6/10 – Okay
Karen
Mit der Familie gereist
16. Mai 2025
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Management should be change
While your resort was really lovely, our experience was ruined by your decision to host a large group of over 125 people without informing us in advance or providing alternative accommodations. We were told at check-in that we would be barred from using the outdoor eating areas for ALL meals while we were there. Bad enough but even the pool itself could not be used due to the large group taking it over and disturbing everyone with their loud and drunken behavior from early morning until very late at night. It felt like we were in the middle of a disgusting drunken fraternity party. The staff could do nothing about it and management never even tried and moreover said absolutely nothing to us or even apologize to us throughout our stay. Hosting a group like this certainly damaged your reputation but even worse not caring about the ten guests not part of the group will have a lasting negative impact. If management wants to host such a large group they should insist the group buys out the resort for the event and they should not be accepting reservations from other guests who would be severely impacted by the large group. This was a disgrace and we intend to post this online to make others aware.
Karen
Aufenthalt von 4 Nächten im Mai 2025