Vince was very responsive whenever I contacted him before, during, and after our stay. The HVAC remote wasn't working and maintenance was at the door with batteries in a very timely manner. Vince was very kind and helpful and checked in with us regularly to make sure we had everything we needed. His expectations were clearly communicated.
Communication was overall very good, and the stay/location was nice, however the hot tub that was promised in the listing was not cleaned and appears to have been unmaintained for quite some time prior to my stay.