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JOIA Paraíso by Iberostar - Adults Only - All Inclusive

5.0 star property
VIP Access

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Photo gallery for JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Panoramic Suite, Oceanfront (Butler Suite) | Beach/ocean view
20 restaurants, breakfast, lunch, dinner served; Italian cuisine
Garden
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • All-inclusive
  • Bar
  • Parking included
  • Room service

Explore the area

View in a map
Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710
  • Playa Paraiso Golf Course
    ‪16 min walk‬
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪4 min drive‬
  • Maroma Beach
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite

9.0 out of 10
Wonderful
(21 reviews)
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite)

Suite, Oceanfront (Butler Suite) | Terrace/patio

Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(16 reviews)
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Pool View

Suite, Pool View | Balcony

Suite, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Corner, Butler Suite)

Suite, Oceanfront (Corner, Butler Suite) | Balcony

Suite, Oceanfront (Corner, Butler Suite)

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Romantic Villa, Private Pool (Butler Service)

Romantic Villa, Private Pool (Butler Service) | View from room

Romantic Villa, Private Pool (Butler Service)

10.0 out of 10
Exceptional
(3 reviews)
  • 194 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Upper Floor)

Suite (Upper Floor) | Garden view

Suite (Upper Floor)

9.8 out of 10
Exceptional
(9 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Panoramic Suite, Oceanfront (Butler Suite)

Panoramic Suite, Oceanfront (Butler Suite) | Terrace/patio

Panoramic Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(6 reviews)
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite, Beach Access)

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite, Oceanfront (Butler Suite, Beach Access)

  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Frette Italian sheets, premium bedding, down duvets, free minibar

Last room available

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Suite, Pool Access

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite, Pool Access

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Promo)

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite (Promo)

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double Suite with Pool View

Frette Italian sheets, premium bedding, down duvets, free minibar

Double Suite with Pool View

  • 60 sq m
  • Sleeps 2

View all photos for Double Suite with Ocean View

Frette Italian sheets, premium bedding, down duvets, free minibar

Double Suite with Ocean View

  • 60 sq m
  • Ocean view
  • Sleeps 2

Suite with Sea View

  • Sea view
  • Sleeps 2

Suite with Pool View

  • Sleeps 2

View all photos for Suite

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite

  • 60 sq m
  • Sleeps 2

View all photos for Suite Superior with Ocean View

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite Superior with Ocean View

  • 60 sq m
  • Ocean view
  • Sleeps 2

View all photos for Suite Superior with Ocean View

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite Superior with Ocean View

  • 66 sq m
  • Ocean view
  • Sleeps 2

View all photos for Double Suite

Frette Italian sheets, premium bedding, down duvets, free minibar

Double Suite

  • 60 sq m
  • Sleeps 2

View all photos for Villa with Pool View

Frette Italian sheets, premium bedding, down duvets, free minibar

Villa with Pool View

  • 194 sq m
  • Sleeps 3

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About this property

JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Adults-only beachfront resort with 2 outdoor pools
Spend the day relaxing at the beach, practising your swing on JOIA Paraíso by Iberostar - Adults Only - All Inclusive's golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 20 restaurants.
JOIA Paraíso by Iberostar - Adults Only - All Inclusive offers 310 air-conditioned accommodations with iPod docking stations and DVD players. Beds feature Frette Italian sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Coffee/tea makers and free minibar items are provided. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and complimentary toiletries.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club. 2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Sensations has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at JOIA Paraíso by Iberostar - Adults Only - All Inclusive. During your stay, you'll be within walking distance of Playa Paraiso Golf Course. Free breakfast, free WiFi in public areas and free valet parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Italian cuisine at Venecia, one of the property's 20 restaurants and 6 bars/lounges
  • Take a swim in the indoor and 2 outdoor pools
  • Indulge with mud baths, deep-tissue massages or body scrubs at Spa Sensations
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a golf course, tennis courts and a gym
  • 1.3 mi (2.2 km) from Playa Paraiso Golf Course and 4.2 mi (6.8 km) from Maroma Beach
JOIA Paraíso by Iberostar - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Summer fun is a breeze at JOIA Paraíso by Iberostar - Adults Only - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is available daily. There are 20 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive resort also offers a health club, a steam room and a garden. Free self parking and valet parking are available.

This 5-star Playa del Carmen resort is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Venecia – This restaurant specialises in Italian cuisine and only serves dinner.
Haiku – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Bella Vista – This buffet restaurant serves breakfast and dinner. Open daily.
Tonis Surf and Turf – This restaurant specialises in international cuisine and only serves dinner. Open daily.
La Brisa – This restaurant specialises in Mexican cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Access to on-site golf course
Use of golf cart

Lessons/classes/games

Aerobics
Pilates

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 20 restaurants
  • 6 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bella Vista
  • Haiku
  • La Brisa
  • Tonis Surf and Turf
  • Venecia

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • 25 slot machines
  • 4 gaming tables
  • Beach yoga
  • Bicycle tours
  • Billiards/pool table
  • Casino
  • Evening entertainment
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Health club
  • Indoor pool
  • Kayaking
  • Library
  • Nightclub
  • Optional golf privileges
  • Parasailing
  • Pilates classes
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping centre
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis
  • Tennis lessons
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre (37,835 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (110 centimetre high)

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso Playa del Carmen
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive All-inclusive property
All-inclusive property Iberostar Grand Paraiso All Inclusive
Iberostar Grand Hotel Paraiso All Inclusive
Iberostar Paraiso Inclusive

JOIA Paraíso by Iberostar - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 781 out of 1012 reviews
Rating 8 - Good. 144 out of 1012 reviews
Rating 6 - Okay. 55 out of 1012 reviews
Rating 4 - Poor. 18 out of 1012 reviews
Rating 2 - Terrible. 14 out of 1012 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Luxary decore with a great taste. Unique. Food is excellent and staff is great. We had 11 vacations there for a reason.( we are not time share members:)
Stayed 6 nights in May 2025

10/10 Excellent

Adhirajan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best all inclusive for our honeymoon.
Stayed 4 nights in May 2025

10/10 Excellent

Leila, Anaheim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was so friendly and helpful. Our beachfront room was wonderful and we enjoyed all the dining options.
Stayed 8 nights in May 2025

10/10 Excellent

Desiree

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our first time in mexico and staying at this resort was the best choice my husband and I made. I want to give a shoutout to the workers Benito, Tanya, and Rubin. If it wasn't for them we wouldn't have got nearly as much done as we did. The food choices were delicious and the entertainment provided was amazing. They had a different show every night. A special shoutout to Francisco, he made the best crepes
Stayed 5 nights in May 2025

10/10 Excellent

Oksana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel! we are so piky but these hotel met all out expectation!
Stayed 8 nights in May 2025

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 5 nights in May 2025

4/10 Poor

joseph

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The good…Property was nice and clean. Buildings were decently maintained. Plenty of places to relax at the beach and the pools. The bad…Service in the VIP area was non existent. Service in butler rooms was sparse. Their goal is to sell you a timeshare that i
Stayed 4 nights in May 2025

10/10 Excellent

Max

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very excellent vacation
Stayed 6 nights in May 2025

10/10 Excellent

Lynnette Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing, property was clean and just enough for us
Stayed 6 nights in May 2025

10/10 Excellent

Christopher Ernest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been to a handful of all inclusive resorts and this was one of our top stays. Super nice staff, good drink selections, beautiful property and if you have a chance to stay in a villa go for it.
Stayed 4 nights in Apr 2025

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Elizabeth at towel service, Ruben the butler and "V" one of the Star hosts really stood out.
Stayed 9 nights in Apr 2025

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Ralph De Palma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they forgot my upgrade but it was very nice hotel
Stayed 4 nights in Apr 2025

10/10 Excellent

Rafael, Menifee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was an excellent getaway. From the service, accommodations to the friendliness of staff. The buffet was the best place to eat with lots of different varieties to eat every day.
Stayed 7 nights in Apr 2025

10/10 Excellent

Jeffrey LeeAnne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
JOIA Paraiso was just what we needed. Relaxing, quiet, clean and beautiful. We had an ocean front 2nd floor room with the butler service. Marianna and Gustavo were amazing. The made sure we had everything we needed. Spa service was outstanding. We will be back!
Stayed 4 nights in Apr 2025

8/10 Good

Ruaa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked our stay here. The pools, the property, and our rooms were clean. The staff are very friendly and nice. Two things that we were not thrilled about the drinking water and the dining options. They do not offer closed secure water bottles to drink, rather they recycle their own water and put it in glass bottles. That was the only option for drinking water (which tasted like tap water). We were there for our baby moon and I didn’t feel safe drinking the water at the property so we ended up going to a supermarket (30 minutes away) to get bottled water. The other thing we were not very happy about was the food option. The Mexican restaurant was closed for renovations for our whole stay. The Japanese and the steak house were good. However, the Italian was below average. The only option for breakfast and lunch was the buffet or room service.
Stayed 3 nights in Apr 2025

8/10 Good

Ismail, Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing! If you can, shooting for the villa with the private pool! I can speak highly enough about the staff, especially the butler service! I liked having fun service, but the orders were never right. Not even once. I'm glad it wasn't an extra charge though, or I would have been upset. The food overall was pretty much bland everywhere we went, but the hibachi was good. The amenities, the service and the entertainment staff, though, I can't rave enough about! I wish I could have stayed longer. 5 nights was not enough... it's so big, there's too much!
Stayed 5 nights in Mar 2025

8/10 Good

Linda, frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, a few changes from our visit last year. buffet food is better, no more reservations for speciality restaurants except Japanese, some of the shows were in front of the lobby instead of the lobby garden area and they were better. For those interested there is a ramp to the beach that ends in a round wooden platform where a wheelchair can sit and there are chaise seating there as well. As always no towel cards. The butler's are very nice and attentive, without being overbearing, and get anything you request. All public areas are very clean as are all rest rooms. There is no plastic used at all and water is brought in refillable glass bottles, as are all toiletry items. A. nice addition is the star cafe coffee shop in the lobby for specialty or regular coffees and a snack. All in all a nice place to stay.
Stayed 7 nights in Apr 2025

10/10 Excellent

Dave

Travelled with family, Travelled with group
Liked: Amenities
Everything was excellent. Ricardo who is the Bell captain. Is incredible, along with the others that work with him. The only thing I’ve noticed in the last few years of going there is the house wine is not nearly as good and others have noticed as well.
Stayed 7 nights in Mar 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the nicest resort (in the Cancun area) that we've ever stayed in! We've been to 7 others (in Cancun) and this was beyond our expectations. First off, the hotel is absolutely beautiful. The artwork is Renaissance era, which I happen to love and the floors shine like glass. Our room and restroom were very spacious. The beach is the cleanest beach we've ever seen. They constantly pick up the seaweed throughout the day. The beach has a small rocky area that is unswimmable but to the left of the resort is a nice sized sandy beach. We always had a chair on the beach without having to "reserve" it early in the morning
Stayed 4 nights in Mar 2025

10/10 Excellent

Nicole

Stayed 4 nights in Mar 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2025