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Residence Inn Phoenix NW/Surprise

3.0 star property

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Photo gallery for Residence Inn Phoenix NW/Surprise

Lobby
Property amenity
Restaurant
Smart TV, Netflix
Property amenity

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
16418 N Bullard Avenue, Surprise, AZ, 85374
  • Place, Surprise Community Park
    ‪3 min walk‬
  • Place, Surprise Stadium
    ‪7 min walk‬
  • Place, Surprise Tennis Center
    ‪10 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪44 min drive‬

Room options

View all photos for Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Hearing Accessible)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 Bedroom (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Fireplace (Hearing Accessible)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 Bedroom, Fireplace (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Studio, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Hearing Accessible)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Studio, 1 King Bed with Sofa bed (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Hearing Accessible)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Suite, 2 Bedrooms (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms (Mobility/Hearing Access, Roll-In Shwr)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Suite, 2 Bedrooms (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (Fireplace)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 Bedroom (Fireplace)

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed | Private kitchen | Fridge, microwave, stovetop, dishwasher

Studio, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(31 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Desk, iron/ironing board, free cots/infant beds, free WiFi

Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(11 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Desk, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 Bedroom

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
Holiday Inn Express Surprise by IHG
  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.7 out of 5, Exceptional, 1,006 reviews
The price is CHF 113
includes taxes & fees
5 Apr - 6 Apr
Holiday Inn Express Surprise by IHG

About this property

Residence Inn Phoenix NW/Surprise

Along with an outdoor pool, this smoke-free hotel has a 24-hour health club and a snack bar/deli. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, a hot tub and coffee/tea in a common area. Housekeeping is available on request.
Residence Inn Phoenix NW/Surprise offers 116 air-conditioned accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. Smart televisions come with cable channels and Netflix. Accommodation at this 3-star hotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Residence Inn Phoenix NW/Surprise, you're just a quick walk from Surprise Community Park. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Just a 4-minute walk from Surprise Community Park and 7 minutes on foot from Surprise Stadium
  • Pets welcome for a fee
Residence Inn Phoenix NW/Surprise offers its guests an outdoor pool, a 24-hour health club, and a hot tub. There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 420 square feet (39 square metres) and includes conference space. The business-friendly Residence Inn Phoenix NW/Surprise also features barbecue grills, a garden, and a picnic area. Self parking is free.

This 3-star Surprise hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 420 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Netflix
  • Smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 100 per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Residence Inn Aparthotel NW/Surprise Phoenix
Residence Inn Phoenix NW/Surprise
Residence Inn Phoenix NW/Surprise Aparthotel Surprise
Residence Inn Phoenix NW/Surprise Aparthotel
Residence Inn By Marriott Phoenix Nw Surprise Hotel Surprise
Residence Inn Phoenix NW/Surprise Surprise
Resince Phoenix NWSurprise Su
Phoenix Nw Surprise Surprise
Residence Inn Phoenix NW/Surprise Hotel
Residence Inn Phoenix NW/Surprise Surprise
Residence Inn Phoenix NW/Surprise Hotel Surprise

Residence Inn Phoenix NW/Surprise Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 496 out of 592 reviews
Rating 8 - Good. 78 out of 592 reviews
Rating 6 - Okay. 8 out of 592 reviews
Rating 4 - Poor. 5 out of 592 reviews
Rating 2 - Terrible. 5 out of 592 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was very welcoming and friendly.
Stayed 3 nights in Nov 2025

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is super clean and the breakfast is fantastic! Love the pool area as well.
Stayed 4 nights in Nov 2025

6/10 Okay

Matthew

Liked: Cleanliness, property conditions & facilities
A fine basic room with soft towels and a better than expected buffet breakfast
Stayed 1 night in Nov 2025

10/10 Excellent

Lisa Genel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice people.
Stayed 2 nights in Nov 2025

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the facility is excellent—friendly staff and great parking.
Stayed 3 nights in Nov 2025

10/10 Excellent

Pamela

I’m
Stayed 4 nights in Nov 2025

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, amenities
Friendly staff. Clean hotel. Great amenities. Upgraded breakfast with Gluten Free options. Awesome location - safe and walkable.
Stayed 3 nights in Nov 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel looks new. Friendly staff, clean rooms, and extra amenities!
Stayed 2 nights in Sep 2025

10/10 Excellent

Sophany

Stayed 2 nights in Sep 2025

10/10 Excellent

Anthony

Liked: Cleanliness
Yes
Stayed 1 night in Sep 2025

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very nice
Stayed 3 nights in Sep 2025

10/10 Excellent

Kelsey

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surprise

Location was perfect for what we needed to be close to. Rooms were amazing, so much so that I don’t know if I can go back to one bathroom with a 22 year old.
Stayed 4 nights in Sep 2025

10/10 Excellent

Benjamin

Stayed 1 night in Aug 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super helpful and friendly
Stayed 2 nights in Aug 2025

8/10 Good

Adam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Chee

Stayed 6 nights in Jul 2025

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and front desk are AMAZING from the moment we checked in on 7/12 to 7/17 when we checked out. Everyone (and I mean everyone) was friendly and accommodating and went above and beyond to be helpful which made our stay very pleasant. We would definitely book here again if we ever find ourselves out in Arizona. This hotel should feel proud to have such amazing people working here.
Stayed 5 nights in Jul 2025

10/10 Excellent

Tyler

Stayed 2 nights in Jul 2025

10/10 Excellent

Arthur, Lake In The Hills

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Our room had 2 seperate private bedrooms with private full bathrooms. Bathtubs included. Lots of storage space in all areas. Private large sitting area with a work station and dining table. Full kitchen wih an oven. Front desk gave us a blender for use as well. Lots of towels were offered everday.
Stayed 7 nights in Jun 2025

10/10 Excellent

Millard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location close to shopping. Room was spacious and uodated. Large smart TV very nice too.
Stayed 1 night in Jun 2025

10/10 Excellent

Wanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable. Great place to stay.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jeanie

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place so warm and welcoming. Very quiet, clean and comfy. Will stay here again!
Stayed 1 night in May 2025