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Twinpalms Surin Beach Phuket

5.0 star property

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Photo gallery for Twinpalms Surin Beach Phuket

Outdoor pool, pool loungers
Creator video
Lobby
Property entrance
Minibar, in-room safe, desk, laptop workspace

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Pool
  • Spa

Explore the area

Map
106/46 Moo 3, Surin Beach Road, Choeng Thale, Phuket, 83110
  • Surin Beach
    ‪3 min walk‬
  • Bang Tao Beach
    ‪16 min walk‬
  • Kamala Beach
    ‪3 min drive‬
  • Phuket (HKT-Phuket Intl.)
    ‪26 min drive‬

Room options

View all photos for Lagoon Deluxe

Lagoon Deluxe | Minibar, in-room safe, desk, laptop workspace

Lagoon Deluxe

  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Penthouse Loft

Minibar, in-room safe, desk, laptop workspace

2 Bedroom Penthouse Loft

  • 240 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Palm Deluxe

Minibar, in-room safe, desk, laptop workspace

Palm Deluxe

10.0 out of 10
Exceptional
(3 reviews)
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Duplex Loft

2 Bedroom Duplex Loft | Minibar, in-room safe, desk, laptop workspace

2 Bedroom Duplex Loft

  • 190 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Palm Premium

Minibar, in-room safe, desk, laptop workspace

Palm Premium

9.6 out of 10
Exceptional
(11 reviews)
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bedroom Duplex Loft

1 Bedroom Duplex Loft | Minibar, in-room safe, desk, laptop workspace

1 Bedroom Duplex Loft

10.0 out of 10
Exceptional
(2 reviews)
  • 190 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bedroom Penthouse Loft

Minibar, in-room safe, desk, laptop workspace

1 Bedroom Penthouse Loft

9.0 out of 10
Wonderful
(2 reviews)
  • 230 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Palm Suite

Palm Suite | Terrace/patio

Palm Suite

  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Penthouse Loft

Presidential Penthouse Loft | Minibar, in-room safe, desk, laptop workspace

Presidential Penthouse Loft

  • 427 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Lagoon Suite

Lagoon Suite | Minibar, in-room safe, desk, laptop workspace

Lagoon Suite

  • 102 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Lagoon Premium

Lagoon Premium | Minibar, in-room safe, desk, laptop workspace

Lagoon Premium

  • 62 sq m
  • Sleeps 1
  • 1 Double Bed

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Exterior

SAii Laguna Phuket

  • Pool
  • Breakfast included
  • Spa
  • Kids pool
4.6 out of 5, Wonderful, (1001)
The price is CHF 151
for 1 room
includes taxes & fees
19 Jul - 20 Jul
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About this property

Twinpalms Surin Beach Phuket

Luxury resort with 3 restaurants and full-service spa
This resort features 3 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas, free valet parking and a free beach shuttle are also provided. Additionally, a fitness centre, a bar/lounge and a beach bar are on-site.
Twinpalms Surin Beach Phuket offers 97 air-conditioned accommodations with minibars and a safe. A pillow menu is available. Guests can make use of the in-room fridges and microwaves. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room and a fitness centre.
Palm Spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Twinpalms Surin Beach Phuket. During your stay, you're just a quick walk from Surin Beach. You'll find features such as free WiFi in public areas, free valet parking and a free beach shuttle.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Thai cuisine while dining at Oriental Spoon
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to body wraps, manicures and pedicures or body scrubs at Palm Spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a steam room
  • Just a 3-minute walk from Surin Beach and 15 minutes on foot from Bang Tao Beach
  • Free beach shuttle service
Twinpalms Surin Beach Phuket offers its guests a full-service spa, an outdoor pool, and a steam room. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, a fitness centre, and spa services are also featured at the luxury Twinpalms Surin Beach Phuket. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. A complete renovation of Twinpalms Surin Beach Phuket was completed in June 2020.

Smoking is allowed in designated areas at this 5-star Choeng Thale resort.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.
Oriental Spoon – This restaurant specialises in Thai cuisine and only serves breakfast. Guests can enjoy drinks at the bar.
Pool Bar – This poolside restaurant specialises in Asian cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Wagyu Steakhouse – On-site steakhouse. Reservations are required. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

English, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free beach shuttle
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: THB 765 for adults and THB 385 for children
  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar

Restaurants on site

  • Oriental Spoon
  • Pool Bar
  • Wagyu Steakhouse

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 11 buildings
  • 2 floors
  • Built in 2004
  • Designated smoking areas
  • Reception hall
  • Renovated entire property - June 2020

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Twinpalms Surin Beach Phuket

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 765 for adults and from THB 385 for children
  • Airport shuttle fee: THB 2000 per vehicle (one-way, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Twinpalms Surin Beach Phuket offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Phuket Twinpalms
Twinpalms
Twinpalms Phuket Resort Choeng Thale
Twinpalms Phuket Hotel Thalang
Twinpalms Phuket Thalang
Twinpalms Phuket Hotel Choeng Thale
Twinpalms Phuket Choeng Thale

Twinpalms Surin Beach Phuket Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 636 out of 815 reviews
Rating 8 - Good. 135 out of 815 reviews
Rating 6 - Okay. 26 out of 815 reviews
Rating 4 - Poor. 11 out of 815 reviews
Rating 2 - Terrible. 7 out of 815 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

keith

Nicest hotel I have ever stayed at. Thank yo again for everything.
Stayed 3 nights in Jan 2025

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3rd stay and I am coming back

I recently stayed at Twinpalms Phuket and had the absolute best time! From the moment we arrived, I were treated like royalty. The staff were incredibly warm, friendly, and attentive, always greeting us with genuine smiles and making sure every detail of our stay was perfect. The hotel itself is stunning—beautifully designed, chic yet cozy, surrounded by lush tropical greenery and featuring an amazing pool area. I spent countless relaxing hours lounging by the crystal-clear pool. My room was spacious, immaculately clean, and beautifully decorated. The bed was incredibly comfortable, and I loved the thoughtful touches like fresh flowers and personalized welcome messages. Waking up each morning to the serene views of the tropical gardens was pure bliss. A huge thank you to the entire team at Twinpalms Phuket for making my stay unforgettable. If you’re looking for a luxurious, friendly, and genuinely joyful experience this is it.
Stayed 3 nights in Mar 2025

10/10 Excellent

Cynthia J

Liked: Cleanliness, amenities, property conditions & facilities
Liked all
Stayed 5 nights in Jan 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very relaxing atmosphere. Thoroughly enjoyed the stay but unfortunately due to my inability to walk much and area around was hilly I couldn’t get out much unless I used a taxi service. Also, the hotel had a few steps in the entrance which I made me quite wary I might fall when coming up and down them. Apart from that it was an awesome place to stay.
Stayed 7 nights in Feb 2025

10/10 Excellent

Jinkyung

Stayed 2 nights in Jan 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many Russians - I will never come back to Phuket
Stayed 13 nights in Jan 2025

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Ian, Kingston upon Thames

Stayed 5 nights in Dec 2024

10/10 Excellent

cynthia

Stayed 4 nights in Dec 2024

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort

Very pleased to stay at this beautiful hotel and staff was amazing so very pleased with my trip.
Stayed 9 nights in Nov 2024

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Changhyeok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Sherie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday solo trip

I stayed here for my birthday and it was amazing. The staff here were very friendly and helpful. I really enjoyed my stay there.
Stayed 4 nights in Oct 2024

10/10 Excellent

JAEHEON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Jarrad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, great food and a beautiful hotel. Really enjoyed staying here. Thank you
Stayed 4 nights in Oct 2024

2/10 Terrible

Tommy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our honeymoon in Southeast Asia took us to 7 cities across 5 countries, all at 5-star resorts that exceeded our expectations—except for Twimpalms Phuket. This resort barely qualifies as a 3.5-star property. I was misled by the overly positive reviews on Expedia, which seem questionable upon reflection. The only good feature was the pool, however it felt cramped and overshadowed by tall trees, leaving little room for sunlight. The public beach across the street was dirty, though the hotel offers transfers to a more appealing beach club 10 minutes away. The resort's atmosphere was surprisingly dull, bordering on lifeless. Our room was outdated. There was no door for the toilet, and the weak flush required multiple attempts. The shower lacked a door, resulting in water flooding the bathroom. The bathrobes were so thin they were nearly transparent. While the room had a wide sliding door facing the pool/common area, the glass was see through providing no privacy, forcing us to keep the curtains closed. Breakfast was a letdown and unsanitary. I witnessed the chef taste food from a soup spoon and reusing it. One morning, we had to share a table with other people, and the quality of food and coffee was poor. We prepaid breakfast for four days but only used two. Rooms lack an iron and board, requiring us to request them from room service, sometimes waiting an hour. At checkout, I was unexpectedly chased down for a $12 charge for a small fruit plate ordered while waiting for an iron.
Stayed 4 nights in Oct 2024

2/10 Terrible

ROXHENSA

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They made us pay for dental kit, provided in the restroom, with no tag price on it.The price should be obvious so you’re not surprised at the check out. They showed us a book with the prices for the minibar staff. We asked the front desk to talk to the manager about the shaving kit and dental but the front desk said he is not available and this is our policy. It wasn’t for the total amount that we had to pay but it looks ridiculous for a 5 star resort to charge guests for this elementary things. Staff weren’t friendly at all. They barely could say hi or smile.The internet connection was not good at all. The resort was modern style and the rooms were really nice. Cleaning service was great!
Stayed 4 nights in Oct 2024

10/10 Excellent

Mandeep

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, great people
Stayed 5 nights in Sep 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Maryana

Stayed 6 nights in Aug 2024

10/10 Excellent

Kien Eng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

4/10 Poor

Terry

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property and staff is nice. When we showed up we had rented the Penthouse. Soon arrival we discussed the penthouse has 3 step of stairs. Being disabled this was not going to work. Staff was nice and said they will call Expedia and make an adjustment since the room we had to be in with no stairs was half the price. When checking out we discovered the hotel blocked Expedia 3 times from adjusting the price. I asked the manger for help and he got into my face. He asked to fight me. I’m in a wheelchair and never been treated like this. Location is not great. It’s not on the beach. The pictures of the beach is a club you have to buy bottles for 200 each at.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jiwon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing experience!
Stayed 2 nights in Aug 2024

10/10 Excellent

Daesung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024