2/10 Terrible
Hunter
Business traveller, Travelled with group
21 Jan 2026
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Review Title: Policy Inconsistency and Poor Pre-Arrival Communication
I booked this hotel through Expedia with the listing stating Pay at Hotel. On the morning of arrival, my card was charged $246 while I was on the phone with a front desk employee, despite no pre-charge being disclosed at booking. I was told this was “standard practice,” which directly contradicted the Expedia listing.
During the same call, I was told the remaining balance could not be paid with my mother’s card unless she was physically present at check-in. The employee was rude, refused to provide her name, and made inappropriate assumptions about my mother’s finances.
At check-in, a different front desk agent was professional and accepted payment via Apple Pay without issue. I later learned Apple Pay does not display the cardholder’s name, meaning the strict policy enforced over the phone was not enforced at the desk and could be easily bypassed. This inconsistency caused unnecessary stress prior to arrival.
The hotel itself is nice and the in-person service was good. However, given the unprofessional phone interaction, inconsistent payment handling, and confusion caused before arrival, acknowledgment of the incident — and appropriate compensation — would be reasonable.
Hunter
Stayed 3 nights in Jan 2026