Palmaïa-The House of AïA: All Inclusive Wellness Resort

VIP Access

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Where to?

Dates

June 2025

July 2025

6 outdoor pools, open 8:00 AM to 8:00 PM, free pool cabanas

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar
Parking included

Explore the area

Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

Quinta Avenida
‪8 min drive‬
Playa del Carmen Maritime Terminal
‪8 min drive‬
Xcaret Eco Theme Park
‪13 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Family King Suite Ocean View

50 sq m
Sea view
Sleeps 4
1 King Bed and 1 Large Single Bunk Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Family Master Suite

66 sq m
Sleeps 4
1 King Bed and 1 Single Bunk Bed

King Suite Ocean View

Exceptional

50 sq m
Sea view
Sleeps 2
1 King Bed

Queen Suite Ocean View

Exceptional

50 sq m
Sea view
Sleeps 3
2 Queen Beds

King Suite with Bathtub Ocean view

Exceptional

50 sq m
Sea view
Sleeps 2
1 King Bed

King Suite with Bathtub

Exceptional

50 sq m
Sleeps 2
1 King Bed

Family King Suite

Exceptional

50 sq m
Sleeps 4
1 King Bed and 1 Large Single Bunk Bed

Queen Suite

Exceptional

50 sq m
Sleeps 3
2 Queen Beds

Family Master Suite Ocean View

Exceptional

66 sq m
Sea view
Sleeps 4
1 King Bed and 1 Single Bunk Bed

King Suite

Exceptional

50 sq m
Sleeps 2
1 King Bed

Quadruple Suite Master

Sleeps 2
1 Double Bunk Bed and 1 Queen Bed

Triple Suite Deluxe

Sleeps 3
2 Double Beds and 1 Single Sofa Bed

Quadruple Suite Deluxe

Sleeps 4
1 Double Bunk Bed and 1 Queen Bed

Double Suite Deluxe

Sleeps 2
1 Queen Bed

Double Suite Deluxe

Sleeps 2
1 Queen Bed

Triple Suite Deluxe with Ocean View

Ocean view
Sleeps 3
2 Double Beds and 1 Single Sofa Bed

Double Suite Deluxe with Ocean View

Ocean view
Sleeps 2
1 Queen Bed

Bathroom | Designer toiletries, hair dryer, bathrobes, slippers

Double Suite Deluxe with Ocean View

Ocean view
Sleeps 2
1 Queen Bed

Quadruple Suite Deluxe with Ocean View

Ocean view
Sleeps 4
1 Queen Bed and 1 Double Bunk Bed

Quadruple Suite Master with Ocean View

Ocean view
Sleeps 2
1 Queen Bed and 1 Double Bunk Bed

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About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Luxury resort on the beach, with 6 outdoor pools

Catch some rays at the beach or spend the day relaxing at Palmaïa-The House of AïA: All Inclusive Wellness Resort's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Housekeeping is available on request.

Palmaïa-The House of AïA: All Inclusive Wellness Resort offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A health club and complimentary bicycles are featured at the resort. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Our customers tell us that they can't get enough of the helpful staff at Palmaïa-The House of AïA: All Inclusive Wellness Resort. During your stay, you're just a quick walk from Playacar Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 6 outdoor pools.

Free WiFi
Free self-parking
Enjoy Mediterranean cuisine with ocean views at MAR DE OLIVO, one of the property's 4 restaurants and 3 bars/lounges
Take a swim in the 6 outdoor pools
Treat yourself to facials, deep-tissue massages or body treatments at the spa
Services include a children's club, dry cleaning/laundry and a concierge
On-site recreation includes a gym, complimentary bicycles and yoga classes
Guests have great things to say about the helpful staff and the overall condition of the property
Just a 3-minute drive from Piste Cyclable sur Paseo Xaman-Ha and 7 minutes from Xaman Ha Aviary

Palmaïa-The House of AïA: All Inclusive Wellness Resort is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. At Palmaïa-The House of AïA: All Inclusive Wellness Resort, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 3 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool and a health club. Limited free parking is available on a first-come, first-served basis.

This 5-star Playa del Carmen resort is smoke free.

MAR DE OLIVO – Overlooking the ocean, this fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner.

LEK – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Open daily.

UME – This fine-dining restaurant specialises in Asian cuisine and only serves dinner. Open daily.

SU CASA – This beachfront restaurant specialises in vegan cuisine and serves breakfast, brunch and dinner. Open daily.

Eolo Beach Club – This bar is located on the beach. Open daily.

24-hour room service is available.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included

24-hour room service

In-room minibar (all beverages included)

Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities

On-site live performances

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Limited on-site parking

Food and drink

2 swim-up bars
3 bars/lounges
4 restaurants
A beach bar
A coffee shop/cafe
Snack bar/deli

Restaurants on site

Eolo Beach Club
LEK
MAR DE OLIVO
SU CASA
UME

Things to do

24-hour gym
6 outdoor pools
Beach yoga
Children's pool
Designer stores
Free beach club
Free bicycle rentals
Free children's club
Full-service spa
Paddleboard

Family friendly

6 outdoor pools
Art supplies
Baby bath
Children's pool
Free children's club
In-room babysitting
Snack bar/deli
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Hair salon
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Free pool cabanas
On the beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Smooth flooring in room
Wheelchair accessible (may have limitations)

4 floors
7 buildings
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Built in 2019
Locally-owned and organised tours and activities
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Pillow menu
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

50-inch smart TV with digital channels

Food and drink

24-hour room service
Electric kettle
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free international calls
Free local calls
Iron/ironing board
Laptop-compatible safe
Phone
Separate sitting area
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Children under 4 years old are not permitted.

This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve high chair

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

Children under 4 years old are not permitted.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Sandos Palm All Inclusive

Palmaïa Riviera Maya All Inclusive All-inclusive property

Palmaïa Riviera Maya All Inclusive Playa del Carmen

All-inclusive property Palmaïa Riviera Maya - All Inclusive

Palmaïa Riviera Maya - All Inclusive Playa del Carmen

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Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

10/10 Excellent

Terri

28 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Feb 2025

10/10 Excellent

david

Travelled with family

27 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Relaxing

Stayed 4 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family

24 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely fabulous!

This is our fourth time staying at this hotel. It has become our yearly spot for refreshment, rejuvenation, stillness, and well-being. We have absolutely no complaints. The grounds are beautiful, the architect of life activities are fabulous. The rooms are spectacular and incredibly comfortable and fully stocked. The food is absolutely fabulous, including the environment of the restaurants. The service is impeccable and the beaches are well-maintained. Definitely appreciate the silence and that this truly is a resort, dedicated to well-being and cultivating wellness into our lives each year. We will be returning next year 100%.

Stayed 1 night in Mar 2025

10/10 Excellent

Maricel

18 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Feb 2025

10/10 Excellent

Elizabeth

17 Mar 2025

Liked: Amenities

Exceptional service from the minute I arrived at the reception, desk until the minute I left. I came here as a solo traveler over my birthday. This resort had been on my radar for a few years and I’m so glad I finally booked it - I have traveled the world and it’s such a unique and beautiful space. I have never been one to choose an all inclusive, but the reviews made me want to try it. And I hate to even use that term for a property of this caliber. The food and drinks are incredible. The property is serene and immaculate, and the beach is swimmable and gorgeous. Thanks to everyone. I’ll definitely be back!

Stayed 5 nights in Mar 2025

10/10 Excellent

Antigone

Travelled with group

16 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

High-attention to detail. Personal concierge to help coordinate your day. Special treats/desserts left in room to end your date. Friendly service.

Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group

16 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2025

10/10 Excellent

Rob, Reno

15 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful place, the focus really is on wellness. Amazing property how you are pretty much staying in a jungle with monkeys! and cenotes, and lots of places to contemplate the world in peace, but then come right out of it onto a wonderful beach. The rooms are a bit small but be sure to get one with an ocean view. It makes them seem bigger. The place is VERY safe! Went through 2 gates to get in and there's security 24/7 pretty much everywhere, including the beach. A word about the food: I'm allergic to gluten which they seemed to address and they also really focus on vegan items as well. But I found myself craving some protein by the second or third day because the printed menus are pretty limited. What I didn't find out until the 5th or 6th day was that you could order items off the menu like steak tacos which I devoured, chicken to make items non-vegan, and chips and guacamole, etc. So be sure to ask right away and they can usually accommodate you. One other drawback IMO, is that they play dance music? whatever you call it, pretty much day and night in every restaurant, bar, etc. It got kind of tiresome and occasionally was just too loud. But if a unique property and lots of focus on overall wellness is your thing, you will love this place! Will definitely be back some day.

Stayed 8 nights in Feb 2025

10/10 Excellent

Aram

13 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Feb 2025

10/10 Excellent

Craig

12 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent food and Service

I could write a book in all the wonderful things about this resort. I’ll keep it simple. Service is over the top excellent, everywhere. The room was fantastic; a variety of pillows and the mattress was great. We mostly ate at Su Casa and Charley’s taco truck. My husband is a huge carnivore and even he found things he could eat and enjoyed. I felt so good eating clean all week. Our margaritas were all made with quality tequila and fresh juices. The bear bar at night was so relaxing but also entertaining. DJ one night and Sax player the next. We ordered grass fed burgers in the room one night. Beach is gorgeous! I’d give them 10 stars if I could and we will return for sure. Keep your eyes open for the wildlife, iguanas, coatis and spider monkeys!!

Stayed 4 nights in Mar 2025

10/10 Excellent

Maria, Mountain View

Travelled with group

10 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a magical weekend. The amenities, the food, the staff, the setting. All wonderful for peace and rest

Stayed 4 nights in Mar 2025

10/10 Excellent

Naomi

9 Mar 2025

Stayed 7 nights in Mar 2025

10/10 Excellent

Catherine

Travelled with group

8 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A very nice vegan all inclusive resort. The vegan foods are better than I expected and there are enough non vegan meals or substitutions.

Stayed 3 nights in Feb 2025

10/10 Excellent

Anna, rancho palos verdes

Travelled with group

7 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The trip was amazing and I can’t wait to plan my next trip there

Stayed 3 nights in Feb 2025

10/10 Excellent

Kevin

5 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Feb 2025

10/10 Excellent

Charishma, Wilmington

3 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Feb 2025

10/10 Excellent

Sandy

26 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magical✨

This is my third time at Palmaïa in a year. Every single thing has been perfect every time. The classes, the food, the rooms, the energy at the resort and the entire staff has been absolutely incredible.

Stayed 5 nights in Feb 2025

10/10 Excellent

Kimberly

Travelled with family

23 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is an incredible place!

Stayed 5 nights in Feb 2025

10/10 Excellent

Gholam

21 Feb 2025

Stayed 5 nights in Feb 2025

10/10 Excellent

Nune

20 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Feb 2025

10/10 Excellent

melanie

18 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 9 nights in Feb 2025

8/10 Good

Dean

17 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Nice location, but not a great value

This was my second time here, and the same issues exist. For starters, there are A LOT of children and families. Which is fine, I suppose, but not what you would expect at a place that is a plant-based wellness resort. For me, it ruins the vibe. Second, the price value is not there, in my opinion. The restaurants are good, but not exceptional, and it's hard to justify the cost for restaurants I likely would visit if they were in my hometown. The staff is lovely, and the setting is beautiful. The resort is maintained and clean.

Stayed 3 nights in Feb 2025

10/10 Excellent

Palak

15 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful stay with beautiful staff!

Stayed 5 nights in Feb 2025

10/10 Excellent

Meghna

Travelled with group

14 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

An amazing piece of paradise. Outstanding service and food. We will most def be back

Stayed 3 nights in Jan 2025

10/10 Excellent

Swapnil

Travelled with family

11 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Absolutely love the experience and hospitality 10/10

Stayed 3 nights in Feb 2025

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Choose dates to view prices

Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

Reviews

Popular amenities

Explore the area

Room options

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Family King Suite Ocean View

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Family Master Suite

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King Suite Ocean View

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Queen Suite Ocean View

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King Suite with Bathtub Ocean view

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King Suite with Bathtub

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Family King Suite

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Queen Suite

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Family Master Suite Ocean View

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King Suite

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Quadruple Suite Master

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Triple Suite Deluxe

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Quadruple Suite Deluxe

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Double Suite Deluxe

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Double Suite Deluxe

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Triple Suite Deluxe with Ocean View

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Double Suite Deluxe with Ocean View

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Double Suite Deluxe with Ocean View

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Quadruple Suite Deluxe with Ocean View

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Quadruple Suite Master with Ocean View

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About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

All-inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Land activities

Lessons/classes/games

Entertainment

Awards and affiliations

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More