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Occidental at Xcaret Destination - All Inclusive

4.0 star property
VIP Access

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Photo gallery for Occidental at Xcaret Destination - All Inclusive

Aerial view
Premium bedding, down duvets, free minibar, in-room safe
Body treatments, aromatherapy, hot stone massages, deep-tissue massages
Private beach, white sand, beach towels, beach massages
Rafting

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive

Explore the area

Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Xplor Theme Park
    ‪4 min drive‬
  • Ferry to Cozumel
    ‪6 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

Premium bedding, down duvets, free minibar, in-room safe

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

View from room

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

Shower, free toiletries, hair dryer, towels

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

Premium bedding, down duvets, free minibar, in-room safe

Royal Suite (Level)

  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

Premium bedding, down duvets, free minibar, in-room safe

Luxury Room (Royal Level)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

Premium bedding, down duvets, free minibar, in-room safe

Junior Studio Suite

  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room

  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room (Concierge)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Occidental at Xcaret Destination - All Inclusive

On private beach with 7 outdoor pools, near Xcaret Eco Theme Park
At Occidental at Xcaret Destination - All Inclusive, spend the day on the private white sand beach where you can enjoy snorkelling. Then return for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
The free breakfast at Occidental at Xcaret Destination - All Inclusive gets good marks from our customers. During your stay, you'll be within walking distance of Xcaret Eco Theme Park. Features include free WiFi in public areas and free self-parking, plus 7 outdoor pools.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy seafood at El Pescador, one of the property's 11 restaurants and 11 bars/lounges
  • Take a swim in the 7 outdoor pools
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a private beach, 2 outdoor tennis courts and a gym
  • Guests like the bar and breakfast
  • Just a 4-minute drive from Xplor Theme Park and a few minutes from Xcaret Eco Theme Park
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities such as a complimentary children's club and outdoor tennis courts.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna, a fitness centre and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
El Pescador – This theme restaurant specialises in seafood and only serves dinner. Reservations are required.
Steak House – This steakhouse only serves dinner. Reservations are required. Open daily.
Los Olivos – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
La Hacienda – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
D Oriental – This theme restaurant specialises in sushi and only serves dinner. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis racquets
Children's club

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.96 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 2186 out of 4330 reviews
Rating 8 - Good. 1000 out of 4330 reviews
Rating 6 - Okay. 609 out of 4330 reviews
Rating 4 - Poor. 292 out of 4330 reviews
Rating 2 - Terrible. 243 out of 4330 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Adriana Palacios

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LGBTQ friendly for our group of fifteen!
Stayed 4 nights in Mar 2025

10/10 Excellent

Julier

Stayed 3 nights in Mar 2025

4/10 Poor

carmen, Detroit

Stayed 3 nights in Feb 2025

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful setting. Lots of seating at beach and around pool. Room was quiet and had privacy.
Stayed 3 nights in Mar 2025

10/10 Excellent

Stephanie L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food about a 3 🌟 could use a pick me up for sure. Other then that we had an amazing time!
Stayed 6 nights in Mar 2025

6/10 Okay

Erica

Liked: Cleanliness
Stayed 7 nights in Mar 2025

8/10 Good

Sunil Kumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice kids friendly resort
Stayed 5 nights in Mar 2025

10/10 Excellent

julio, sinking spring

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is amazing. Truly unique experience. We unfortunately did need to move into a different room after the first night due to a plumbing issue, but that did not take away from the experience.
Stayed 4 nights in Mar 2025

6/10 Okay

erika

Travelled with family and small children
The only great thing about the property is it’s proximity to Xcaret Park. The rooms were moldy and musty. There was black mold in the restroom. The shower head was broken and could only be used in one position. The food was average at best. Definitely not worth the price.
Stayed 2 nights in Mar 2025

10/10 Excellent

Tyler James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2025

6/10 Okay

Jonathan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2025

4/10 Poor

Kai

Disliked: Property conditions & facilities
All the staff try to sell you their vacation club every single time you say hi to them, it’s annoying
Stayed 5 nights in Mar 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time was had by all us. Nothing bad to say
Stayed 7 nights in Mar 2025

10/10 Excellent

Carian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family hotel
Stayed 5 nights in Feb 2025

10/10 Excellent

Martin Enzo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location by the ocean in the middle of the jungle with so many wild life. It was spectacular as this property has some Mayan Ruins. Loved it.
Stayed 6 nights in Mar 2025

10/10 Excellent

Cesar

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just found out that I was supposed to stay in the VIP section which it never happened. I requested it when I check in at reception and they told me that the VIP section was full!!
Stayed 5 nights in Mar 2025

10/10 Excellent

Yuliya

Stayed 7 nights in Feb 2025

8/10 Good

Gillie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful resort

The resort is beautiful and you have access to the beach. Walking distance to Xcaret. The buffet food was bad, not many options and the food did not look fresh. The other problem that we had was the water pressure in the shower was horrible. In multiple occasions, while taking a shower the water was gone completely. It was reported but it was never fixed. The resort is HUGE, you need to use their trolly to move around the resort.
Stayed 3 nights in Mar 2025

10/10 Excellent

Christal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Filemon Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had a really great experience with my vacations in the hotel, you can see some damage for the years specially in the rooms, but the facilities are fantastic
Stayed 5 nights in Mar 2025

10/10 Excellent

Philippe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great, very enjoyable, great food, nice staff. Would consider a return!
Stayed 7 nights in Mar 2025

6/10 Okay

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Claire Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this resort! The animals especially the monkeys, were amazing. Staff was great and the adults only pool with the fish was a highlight. Buffets were just ok but the other restaurants were very good, particularly the oriental. We all agreed we could return!
Stayed 7 nights in Mar 2025

8/10 Good

Alicia

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Very peaceful a great connection with nature
Stayed 4 nights in Mar 2025