DO NOT BOOK this property or any property from "I Love Vacations/I Love Scottsdale". We booked a 4 night stay. Non-refundable. At the time of booking reviews were 10/10. A week before our stay someone posted a 2/10 review citing issues at the property. I copied the review and sent to the host specifically asking if these issues has been fixed? I also asked if there would be an onsite manual. I was told, yes there would be a manual and everything but the blinds in the casita had been fixed. We arrived and there was no manual. We spent an inordinate amount of time trying to figure out how to work the fans, hot tub, coffee maker etc. The fireplaces flat out did not work. The fireplace in the main living area didn't even have gas going to it. The blinds in the master did not work, the hot tub only worked 2 out of the 4 nights, there was no hot water going to the bath tub in the master. I tried calling the after hours help line and the staff were useless and unaccountable. Took them forever to even locate our reservation. They dispatched "maintenance" who was equally useless, their instructions were the common sense basics we had already tried. I have written to the property manager and VRBO support numerous times asking for a full or partial refund and they have not done ANYTHING. So I will be filing a formal transaction dispute with American Express to seek a full refund as I did not get what I paid for. I have pictures, videos and all the message history to back up my claim.