Paradisus Playa del Carmen – Riviera Maya - All Inclusive

VIP Access

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Where to?

Dates

May 2026

June 2026

5 outdoor pools, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Hot tub
Parking included
Free Wi-Fi

Explore the area

5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719

Place, Playa 88
‪5 min walk‬
Place, Punta Esmeralda Beach
‪18 min walk‬
Place, Quinta Avenida
‪4 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪53 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Family Concierge Junior Suite Nature View

Garden view
58 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Junior Suite (Nature View)

Wonderful

Garden view
63 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Master Suite Nature View

Garden view
106 sq m
1 bedroom
Sleeps 4
1 King Bed

Suite (Nature View)

Excellent

Garden view
78 sq m
1 bedroom
Sleeps 5
2 Double Beds

Family Concierge Suite Nature View

Wonderful

Garden view
78 sq m
1 bedroom
Sleeps 5
2 Double Beds

Family Concierge Suite SwimUp

78 sq m
1 bedroom
Sleeps 5
2 Double Beds

Family Concierge Master Suite SwimUp

Good

Garden view
106 sq m
1 bedroom
Sleeps 4
1 King Bed

Family Concierge Master Suite Nature View

Very good

106 sq m
1 bedroom
Sleeps 3
1 King Bed

Roulette Room Playa del Carmen or La Perla

Wonderful

Garden view
58 sq m
1 bedroom
Sleeps 3
1 King Bed OR 2 Double Beds

Two Bedroom Master Suite

Exceptional

Garden view
184 sq m
2 bedrooms
Sleeps 10
1 Double Bed and 1 King Bed

Family Concierge Junior Suite SwimUp

Very good

58 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Similar properties

5 outdoor pools, pool cabanas (surcharge), pool umbrellas

On private beach
Pool
Spa
Water slide

includes taxes & fees

3 May - 4 May

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Catch some rays at the beach or spend the day relaxing at Paradisus Playa del Carmen – Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 13 restaurants.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 510 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and minibars. Beds feature down duvets and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, slippers, designer toiletries and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a sauna.

Children aged under 12 years old are not allowed in the swimming pool, health club or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be within walking distance of Playa del Carmen Main Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 5 outdoor pools.

Free WiFi
Free self-parking
Drinking and dining options include 13 restaurants, a coffee shop, a beach bar and a swim-up bar
Splash around at the free water park with a waterslide or swim in the 5 outdoor pools
Indulge with body treatments, body scrubs or body wraps at Yhi Spa
Services include a free children's club, dry cleaning/laundry and a concierge
On-site recreation includes a gym, a sauna and yoga classes
Guests have great things to say about the helpful staff and the pool
6 minutes by car from Quinta Avenida and 6 minutes from Quinta Alegría Shopping Mall

Some rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Paradisus Playa del Carmen – Riviera Maya - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 13 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 16 bars/lounges, a beach bar and a swim-up bar. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this property measures 25005 square feet (2323 square metres) and includes a conference centre. A children's pool, a health club, and a hot tub are also featured at the luxury Paradisus Playa del Carmen – Riviera Maya - All Inclusive. Self parking is free.

This 5-star Playa del Carmen property is smoke free.

Sal Steak Cave – On-site fine-dining restaurant.

Capella – On-site family restaurant. Open daily.

Kanna Beach Club – On-site bar. Open daily.

The Lunch Box – On-site restaurant. Open daily.

Tori – On-site restaurant. Open daily.

Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included

24-hour room service

Lessons/classes/games

Bartending

Cooking

Dancing

Entertainment

On-site entertainment and activities

On-site live performances

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Limited on-site self parking

Food and drink

13 restaurants
16 bars/lounges
A beach bar
A coffee shop/cafe
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Capella
Kanna Beach Club
Sal Steak Cave
The Lunch Box
Tori

Things to do

5 outdoor pools
Arcade/game room
Children's pool
Fitness classes
Free children's club
Free water park
Full-service spa
Health club
Hot tub
Pilates classes
Playground
Sauna
Shopping
TV in common areas
Waterslide
Yoga classes

Family friendly

5 outdoor pools
Arcade/game room
Children's games
Children's pool
Children's toys
DVD player
Free children's club
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre (25,005 square foot of space)
Meeting rooms

Outdoors

Beach towels
Beach umbrellas
Dock
On the bay
On the beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas

Full-service spa

Body scrubs
Body wraps
Facials
Manicures/pedicures
Spa open daily

Accessibility

Lift

3 floors
8 buildings
Ballroom
Banquet hall
Built in 2011
Reception hall
Smoke-free property
Traditional architecture

Room amenities

Bedroom

Blackout drapes
Down comforter
Premium bedding

Bathroom

Bathtub or shower
Designer toiletries
Hair dryer
Rainfall showerhead
Slippers
Towels provided

Entertainment

50-inch flat-screen TV with cable channels
DVD player

Food and drink

Limited room service
Minibar

Access via exterior corridors
Air conditioning (climate-controlled)
Desk
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Early check-in subject to availability

An early check-in fee will be charged

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

We should mention

Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

10/10 Excellent

Jerry

Travelled with family, Travelled with family and small children

28 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Beach was only draw back a bit. Food and resort were amazing! Our family concierge Fabian was outstanding! He really looked out after us, provided great service and always left something great for our kids in the room. Thank you Fabian!

Stayed 4 nights in Jan 2026

8/10 Good

Laurie

26 Jan 2026

The property is very clean, rooms are nice. The staff are wonderful

Stayed 7 nights in Jan 2026

10/10 Excellent

Zachary

26 Jan 2026

Stayed 10 nights in Jan 2026

10/10 Excellent

Marius Petru

Travelled with family

26 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

I I would highly recommend this establishment as an exceptional family-friendly destination. The pool facilities are outstanding, and the property itself is impeccably maintained. The safety personnel are both personable and highly competent. My only minor reservation pertains to the dining experience, which I would rate as average. I perceived the food to lack freshness. Nevertheless, I would enthusiastically select this property again for future visits.

Stayed 3 nights in Jan 2026

10/10 Excellent

Milana

25 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great family hotel. Everyone was super accommodating and the staff tried their best to make our vacation memorable. Thank you to the staff and concierge of paradisus!

Stayed 4 nights in Jan 2026

10/10 Excellent

Thi Bich Dao, Canton

Travelled with family

22 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staffs are friendly. Rooms are cleanest and a lot active for families with kids. I love it!

Stayed 4 nights in Jan 2026

10/10 Excellent

Al

Travelled with family, Travelled with family and small children

21 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Thanks to Andres, our stay at this hotel became one of the most amazing experiences we had in Mexico. Be sure to book the Family Concierge package—it's absolutely worth the price. The hotel offers direct access to a beautiful beach and also allows access to a neighboring resort, Paradisus La Perla, which is a great added bonus. Please note that the hotel does not provide transportation, so you'll need to arrange it separately.

Coffee and Alcohol drinks were available in the building 24/7

Stayed 5 nights in Jan 2026

2/10 Terrible

Khanh Linh Teresa

20 Jan 2026

Liked: Cleanliness

Disliked: Staff & service

Pools are not heated and water is too cold to swim in. Checking process is long and arduous. The entire time they are trying to upsell you from check in to check out. Food is mediocre and there is no to go options. They won’t even provide boxes for left overs at the restaurants. Your only option is room service and it will be slow and the food will be cold by the time you get it. They offered $200 hotel credits per room but $50 is only for

Stayed 4 nights in Jan 2026

10/10 Excellent

Esteven Koreal

Travelled with family, Travelled with family and small children

19 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best family resort had so much fun really recommend!! Stuff was amazing!! Everything was awesome 🙏🙏

Stayed 7 nights in Jan 2026

10/10 Excellent

Megan

18 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

My family and I had a wonderful stay! The rooms were clean and beds were comfortable. All of the staff was so friendly and accommodating. Pools and water park were wonderful with great service.

Stayed 4 nights in Jan 2026

8/10 Good

Susan

Travelled with family

15 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Far from airport, but worth it to be close to Playa del Carmen and all the attractions. Room was large and clean. Staff was friendly and helpful. Large breakfast buffet with good food. Complimentary room service for breakfast. Lots of restaurants with good food. Nice pool. The cons - mosquitoes in the room. We would kill a few every night, but would miss one, who would feast on my son while he was sleeping. They clearly fly in when the maid props open the door. Closing the door would be a good preventative measure! On the fifth day, someone showed up asking if we wanted our room sprayed, so was clearly a problem in all rooms. Wish I had known to request on the first day. There are also a ton of coatis roaming around the pool, and rummaging through trash cans. They are cute, but they are wild animals that can bite. Wouldn't want to stay here with small children, as I would constantly be trying to prevent them from petting them. Also had raccoons on the path to our building. Because of the open architecture, one entered our lobby, pulled down the garbage can by the elevator, and scattered garbage all over. We had to wait until it left before going up to our rooms, since we didn't want to risk being attacked. Was also one lying on the stairs. So every night we had to creep up to our room looking for raccoons who might be in our path. I don't think the adult-only section had the same animal problem.

Stayed 6 nights in Oct 2025

8/10 Good

Valerie

Travelled with family, Travelled with partner

12 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

We stayed here for a wedding we were attending and we had a great experience! All of the staff was very kind and helpful to us. Lots of food options available and they had many activities available throughout the day to keep the guests busy.

Stayed 3 nights in Jan 2026

6/10 Okay

Hiyam

Travelled with family

12 Jan 2026

Liked: Cleanliness

Beautiful resort grounds and beach. Rooms were clean but very outdated. Most underwhelming buffet and food offerings I’ve ever seen at an all inclusive.

Stayed 4 nights in Jan 2026

10/10 Excellent

Robert C

11 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

The rooms were spotless and I cannot say enough about the staff. Always so accommodating and friendly and a pleasure to interact with. It was a wonderful vacation for my family of seven. We will do it again next year.

Stayed 6 nights in Jan 2026

10/10 Excellent

Ryan Robert

11 Jan 2026

Stayed 6 nights in Jan 2026

10/10 Excellent

Kristina

10 Jan 2026

Stayed 5 nights in Jan 2026

6/10 Okay

Stella

Travelled with family and small children

9 Jan 2026

Room cleanliness good. Staff needs more connect to the guests. Amenities are just ok compared with other all inclusive resorts. Lack of vibe overall , music can be improved such as louder in pool area so that it bring out the mood of guests when they are enjoying their relaxing time irh drink. This is also the feedback from others that I met in the hotel. Overall, water park is great but again need more activities to connect the guests.

Stayed 5 nights in Jan 2026

2/10 Terrible

Martha

9 Jan 2026

Disliked: Staff & service

Stayed 6 nights in Dec 2025

10/10 Excellent

Veronica

Travelled with family and small children

7 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

The cleanliness for being on the family side was impressive. So many kids and kid activities, my 7 yo had a great time. The spa was amazing. The restaurant food wasn’t great but the buffet was great!

Stayed 4 nights in Jan 2026

8/10 Good

Israel, Venus

Travelled with family

7 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

There was a shortage of staff that was more evident during the lunch and dining hours as often only one waiter would be in charged off too many tables which resulted in long waiting times (10-15min) to just get drinks. I was constantly being asked about joining or hearing the hotel’s time share program, this at some point became a little annoying.

Stayed 5 nights in Dec 2025

4/10 Poor

Allan

Travelled with family and small children

6 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Main issue is that all pools were so cold (~76-78 degrees Fahrenheit) that my 4-year old daughter refused to go in any of them. We specifically booked a Family Concierge room because we understood the Family Concierge pool would be heated during the winter (our stay was from 12/27/2025 to 1/3/2026); however, this is absolutely not the case. We complained about it multiple times and nothing was done to resolve the issue. From speaking with other guests, it was clear that many of them were upset about the cold pools as well. While the beach is nice, food is decent (for all inclusive), and service is fine, the cold pools everywhere (including the pool connected to our Family Concierge swim out room, the family friendly pirate ship pool, the water park, the Family Concierge pool, etc.) ruined our vacation. There literally isn't a single warm pool on the property and there also isn't a single hot tub on the property where you can go to warm up after being in the cold pools. If you want a hot tub, you need to go back to your hotel room and fill up the bath. Extremely disappointing experience at Paradisus Playa Del Carmen and still in shock that we couldn't find a single warm pool at the resort. We will not be returning and would not recommend this hotel to anyone if you are visiting during the winter months and want to spend any time a pool.

Stayed 7 nights in Dec 2025

10/10 Excellent

Meghan Ruth

Travelled with family

2 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Very clean, great service, beautiful property!

Stayed 6 nights in Dec 2025

10/10 Excellent

Lucia

31 Dec 2025

Stayed 4 nights in Dec 2025

8/10 Good

Farzaneh

Travelled with family

29 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Very good

Stayed 5 nights in Dec 2025

8/10 Good

Allison

Travelled with family, Travelled with group

29 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Areas well kept

Stayed 5 nights in Dec 2025

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Choose dates to view prices

Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

View all photos for Junior Suite (Nature View)

Junior Suite (Nature View)

View all photos for Master Suite Nature View

Master Suite Nature View

View all photos for Suite (Nature View)

Suite (Nature View)

View all photos for Family Concierge Suite Nature View

Family Concierge Suite Nature View

View all photos for Family Concierge Suite SwimUp

Family Concierge Suite SwimUp

View all photos for Family Concierge Master Suite SwimUp

Family Concierge Master Suite SwimUp

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View

View all photos for Roulette Room Playa del Carmen or La Perla

Roulette Room Playa del Carmen or La Perla

View all photos for Two Bedroom Master Suite

Two Bedroom Master Suite

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

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About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Lessons/classes/games

Entertainment

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

Optional extras

You need to know

We should mention

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

Excellent

9.2/10

9.0/10

8.8/10

9.0/10

Reviews

10/10 Excellent