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Sugar Palm Grand Hillside

4.0 star property

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Photo gallery for Sugar Palm Grand Hillside

Building design
Grand Double or Twin Room, 1 Double or 2 Single Beds, Pool Access, Pool View | Free minibar items, in-room safe, desk, laptop workspace
Rooftop terrace
Daily buffet breakfast for a fee
Outdoor wedding area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
1 Khoktanod Soi 3, Kata Beach, Karon, Phuket, 83100
  • Place, Kata Beach
    ‪3 min walk‬
  • Place, Kata Noi Beach
    ‪17 min walk‬
  • Place, Karon Beach
    ‪3 min drive‬
  • Airport, Phuket (HKT-Phuket Intl.)
    ‪73 min drive‬

Room options

View all photos for Grand Jacuzzi

Grand Jacuzzi | Balcony

Grand Jacuzzi

  • Partial ocean view
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double or Twin Room, 1 Double or 2 Single Beds, Non Smoking, Garden View

Standard Double or Twin Room, 1 Double or 2 Single Beds, Non Smoking, Garden View | Free minibar items, in-room safe, desk, laptop workspace

Standard Double or Twin Room, 1 Double or 2 Single Beds, Non Smoking, Garden View

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Grand Double or Twin Room, 1 Double or 2 Single Beds, Pool Access, Pool View

Grand Double or Twin Room, 1 Double or 2 Single Beds, Pool Access, Pool View | Free minibar items, in-room safe, desk, laptop workspace

Grand Double or Twin Room, 1 Double or 2 Single Beds, Pool Access, Pool View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

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About this property

Sugar Palm Grand Hillside

This hotel features a full-service spa, an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site.
Sugar Palm Grand Hillside offers 106 air-conditioned accommodations with minibars (stocked with some free items) and a safe. Rooms open to balconies. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Cable televisions are provided. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include facials, body scrubs and body treatments.
During your stay at Sugar Palm Grand Hillside, you're just a quick walk from Kata Beach. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with facials, body treatments or massages at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a sauna
  • Just a 5-minute walk from Kata Beach and 6 minutes by car from Karon Beach
  • Airport shuttle service available for a fee
Sugar Palm Grand Hillside offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A children's pool, a fitness centre, and a rooftop terrace are also featured at the family-friendly Sugar Palm Grand Hillside. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Baby Palm – This restaurant serves breakfast and lunch.
7th Heaven Sky Bar – This rooftop bar overlooks the ocean. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 350 for adults and THB 250 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • 7th Heaven Sky Bar
  • Baby Palm

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 11 floors
  • 3 buildings
  • Banquet hall
  • Built in 2009

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch TV with cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free minibar (limited items)
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in fee: THB 300
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: THB 300

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sugar Palm Grand Hillside

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1200.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 350 for adults and from THB 250 for children
  • Airport shuttle fee: THB 1500 per vehicle (one-way, maximum occupancy 2)
  • Early check-in fee: THB 300 (subject to availability)
  • Late check-out fee: THB 300 (subject to availability)
  • Rollaway bed fee: THB 1200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Sugar Palm Grand Hillside offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Hillside Sugar Palm
Grand Sugar
Sugar Palm Grand
Sugar Palm Grand Hillside
Sugar Palm Grand Hillside Hotel
Sugar Palm Grand Hillside Hotel Phuket
Sugar Palm Grand Hillside Phuket
Sugar Palm Hillside
Sugar Palm Grand Hillside Kata
Sugar Palm Grand, Hillside Hotel Kata Beach
Sugar Palm Grand, Hillside Phuket/Kata Beach
Sugar Palm Grand Hillside Hotel Karon
Sugar Palm Grand Hillside Karon

Sugar Palm Grand Hillside Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 206 out of 498 reviews
Rating 8 - Good. 209 out of 498 reviews
Rating 6 - Okay. 49 out of 498 reviews
Rating 4 - Poor. 25 out of 498 reviews
Rating 2 - Terrible. 9 out of 498 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ingvar Frahm

Liked: Cleanliness, staff & service, amenities
Nice and clean room and pool. Great staff, and the food was very good. Will be back next year.
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Jodie

Liked: Cleanliness, amenities, property conditions & facilities
Really good rooms, good size, very clean and well maintained. Feels a bit weird when you first get in due to the shape of the building, but soon got used to it. Common areas and pool very quiet and nicely kept. The plunge pool and hot bath was a bonus, shame the sauna and steam room weren't quite ready for use as currently being refurbes, but looked great. The bar on the top deck is worth a visit for the view. Good location, easy to walk to Kata and Kata Noi beach.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place, I stayed here 9 years ago and it's still just as good. Lovely room, pool and gardens, good breakfast and friendly staff.
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Staff really friendly and helpful .situated only short walk from kata beach and two great bars and restaurants nearby.
Stayed 6 nights in Oct 2023
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool access rooms are the bomb! Loved this place.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Butch

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and we loved spending time in our pool, breakfast was great, proximity to the beach and shops was a 3 minute walk, workout room was tiny however, climbing the hill to and from the hotel was enough of a workout that we needed.
Stayed 5 nights in Mar 2024
Verified

10/10 Excellent

CD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Beautiful place. High class of elegance and excellent service. I would go back there for my next trip at phuket
Stayed 7 nights in Nov 2023
Verified

8/10 Good

Vyacheslav

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not bad in general…
Stayed 13 nights in Jan 2024
Verified

8/10 Good

Meriem

Liked: Staff & service, amenities
Good
Stayed 16 nights in Feb 2024
Verified

4/10 Poor

Türkan

Liked: Staff & service
Disliked: Amenities
We were not satisfied with our stay. Our room was extremely far from the lobby and was located at the very end of the property. To reach the room, we had to change elevators twice and then walk up 63 stairs. It took approximately 7 minutes to walk from our room down to the courtyard, which was very inconvenient. Inside the room, there was a serious hygiene issue. There were larvae everywhere. I removed many of them, but they kept coming back, which was very unpleasant. The room layout also did not make sense. The sinks were placed outside of the bathroom, which felt impractical and confusing. On a positive note, the staff were kind and polite, which we appreciated. However, overall, the stay did not meet our expectations.
Stayed 6 nights in Jan 2026
Verified

8/10 Good

C

Liked: Cleanliness, room comfort

Dated hotel, but still a good stay

We spent 4 nights here while staying in Kata and had a pretty good time. My main criticisms are that the hotel is a little dated and needs some restoration. We also had issues with the wifi, which was out for an entire day. The rooms are super comfy and the bathroom is great, but we feel the hotel may have been a casualty of Covid. Cleanliness was generally great, but we did discover two dead roaches in the room after returning from outside. Note as well that the hotel is up on a hillside, so be prepared to walk up a bit when returning.
Stayed 4 nights in Apr 2023
Verified

8/10 Good

Jan

Liked: Cleanliness, staff & service
Personalen
Stayed 5 nights in Feb 2026
Verified

6/10 Okay

Elin

Et hotell som ligger fint til/nær strand og hovedgate. Renhold litt labert. Dvs ikke møkkete, men kunne vært bedre. Måtte bytte rom pga lukt/støy fra aircondition, men de var veldig imøtekommende.
Tatt fra hotellrommet
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Doris

Es war sehr sauber, das Frühstücksbuffet sehr vielfaltig und lecker, das Personal war sehr freundlich und hilfsbereit.
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

ioseph

Tutto ok
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Jesper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eneste minus ved dette fremragende hotel er der kan være lang vej op til værelset. Der er dog elevatorerne men der skal stadig gås en del.... Men generelt fedt hotel med god og rolig beliggenhed
Stayed 16 nights in Nov 2024
Verified

8/10 Good

YUKIKAZU

Liked: Property conditions & facilities
良かったです。
Stayed 6 nights in Jun 2024
Verified

8/10 Good

Rosa Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Le personnel très bien, mais il manque un peu plus de confort, et pas de poubelles autour de la piscine, pas de restauration ou endroit pour boire un verre le soir! Le nettoyage laisse, des jours, à désirer! Mais hôtel très bien situé! Il ne correspond ni à un 4 ou 5*. Il mérite un petit rafraîchissement!
Stayed 13 nights in Mar 2024
Verified

2/10 Terrible

Gjermund

Disliked: Cleanliness, amenities, property conditions & facilities
Det er møkkete å ser ut til å være helt uten vedlikehold nå Søppel rundt basseng å gartner er det neppe der lenger Har bodd der mange ganger før å vært meget fornøyd men dette var nok siste gangen for min del
Stayed 3 nights in Feb 2022
Verified

8/10 Good

Edith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Einzigartig ist die Luft bzw. der Wind am grünen Hang der Anlage
Stayed 7 nights in Feb 2022
Verified

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great property. The rooms are large, the views are beautiful, the location great, the staff friendly and accommodating. The only issue was the WiFi is very slow; however, we purchased a 4G unlimited mobile package which solved that problem.
Stayed 14 nights in Sep 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm pleased with the quality for the price. This hotel was a quick walk to the beach and convenient for our purposes. Wifi did not work in the room though. I had to sit on the balcony to have access to wifi. That was the only con.
Stayed 2 nights in Feb 2021
Verified

4/10 Poor

OLIVIER

Disliked: Staff & service, property conditions & facilities

"Has been" hotel...mauvais management :plus jamais

Séjour d'une semaine sur place. Je ne suis pas du genre à mettre des notes passables,mais dans ce cas là,je me dois de le faire pour avertir les personnes exigeantes. Hôtel certainement très bien il y a 20 ans,mais pas du tout de nos jours.(standards dépassés) Hôtel surnoté par d autres clients,à croire qu'ils n ont jamais connu mieux... Côtés positifs:hôtel proche de tout à pied:plage de Kata,magasins,restaurants,animation locale. Côtés négatifs :hôtel très difficile d'accès pour personnes à mobilité réduite,chambre et mobilier usagés/viellots. En pleine journée,campagne d'éradication de moustiques(gaz nocif) sans avoir averti la clientèle :c est honteux.(intoxication) Au petit matin(09h30),à deux reprises : rotofil à moteur thermique qui reveillent les clients (d habitude,cela se fait avec un rotofil électrique,bien davantage silencieux; ou à la main....) Management averti mais se moque du bien-être de la clientèle.S excuse constamment mais ne fait rien concrètement. Pas assez de transats au bord de la piscine. Sur place,service de location de scooters proposant des scooteurs très vieux et en mauvais état. Je passe d autres faits négatifs. 60€/jours sans petit dej: trop cher pour le peu de prestations. Clientèle chinoise et russe trop bruyante. Bref,je n y retournerai pas.Y'a mieux sur Kata et à des tarifs inférieurs. Très déçu d'avoir choisi cet hôtel en ayant suivi les avis de certains clients "hotels.com"
Stayed 6 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sijainti, huoneen varustus ja kunto sekä henkilökunta erinomaiset. Ison uima-allasalueen kunnollisten aurinkotuolien puuttuminen harmitti.
Stayed 21 nights in Jan 2020
Verified

8/10 Good

Maurizio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo trattamento e hotel eccezionale .consiglio vivamente
Stayed 9 nights in Feb 2020