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Occidental at Xcaret Destination - All Inclusive

4.0 star property
VIP Access

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7 outdoor pools, pool umbrellas, pool loungers
Private beach, white sand, beach towels, beach massages

Reviews

8.2 out of 10
Very good

Popular amenities

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Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Xplor Theme Park
    ‪4 min drive‬
  • Ferry to Cozumel
    ‪6 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(26 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(40 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

Premium bedding, down duvets, free minibar, in-room safe

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

View from room

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

7.8 out of 10
Good
(7 reviews)
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

Premium bedding, down duvets, free minibar, in-room safe

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

Premium bedding, down duvets, free minibar, in-room safe

Royal Suite (Level)

8.4 out of 10
Very good
(16 reviews)
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

Premium bedding, down duvets, free minibar, in-room safe

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

Premium bedding, down duvets, free minibar, in-room safe

Junior Studio Suite

7.6 out of 10
Good
(37 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room

8.0 out of 10
Very good
(358 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room (Concierge)

7.8 out of 10
Good
(56 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Occidental at Xcaret Destination - All Inclusive

On private beach with 7 outdoor pools, near Xcaret Eco Theme Park
At Occidental at Xcaret Destination - All Inclusive, spend the day on the private white sand beach where you can enjoy snorkelling. Then return for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
The free breakfast at Occidental at Xcaret Destination - All Inclusive gets good marks from our customers. During your stay, you'll be within walking distance of Xcaret Eco Theme Park. Features include free WiFi in public areas and free self-parking, plus 7 outdoor pools.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy seafood at El Pescador, one of the property's 11 restaurants and 11 bars/lounges
  • Take a swim in the 7 outdoor pools
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a private beach, 2 outdoor tennis courts and a gym
  • Guests like the breakfast and bar
  • Just a 4-minute drive from Xplor Theme Park and a few minutes from Xcaret Eco Theme Park
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities such as a complimentary children's club and outdoor tennis courts.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna, a fitness centre and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
El Pescador – This theme restaurant specialises in seafood and only serves dinner. Reservations are required.
Steak House – This steakhouse only serves dinner. Reservations are required. Open daily.
Los Olivos – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
La Hacienda – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
D Oriental – This theme restaurant specialises in sushi and only serves dinner. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis racquets
Children's club

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.99 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 2256 out of 4464 reviews
Rating 8 - Good. 1031 out of 4464 reviews
Rating 6 - Okay. 627 out of 4464 reviews
Rating 4 - Poor. 300 out of 4464 reviews
Rating 2 - Terrible. 250 out of 4464 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lorena

Stayed 3 nights in Mar 2025

8/10 Good

May

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2025

6/10 Okay

Sheryl

Travelled with family
Liked: Staff & service, property conditions & facilities
Our room smells old, old toilet seat, stains in our pillowcases and blankets. Our floor was very dirty, our feet got dirty right away. I called housekeeping, they came and clean right away. Room & etc look very old, sink and mirror old & dirty. Not worth the money. The only good here is the food.
Stayed 3 nights in Apr 2025

8/10 Good

Parya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed out stay here, the pools, areas of the hotel and our room were great. The food was okay. The restaurant foods were not great but the main buffet was good. We enjoyed daily morning omlette stations. Our only complain is that we expected the beach access area to be bigger. It was a private beach so it was closed & you weren’t able to walk around the beach.
Stayed 5 nights in Mar 2025

8/10 Good

Damla

Liked: Cleanliness
A
Stayed 6 nights in Mar 2025

8/10 Good

Alexis

Stayed 4 nights in Mar 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sales push from staffers was at times overwhelming
Stayed 3 nights in Mar 2025

10/10 Excellent

tam

Stayed 5 nights in Mar 2025

2/10 Terrible

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at Occidental Xcaret, and the check-in process was a mess. It took us over an hour to check in, despite there being very few people in line. The staff member seemed disorganized, leaving and returning multiple times without explanation. Additionally, despite booking through Expedia, we weren’t offered any room upgrades, which was disappointing. Overall, a frustrating start to our stay. Now, let's talk about the food—honestly, it was awful. The dishes were bland, lacked flavor, and were just downright disgusting at times. It was incredibly disappointing, especially considering this is a resort where you expect better quality meals. To make matters worse, the dinner restaurants that required reservations were a complete joke. The reservations system was chaotic, and the actual dining experience didn’t even come close to justifying the wait. The food quality was no better at these places either. Given the high expectations I had for this property, I left feeling frustrated and disappointed. I hope the hotel management addresses these issues to improve the experience for future guests.
Stayed 5 nights in Mar 2025

10/10 Excellent

Ruby

Stayed 2 nights in Apr 2025

10/10 Excellent

milan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful resort with plenty of everything. Well designed with pathways and trails around the property give you a feeling of a jungle experience along with the wildlife that lives in and around the reaort. Plenty of restaurants to chose from and there is nightly entertainment.
Stayed 7 nights in Feb 2025

10/10 Excellent

Angelic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here and we loved it so much. The staff is so helpful and kind, the environment feels peaceful and authentic to the culture. We loved how close it was to access the Xcaret parks as well and the variety of food options there was each Day.
Stayed 5 nights in Mar 2025

10/10 Excellent

Francisco Javier

Stayed 3 nights in Mar 2025

6/10 Okay

Bobbi, Sparks

Travelled with family
Disliked: Amenities
The food was horrible.
Stayed 7 nights in Mar 2025

10/10 Excellent

Ebelin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
i’d come back so many things to do
Stayed 6 nights in Mar 2025

8/10 Good

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family oriented place
Stayed 7 nights in Mar 2025

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy the stay at this location. Family safe and every accommodative.
Stayed 1 night in Apr 2025

10/10 Excellent

Maya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I’m coming back!!!
Stayed 2 nights in Mar 2025

2/10 Terrible

Ivan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Restaurants require pants and closed shoes, they require reservations most of them. Has 3 buffets, serving american food. Pools were dirty and no maintenance personnel cleaning them. Every time you walk out of your room, theres personnel trying to get you to buy their memerbership (time share). It became annoying after the first 3 times. The small beqch area is about the only good thing about this place.
Stayed 3 nights in Mar 2025

8/10 Good

Juan E

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Es excelente para vacacionar y estar en contacto con la naturaleza. Deben de presentarse más atención a la limpieza de la habitación, la calidad de las toallas y las habitaciones estén reparadas de todo lo que esté dañado o no funcione correctamente
Stayed 4 nights in Mar 2025

8/10 Good

Rosalba

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The checkin was too long
Stayed 3 nights in Mar 2025

10/10 Excellent

Susan Irene Frances, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
The resort is very wonderful with the Jungle and wildlife very welcoming. The resort is huge alot of walking not enough cart stops.Smoking was designated but but wasnt a problem. Food not catered as much for Canadian cusine but alot of mexican but was Plentiful.
Stayed 10 nights in Mar 2025

10/10 Excellent

Alyssa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the accessibility in this hotel. It was easy to get places and had very friendly staff.
Stayed 5 nights in Mar 2025

8/10 Good

Pedro J Cabrera

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, the room service was not great, barely any options to choose from if you order before 11pm.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is absolutely beautiful. The staff was very pleasant. The food was delicious and the views were gorgeous.
Stayed 4 nights in Mar 2025