See all properties

Illusion Xpress (Attraction Hotel Deluxe)

3.5 star property

Choose dates to view prices

Photo gallery for Illusion Xpress (Attraction Hotel Deluxe)

Beach nearby, white sand, beach cabanas
Reception
Outdoor pool, pool loungers
Minibar, in-room safe, desk, laptop workspace
32-inch TV with satellite channels

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Housekeeping
  • Pool
  • Air conditioning
  • Free WiFi

Explore the area

Map
Calle 6 entre Avenida 15 y Avenida 20, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪3 min walk‬
  • Playa del Carmen Main Beach
    ‪7 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪10 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪256 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Room

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Ocean View

Premium Room, Ocean View | Minibar, in-room safe, desk, laptop workspace

Premium Room, Ocean View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Single Beds

Double Room, 2 Single Beds | Minibar, in-room safe, desk, laptop workspace

Double Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Quadruple Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Quadruple Room

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Similar properties

Terrace/patio

Illusion Boutique Hotel

  • Pool
  • Breakfast included
  • Free WiFi
  • Air conditioning
3.8 out of 5, Good, (794)
The price is CHF 38
for 1 room
includes taxes & fees
5 Jun - 6 Jun
Illusion Boutique Hotel

About this property

Illusion Xpress (Attraction Hotel Deluxe)

Hotel with free breakfast, a quick walk to Quinta Avenida
An outdoor pool, a snack bar/deli and concierge services are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk, tour/ticket assistance and a front desk safe are on-site.
Illusion Xpress (Attraction Hotel Deluxe) offers 37 air-conditioned accommodations with minibars and a safe. Satellite televisions are provided.

Bathrooms include a shower with a rainfall showerhead, and hairdryers. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Illusion Xpress (Attraction Hotel Deluxe). During your stay, you're just a quick walk from Quinta Avenida. You'll find features such as free breakfast and free WiFi in public areas, plus an outdoor pool.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 3-minute walk from Quinta Avenida and 7 minutes on foot from Playa del Carmen Main Beach
There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Illusion Xpress (Attraction Hotel Deluxe).

This 3.5-star Playa del Carmen hotel is smoke free.

Guests are served a free continental breakfast daily from 8:30 AM to noon.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 8:30 AM to noon
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (89 centimetre high)
  • Lift (90 centimetre wide door)
  • Low-height door lock
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (95 centimetre high)
  • Wheelchair-width doorways (90 centimetre wide)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast.
This property's beach club is 600 yards (550 metres) away.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Illusion Xpress (Attraction Hotel Deluxe)

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, window guards and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at Illusion Xpress (Attraction Hotel Deluxe).

Property is also known as

Xcala Illusion Express Hotel Playa del Carmen
Xcala Illusion Express Hotel
Xcala Illusion Express Playa del Carmen

Illusion Xpress (Attraction Hotel Deluxe) Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 140 out of 328 reviews
Rating 8 - Good. 86 out of 328 reviews
Rating 6 - Okay. 41 out of 328 reviews
Rating 4 - Poor. 22 out of 328 reviews
Rating 2 - Terrible. 39 out of 328 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Scotty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the main drag and walkable to the beach. many good restaurants in the direct neighborhood. also close to town square which has daily eveningmakets. pool is nice, tallest building in the area. not used much. nice quiet place to swim and relax.
Stayed 7 nights in Feb 2025

8/10 Good

Maria Gabriela Mejía

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was conveniently located close to beach and walking distance to tourist attractions.
Stayed 7 nights in Dec 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fraude financiero hotelero BFH ATTRACTION

No respetaron la reserva, nos cambiaron a un hotel con menos servicios y de menos calidad. Los diferentes empleados que nos atendieron alegaron muchas y variadas justificaciones tales como: -colapsaron sus Aires acondicionados -se vendieron mas reservas que su capacidad -aceptaron un grupo de 30 personas y no respetaron las reservaciones previas. Al final es un fraude financiero: es un modus operandi. Venden las reservas a un precio. Al llegar te mandan a un hotel de menos precio y se quedan con la diferencia a favor, y vuelven a ofertar sus habitaciones a un precio mayor. Y a los que llegan buscando hospedarse en ultimo momento, les disparan el precio de sus habitaciones y siguen moviendo los que ya reservaron. Es un fraude, porque incluso cambian de nombre al Hotel, y cambian de teléfonos.
Stayed 2 nights in Nov 2024

8/10 Good

Senén David

Travelled with group
Liked: Cleanliness, staff & service, amenities
The elevator wasnt working so you had to use the stairs with the baggage for going to the room. For spleep and staty close to the main areas in Ciudad del Carmen is not bad.
Stayed 3 nights in Nov 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

Dom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Jul 2024

4/10 Poor

Raul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water
Stayed 7 nights in Jul 2024

10/10 Excellent

Dom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel.
Stayed 9 nights in Jul 2024

2/10 Terrible

Saad

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Expedia showed that the deluxe room would have an ocean view but it did not have an ocean view. Besides that towels or not white rather they were yellow.
Stayed 3 nights in Jun 2024

4/10 Poor

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities
Wifi never was avaliable, concierge doesnt give solutions to muy questions
Stayed 2 nights in May 2024

6/10 Okay

Michael, Fairfield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, modern, and conveniently located, however, there’s a club Nextdoor which blasted loud disco music until 2 am.
Stayed 1 night in Mar 2024

8/10 Good

Mélissa

Travelled with group
Liked: Cleanliness, staff & service
It was a nice hotel, could have used more hot water had to take cold showers half of the week. I also got a few drops of blood on a towel (pimple broke after showering and I didn’t noticed) and was charged 100 pesos for it. Also if you want a blanket you need to ask for one. We thought they only gave sheets and only found out the day before leaving we could ask for blankets, we did ask but seems the cleaning lady forget and therefore never got any. Staff and were friendly. The breakfast was included as indicated however it was about 2 blocks away in another building, please also know only coffee, tea, juice, toast and game are included anything else needs to be paid for.
Stayed 7 nights in Apr 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very close to the beach , both ADO bus stations , close to Walmart and the 5th ave. Its a place to sleep , don't expect who nows what. The rooms on the pictures look much bigger then in the reality. Staff at the front desk speaks english. Street gets noisy with music at night but hey its a Mexico. Good ,safe location.
Stayed 8 nights in Mar 2024

10/10 Excellent

Merwie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a budget hotel, I thought it was great. The safe was new and worked well, the shower was good, and the mini-fridge proved essential. It was an easy walk everywhere I needed to go. The best thing about it, though, was the included breakfast!! It's not at the hotel but at a restaurant just around the corner, and it was wonderful to start each day with a real Mexican breakfast - coffee and a rotating menu that was more than I expected.
Stayed 6 nights in Mar 2024

4/10 Poor

MASOUMEH

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
I think the biggest weak point of this hotel is its restaurant and breakfast. It is far from the hotel and not enough proper and acceptable. It is very poor. Also, the pool of the hotel is very small and its water doesn't clean regularly.
Stayed 5 nights in Feb 2024

4/10 Poor

Jovana

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel looks more like a hostel and doesn't match the photos you see. Don't let them dupe you like they did me. The property does not feel safe. The rooms are very small. They gave us 2 twin beds for 3 people and that's their version of "double beds". Not sure how this property has the rating it does on Expedia, makes me believe that there are false ratings being added to boost it's appeal.
Stayed 7 nights in Feb 2024

2/10 Terrible

NICK, hercules

Travelled with partner
Disliked: Staff & service, amenities
My wife and I checked in to BFH Hotel on Tuesday February 20. Our plan was to stay from the 20th - 23rd, however, we only stayed two nights, because on the second night, the guys across the hall from us were very loud and woke us up two nights in a row. They were yelling, cursing, fighting outside in the hall way in front of our door. This scared my wife, and wanted to leave that night at 1:00am. I told her that we would leave tomorrow morning. Although we had paid for three nights, we only stayed for two night, because we felt it was unsafe to stay at your hotel. Plus, there were no phones to call the front desk, and my wife did not feel safe for me to step out the front and leave her alone in the room. Furthermore, we requested two more pillows and a blanket, but were told you didn't have any extra pillows or blanket for us. We also asked for towels and were told we cold only get towels every two days. Finally,I reserved at your hotel, because your online website shows that you serve breakfast, yet there was not breakfast or coffee. On the day when day we checked out, the font desk guy said sorry we don't offer refunds. This is unfortunate! You hotel is nice but needs needs a lot of services for clients, such as towels daily, phones in the room, breakfast service as advertised extra pillows and at least one blanket on the bed to stay warm. Unfortunately, we cannot recommend you hotel and will share this information and review with Travelocity and social media,
Stayed 3 nights in Feb 2024

10/10 Excellent

Adriana

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great place near everything
Stayed 3 nights in Jan 2024

4/10 Poor

Salvador, Schererville

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Towels were only available every 3 days, the shower was never clean, we had to complain to get the room clean, etc.
Stayed 7 nights in Jan 2024

2/10 Terrible

Dave

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There was usually no water at all. So no showers or using the toilet. Very noisy hotel. Staff starts making noise at 7am waking people up and not to mention the people who stay theyre! Only 2 towels per room. Not at all a 4 star. More like. 2.
Stayed 7 nights in Jan 2024

6/10 Okay

Zachary

Travelled with group
Liked: Cleanliness, staff & service
Shower was cold and ac didnt really work but it was clean and nice
Stayed 1 night in Jan 2024

8/10 Good

hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and affordable place to stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

Maria

Stayed 1 night in Jan 2024

8/10 Good

Aubree

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This property was decent across the board. I will say that it was clean, and did have great views from the rooftop. Their pictures and description are very misleading. The beach is multiple blocks away. Easily a 15 min walk at least, thru very crowded areas. For restaurants and clubs, your only a couple blocks away. I definitely recommend parking on the rooftop parking garage, around the corner. Much cheaper than parking on the street and your car will be safe.
Stayed 1 night in Jan 2024

8/10 Good

timothy, williamstown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023