soon as entry into the room, clothing closet has no bar for us to hang our clothes, cockroachs everywhere, cracked wall inside bathrooms. TV didn't work. Very hard to check in by phone. It was definitely bad experience.
Got there at 11:30 PM for a 3-night stay. Had to call the "back-office" number to get the code for the door since the check-in office closes at 5 PM. It was raining. When we entered the room there was a very strong smell of smoke. 2 bedroom apartment. My wife has allergies and immediately had a reaction. She sat down on the bed in the front room. She was bitten 3 times by something. We could not stay. Had to find another hotel. Called the "back-office" number again. They said they couldn't do anything. Suggested I go to the office the next day. Searched online for another hotel. Found one. Left and checked-in there. Came back the next day and asked for a refund due too toxic environment. Office staff said to call Expedia since it was a 3rd party booking. Expedia eventually said they could do nothing. Called the "back-office" number again. They said to go back to the day office. Went there. Was told I would be contacted by Regional Manager. Doubt it. Will be suing. My wife still has the welts where she was bitten.
There was a cockroach infestation, largest roaches Iâve ever seen. Missing closet and bathroom door. Shower/tub faucet broken, leaky faucet. Could not unlock our door without help. Not as pictured on website.
We checked intoMetro Phoenix Extended Stay. We booked through Expedia and are more than disappointed with the quality here, luckily we are only here one night and spent a potion of it elsewhere.
Out of 3 televisions there were two remotes in the apartment and only one had batteries, so one operating remote. The TV in the master bedroom (the one with bigger vanity) television has a crack on screen and does not even work it turns on and will not change channels, and has distorted sound and picture, there are multiple broken outlets or light switch plates in the unit, the floor was disgusting, the hot water doesnât last for even a decent shower, you canât plug the tubs even if there was hot water to take a bath and we have kids. There is a cabinet door in the kitchen that is warped and doesnât close, there are drawers in the master bath vanity with tape on them not sure why, the air conditioner vent plate where the filter goes is ABSOLUTELY disgusting ( what kind of dirt is being blown into the air I paid to sleep in). The couch bed has some sort of nasty stain on the inside of the couch I noticed when pulling it out, and the cushions have stains that donât look like they were cleaned well, overall cleanliness is a miss. There may be more items, but I am so glad we had elsewhere to spend our active evening rather than being here, and so glad I did not decide to book a second night until I checked the place out. We will not be back
This place should be shut down. The room was not accessible, door lock broken. Waited for maintenance for an hour. Access door to hallway door lock was broken so no security. Trash was laying in halls, rooms had crickets and bugs crawling around, over all a compltete dump. Oh and tweakers hanging around.
When i arrives to my room, it was a mess! The bed was unmaid, showing stains on the mattress. There were dirty dishes in the sink. Roaches!! Crawling around and crawling by the fridge. Dirty wash clothes hanging from the shower curtain pole. Dead bug on the tub wall. NEVER again. And i havebpictures and videos. Not good at All!