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BlueBay Grand Esmeralda All Inclusive

4.0 star property

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Photo gallery for BlueBay Grand Esmeralda All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Kayaking
Deluxe Room, Garden View | 1 bedroom, free minibar, in-room safe, blackout curtains
5 restaurants, breakfast served
5 restaurants, breakfast served

Reviews

6.6 out of 10

Popular amenities

  • Hot tub
  • Bar
  • All-inclusive
  • Room service

Explore the area

View in a map
Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Tres Rios Ecopark
    ‪8 min drive‬
  • Place, Gran Coyote Golf
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪58 min drive‬

Room options

View all photos for Deluxe Room, Garden View

1 bedroom, free minibar, in-room safe, blackout curtains

Deluxe Room, Garden View

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub (Emerald)

View from room

Suite, 1 King Bed, Jetted Tub (Emerald)

  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald) | 1 bedroom, free minibar, in-room safe, blackout curtains

Suite, Pool Access, Garden View (Emerald)

  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View | 1 bedroom, free minibar, in-room safe, blackout curtains

Deluxe Room, Partial Ocean View

  • 35 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Ocean View

1 bedroom, free minibar, in-room safe, blackout curtains

Deluxe Room, Ocean View

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

BlueBay Grand Esmeralda All Inclusive

Family fun on the beach, with 3 outdoor pools, near El Camaleón Mayakoba Golf Course
At BlueBay Grand Esmeralda All Inclusive, spend the day on the beach where you can enjoy sailing. Then return for a meal at one of the property's 5 restaurants.
BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and a safe. Rooms open to balconies or patios. LCD televisions come with cable channels.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, Access to hot tub and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at BlueBay Grand Esmeralda All Inclusive. During your stay, you'll be close to El Camaleón Mayakoba Golf Course. Features include free WiFi in public areas and free self-parking, plus 3 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 5 restaurants, a coffee shop, a poolside bar and 4 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Indulge with deep-tissue massages, body scrubs or manicures and pedicures at BlueBay Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a gym and yoga classes
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 7 minutes by car from El Camaleón Mayakoba Golf Course and 9 minutes from Gran Coyote Golf
BlueBay Grand Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

BlueBay Grand Esmeralda All Inclusive offers its guests 3 outdoor swimming pools, outdoor tennis courts, Access to hot tub, and a fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces.

There are 3 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the family-friendly BlueBay Grand Esmeralda All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

BlueBay Grand Esmeralda All Inclusive has 5 restaurants serving breakfast only.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Gym
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Rowing/canoeing
  • Sailing
  • Shopping
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • 8 buildings
  • Banquet hall
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at BlueBay Grand Esmeralda All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.76 per accommodation, per night
  • Resort fee: USD 3.62 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

Reviews

BlueBay Grand Esmeralda All Inclusive Reviews

6.6

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 325 out of 1253 reviews
Rating 8 - Good. 266 out of 1253 reviews
Rating 6 - Okay. 274 out of 1253 reviews
Rating 4 - Poor. 176 out of 1253 reviews
Rating 2 - Terrible. 212 out of 1253 reviews

Reviews

2/10 Terrible

Andres

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Leak in bathroom

Had a leak in my bathroom since the day that I arrived I called and complaint nothing was done the 1st day on the 2nd day I called and nothing was done I asked if they would give me another room and they refused. On the 3rd day I called again and finally the came to fix. I explained to them that twice I almost fell.
Stayed 4 nights in Aug 2025

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, amenities
During the rainy the ceiling was leaking
Stayed 7 nights in Aug 2025

8/10 Good

Aiesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Nataly Michelle, Playa del Carmen

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jul 2025

2/10 Terrible

Lesley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an animal in our room and we were totally uncomfortable
Stayed 4 nights in Aug 2025

6/10 Okay

Herman

Stayed 5 nights in Aug 2025

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! My boyfriend had medical issues they were so helpful and charged us no extra fees.
Stayed 5 nights in Aug 2025

10/10 Excellent

Karuna Amit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2025

2/10 Terrible

William

Disliked: Staff & service, amenities
Nothing that is listed as part of the all inclusive is included everything to do there is an up charge, WiFi didn’t work the entire time we were there either. Staff was not helpful in answering any questions or concerns
Stayed 4 nights in Aug 2025

4/10 Poor

Edwin J

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Long lines at the restaurant to eat dinner. And long line at the pool bar. But the staff are great.
Stayed 3 nights in Aug 2025

6/10 Okay

Frances

Everything to far to walk no umbrellas or shade by pool not allowed to take food out of restaurant too many animals
Stayed 3 nights in Aug 2025

6/10 Okay

Michael A

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
While the staff and air conditioner were largely great, there is a swamp in the middle of it, the exterior roofs are falling down and the watwr is not properly filtered. We both got sick
Stayed 4 nights in Jul 2025

4/10 Poor

Melanie

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Room: completely outdated. There’s mold on the ceiling. Bathroom mirror is tarnished. We killed a cockroach on the last night. AC works but could be stronger - we had to leave a room key in always to keep it on. They do provide you with iron and mini blow dryer in the room. Food: you need to reserve restaurants at 0700am in concierge or through the app for the next day. Spots fill up quickly. Italian restaurant was not too good. Mexican was good! Oh, and you have to go to the buffet for dinner, you need to make a line to go in. I could not fathom that in an all inclusive. Anywhere you go they serve a lot of steak which was fresh. Pool: beautiful! Gets cleaned every night. In the morning, it is cold but by early afternoon is feels like a hot tub. No bar inside the pool which sucked because you constantly need to get out for drinks. Beach: DISGUSTING! It has seaweed everywhere and the water is brown. It also literally smells like a toilet. It was gross.we rented a jet ski and If you go deeper in, the water is actually clean and blue - so that’s an option. Drinks: watered down. You literally have to tell them to make it stronger and even then it’s straight ice. Staff: somewhat friendly. They just try to do their job and stay out of trouble. Nobody is amicable or there to conversate. We are big tippers and didn’t feel the urge to tip as often because we felt like they didn’t tailor to our needs . Like I said, the bare minimum. Overall, definitely doesn’t seem like a 4 star
Stayed 3 nights in Aug 2025

2/10 Terrible

Sumi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

2/10 Terrible

Anas N

Disliked: Staff & service
DO NOT STAY IN THIS HOTEL! I booked as all-inclusive hotel. Half the stuff in their list is not included. Restaurants are never available! Staff DOES NOT SPEAK ENGLISH. They charge for food service and have no options! Room service and front desk never picks up the phone! When I tried to discuss these issues with a manager! They kept telling me that there is no manager on premises. Save your time and vacation and do not book this disgusting hotel!
Stayed 4 nights in Jul 2025

4/10 Poor

ADRIANA

Disliked: Cleanliness
Check your in p
Stayed 6 nights in Jul 2025

6/10 Okay

alexey borisovich

Disliked: Property conditions & facilities
This property very quiet, exept the show at 9:30 pm , there is nothing else going on. Food limited , you have to wait in line to get seated inside buffet . Beach bar u have to wait up to 10 minutes to get a drink . Stuff very strict when it comes to beach towels . Only 1 towel per person and thats it , you will not getvsecond towel lol. Overall this place for people 50 plus that want to relax by them self with few drinks in their hand . Lol
Stayed 5 nights in Jul 2025

10/10 Excellent

Manjot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful nice staff
Stayed 5 nights in Jul 2025

2/10 Terrible

Randi, Ville Platte

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
We booked 3 rooms for 5 days and still treated horribly. The food was pretty much limited to the 2 buffets. Restaurants require a reservation and were booked the entire time. We ate at the Mexican restaurant once during our 5 night stay. Alcohol was undrinkable, cheap and drinks so strong that they all tasted like cough syrup. Harassed by time share reps. Staff was not friendly. Snake in our bathroom and ceilings were literally falling down in the halls. Very rundown. Room service and other all inclusive amenities were denied. The only time we enjoyed ourselves was when we left the resort for food and activities. We will NEVER return to this property even if it was free! Don’t do it, waste of money and time.
Ceiling in our building
There was damage and lack of maintenance. Everything needs renovation
Snake in the bathroom. Baby boa constrictor. On 2nd floor and apparently came up through drain on floor. Boyfriend had to remove it himself
Stayed 5 nights in Jul 2025

10/10 Excellent

roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff trying to sell membership, stating is only hour and a half which was double of time and is worst than time share way to expensive for ehat they offered. Not worthy. We do not recommend
Stayed 2 nights in Jul 2025

2/10 Terrible

Jacqueline N

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Very pretty is the only positive. And the pool is awesome!! The seaweed was the worst and I know thats not the resorts fault. They worked everyday to remove it with dump trucks.Check in was horrible waited in line forever with 50 ish more people in 120 degrees,then was told our room wouldnt be ready for another 2 hrs and this was at 315 .they didnt seem to care much.I did have 100.00 taken from my room day before we left .My mistake for leaving it in my fanny pac while we went to dinner,thank god thats all they got. I did complain and asked to speak to a manager ,no one understood what I was saying and would just smile,finally after asking numerous people I was told to go across the ways to another bar and manager would be there in a white and blue shirt was the response I got back.lol.Thank goodnes the food is free ,We were there for 5 days and could only get in 3 restaurants,Buffet,Italian, and steak place. We still had fun but it was a lil bit of adisappointing resort
Stayed 5 nights in Jun 2025

6/10 Okay

Eugene, Brooklyn

A LOT OF DIFFERENT FOOD AROUND
Stayed 10 nights in Jul 2025

6/10 Okay

Abel

Travelled with partner
Liked: Amenities
Overall, the hotel, as advertised by you, is not at all real. The maintenance inside, outside, and at the pools is severely lacking, needs water maintenance, and there aren't enough chairs. 80% of the staff is unfriendly. Room service isn't as pictured, and there are nothing like body creams or conditioner etc. empty at shower area. Amenities is ok. The becah needs maintenance.
Stayed 5 nights in Jul 2025

2/10 Terrible

Julio C Gonzalez

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely Disappointed – Would Not Recommend My stay at BlueBay Grand Esmeralda was frustrating from start to finish. • The lobby was extremely hot and humid — no fans, no airflow. Very uncomfortable check-in. • Immediately greeted by a pushy timeshare salesman when all I wanted was to relax after traveling. • Golf carts are supposedly available for transport, but rarely seen. Expect to walk a lot in the heat. • Rooms are outdated, poorly maintained, and I found bugs in the bathroom. The AC barely cooled the room. • Food was below average, and the drinks were cheap and watered down. Only positive — bartenders were friendly. • Pool water looked murky and unclean, and there weren’t nearly enough lounge chairs for guests. • Restaurant reservations must be made the day before — everything gets booked quickly. First-come, same-day seating would be better. • Checkout process was unnecessary and confusing — having to get a slip to leave the resort? It just added more frustration to an already bad stay. Overall, I would never return and cannot recommend this place. Unless they refund me, I won’t be giving this resort a second chance.
Stayed 3 nights in Jul 2025