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Fairmont Mayakoba Riviera Maya - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Fairmont Mayakoba Riviera Maya - All Inclusive

On the beach, white sand, sun-loungers, beach umbrellas
Property video
Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View | Balcony view
3 bars/lounges, 2 beach bars, swim-up bar, poolside bar
View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

View in a map
Carretera Fed.Cancún- Playa del Carmen, KM 298, Solidaridad, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min walk‬
  • Place, Gran Coyote Golf
    ‪3 min drive‬
  • Place, Tres Rios Ecopark
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Fairmont, Room, 1 King Bed, Non Smoking, Garden View

Premium bedding, Select Comfort beds, in-room safe, desk

Fairmont, Room, 1 King Bed, Non Smoking, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking, Garden View

Premium bedding, Select Comfort beds, in-room safe, desk

Fairmont, Room, 2 Queen Beds, Non Smoking, Garden View

10.0 out of 10
Exceptional
(6 reviews)
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View

Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View | Premium bedding, Select Comfort beds, in-room safe, desk

Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View

Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View | Premium bedding, Select Comfort beds, in-room safe, desk

Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita Signature, Room, 1 King Bed, Non Smoking, Canal View

Casita Signature, Room, 1 King Bed, Non Smoking, Canal View | Premium bedding, Select Comfort beds, in-room safe, desk

Casita Signature, Room, 1 King Bed, Non Smoking, Canal View

9.6 out of 10
Exceptional
(5 reviews)
  • 45 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Casita Signature, Room, 2 Queen Beds, Non Smoking, Canal View

Premium bedding, Select Comfort beds, in-room safe, desk

Casita Signature, Room, 2 Queen Beds, Non Smoking, Canal View

9.2 out of 10
Wonderful
(7 reviews)
  • 45 sq m
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View | Exterior

Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

  • 85 sq m
  • 1 bedroom
  • Canal view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Beach Area Casita, Room, 1 King Bed, Canal View

Beach Area Casita, Room, 1 King Bed, Canal View | Premium bedding, Select Comfort beds, in-room safe, desk

Beach Area Casita, Room, 1 King Bed, Canal View

  • 43 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Beach Area Casita, Room, 2 Queen Beds, Canal View

Beach Area Casita, Room, 2 Queen Beds, Canal View | Premium bedding, Select Comfort beds, in-room safe, desk

Beach Area Casita, Room, 2 Queen Beds, Canal View

  • 47 sq m
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Beach Area Casita, Suite, 1 King Bed with Sofa bed, Canal View

Premium bedding, Select Comfort beds, in-room safe, desk

Beach Area Casita, Suite, 1 King Bed with Sofa bed, Canal View

  • 103 sq m
  • 1 bedroom
  • Canal view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Private Pool, Canal View (Bambu)

Premium bedding, Select Comfort beds, in-room safe, desk

Suite, 1 King Bed, Private Pool, Canal View (Bambu)

  • 172 sq m
  • 1 bedroom
  • Canal view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Private Pool (Coral)

Suite, 1 King Bed, Private Pool (Coral) | Living area | LED TV, pay films

Suite, 1 King Bed, Private Pool (Coral)

  • 139 sq m
  • 1 bedroom
  • Canal view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Private Pool, Canal View (La Tortuga)

Suite, 1 King Bed, Private Pool, Canal View (La Tortuga) | Premium bedding, Select Comfort beds, in-room safe, desk

Suite, 1 King Bed, Private Pool, Canal View (La Tortuga)

  • 198 sq m
  • 1 bedroom
  • Canal view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, Multiple Beds, Private Pool, Ocean View (El Camaleon)

Presidential Suite, Multiple Beds, Private Pool, Ocean View (El Camaleon) | View from room

Presidential Suite, Multiple Beds, Private Pool, Ocean View (El Camaleon)

  • 205 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Non Smoking, Resort View

Premium bedding, Select Comfort beds, in-room safe, desk

Fairmont, Room, 1 King Bed, Non Smoking, Resort View

8.0 out of 10
Very good
(2 reviews)
  • 41 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

Premium bedding, Select Comfort beds, in-room safe, desk

Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

  • 41 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Casita, Suite, 1 King Bed, Non Smoking, Beachfront

  • 89 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 King Bed, Non Smoking, Beachfront

  • 100 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Casita, Signature Suite, 2 Queen Beds, Non Smoking, Canal View

Premium bedding, Select Comfort beds, in-room safe, desk

Casita, Signature Suite, 2 Queen Beds, Non Smoking, Canal View

10.0 out of 10
Exceptional
(1 review)
  • 85 sq m
  • Canal view
  • Sleeps 5
  • 2 Queen Beds

Family Room, Connecting Rooms (Garden)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Family Room, Connecting Rooms (Lagoon)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Similar properties

5 outdoor pools, pool umbrellas, pool loungers

Fairmont Mayakoba

  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
4.6 out of 5, Wonderful, 1,000 reviews
The price is CHF 335
includes taxes & fees
6 Oct - 7 Oct
Fairmont Mayakoba

About this property

Fairmont Mayakoba Riviera Maya - All Inclusive

All-inclusive property with 8 restaurants and 5 outdoor pools
Spend the day relaxing at the beach, practising your swing on Fairmont Mayakoba Riviera Maya - All Inclusive's golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Fairmont Mayakoba Riviera Maya - All Inclusive offers 401 accommodations with laptop-compatible safes and free newspapers. Rooms open to furnished balconies. Select Comfort beds feature premium bedding. LED televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower, designer toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and complimentary bicycles. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 20 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Fairmont Mayakoba Riviera Maya - All Inclusive. During your stay, you're just a quick walk from El Camaleón Mayakoba Golf Course. Features include free WiFi in public areas and free self-parking, plus 5 outdoor pools. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy Mexican cuisine with garden views at La Laguna, one of the property's 8 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Splash around at the waterslide or swim in the 5 outdoor pools
  • Indulge with manicures and pedicures, body wraps or hydrotherapy at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a golf course, 2 outdoor tennis courts and a 24-hour gym
  • Steps from El Camaleón Mayakoba Golf Course and 11 minutes by car from Maroma Beach
  • Airport and local-area shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Fairmont Mayakoba Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Fairmont Mayakoba Riviera Maya - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 5 outdoor swimming pools and enjoy a treatment at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a children's pool, outdoor tennis courts and a 24-hour fitness centre. You'll have access to the outdoor pool at a partner property. Free self parking is available.

This 5-star Playa del Carmen property is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:30 AM.
La Laguna – Overlooking the garden, this restaurant specialises in Mexican cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Tauro Steakhouse – Overlooking the garden, this steakhouse specialises in Fusion cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Gaia at Maykana – This beach seafood restaurant specialises in seafood and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Hix Bar & Lobby Lounge – This sushi bar specialises in sushi and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Cielo at Maykana – This rooftop bar is located on the beach. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals and snacks included

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 41 for adults and USD 35 for children
  • 2 beach bars
  • 3 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cielo at Maykana
  • Gaia at Maykana
  • Hix Bar & Lobby Lounge
  • La Laguna
  • Tauro Steakhouse

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 24-hour gym
  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Hiking/biking trails
  • Kayaking
  • Library
  • Optional golf privileges
  • Outdoor pool (guest access)
  • Pilates classes
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Racquetball/squash
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Spelunking
  • Steam room
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (27,710 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • Ballroom
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 55.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.00 per person, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Housekeeping
  • In-room bottled water
  • Pool access
  • Sporting facilities or equipment
  • Valet parking

We've listed all charges provided to us by the property.

The daily resort fee is charged to guests age 18 and older.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 41 for adults and from USD 35 for children
  • Airport shuttle fee: USD 256.00 per vehicle (return, maximum occupancy 2)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 55.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Fairmont Mayakoba Riviera Maya - All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Mayakoba Riviera Maya All Inclusive Playa del Carmen
Fairmont Mayakoba Riviera Maya All Inclusive Playa del Carmen
Fairmont Mayakoba Riviera Maya - All Inclusive Playa del Carmen
Fairmont Mayakoba Riviera Maya All Inclusive

Fairmont Mayakoba Riviera Maya - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 569 out of 706 reviews
Rating 8 - Good. 96 out of 706 reviews
Rating 6 - Okay. 26 out of 706 reviews
Rating 4 - Poor. 11 out of 706 reviews
Rating 2 - Terrible. 4 out of 706 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Simardeep

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Best service and kids club!
Stayed 4 nights in May 2025

10/10 Excellent

Irene

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

8/10 Good

Juan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families!
Stayed 5 nights in Jun 2025

10/10 Excellent

Wenguang

Stayed 1 night in Jun 2025

10/10 Excellent

Lila

Travelled with family
Liked: Cleanliness, property conditions & facilities
The resort is beautiful and clean. The rooms are spacious. The staff is amazing and does everything they can for each person. Food is very good and overall a good value. We went during off season so not much to do in the evenings beyond dinners (for teenagers) but besides that, we would go again!
Stayed 4 nights in Jun 2025

10/10 Excellent

CHARLES

Stayed 3 nights in Jun 2025

10/10 Excellent

Francisco, Bonita

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Service was excellent,the all included option is well worth it, restaurants were all very good, great for kids, Spa was Out of this world.
Stayed 6 nights in Jun 2025

10/10 Excellent

Kyle Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Teresa

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this all inclusive resort due to the beautiful and relaxing atmosphere. The staff were definitely on top of everything. We enjoyed the wonderful and delicious room service. The restaurant choices were great. Tauro the steak restaurant was pur favorite. I loved that the resort was not over crowded or loud. This was a very relaxing and enjoyable spot. Fernando and Jeronimo were amazing bartenders at the swim up bar. We will definitely be back.
Stayed 5 nights in Jun 2025

10/10 Excellent

Braeden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here and it did not disappoint. An unreal experience from arrival to departure, they really did not miss much if anything at all.
Stayed 10 nights in May 2025

10/10 Excellent

William, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely AMAZING property!
Stayed 5 nights in May 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! The staff were super friendly. Taro and Gaia were our favorite restaurants. Hix bar had good sushi too. We would come back to this resort again.
Stayed 7 nights in May 2025

10/10 Excellent

Pipasu Harish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fairmont Mayakoba is a stunning resort that provides an exceptional all-inclusive experience. From the food and drinks to the service, our stay was remarkable, and we would definitely revisit!
Stayed 4 nights in May 2025

10/10 Excellent

Cathryn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach front casitas are convenient, comfortable and very clean. The butler service makes getting around the property and making reservations very easy. The spa is quiet and relaxing. All of the staff are friendly and professional. We will return!
Stayed 5 nights in Apr 2025

10/10 Excellent

Karolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property, wonderful staff, amazing food! Expensive but worth it.
Stayed 2 nights in Apr 2025

10/10 Excellent

LAUREN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is spectacular - definitely splurge for the all inclusive bc the prices a la cart are very expensive. Still need to apply tip on top of the all inclusive at each meal. Rooms are very comfortable - resort staff was wonderful
Stayed 5 nights in Apr 2025

10/10 Excellent

Yelena, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

6/10 Okay

Bradley

Travelled with partner
This resort is boring and they attempted to put us in a bad room with no view claiming it was an upgrade. We were all inclusive but it isn’t all inclusive which isn’t discussed enough before booking. The pool was dirty. The breakfast buffet for all inclusive was closed. Having to take golf cart trams everywhere is very inconvenient and annoying. They’re full or not going in the direction you need to go. All in all, 6/10. Didn’t hate it but wouldn’t be back.
Stayed 3 nights in Mar 2025

10/10 Excellent

janine

Travelled with family
Liked: Amenities
It was beautiful and the staff were great!
Stayed 5 nights in Mar 2025

10/10 Excellent

Carrie Ann Krell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

vishal

Travelled with family
Disliked: Staff & service
Overall pretty good experience, relaxing. Not as many activities for the kids and even though it was all inclusive, many of the kids stuff was extra. The vegetarian options were okay compared to how they described it online. There is no great app that they have like other places that tell you where things are, etc. They use OpenTable for restaurants, random website for other things. I was told that golf includes a sleeve of balls by concierge but that was not the case and we went to a few of the water aerobic classes and no instructor would show up. When asked they said they were away on vacation but did not communicate that to the guests. Lastly, for being a 5 star resort, I did not get the sense that the staff know you - always re-asking dietary restrictions, name, room number, etc.
Stayed 5 nights in Mar 2025

10/10 Excellent

KRISTIN, Washington

Stayed 7 nights in Mar 2025

10/10 Excellent

Rowland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay with Excellent food and views
Stayed 7 nights in Feb 2025