See all properties

Hotel Riu Lupita - All Inclusive

Property class: 3.5

Choose dates to view prices

Photo gallery for Hotel Riu Lupita - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Lobby
Property entrance
Body treatments, massages on the beach, body scrubs, facials
Theatre show

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Lote Hotelero 1, Manzana 20, Condominios Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪5 min walk‬
  • Place, Playacar Beach
    ‪11 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪11 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Double Room Standard

Minibar, in-room safe, blackout curtains, free WiFi

Double Room Standard

  • 26 sq m
  • Sleeps 4

View all photos for Family Room (U)

Minibar, in-room safe, blackout curtains, free WiFi

Family Room (U)

  • 26 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Double Room (M)

Minibar, in-room safe, blackout curtains, free WiFi

Double Room (M)

8.0 out of 10
Very good
(21 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (E)

Minibar, in-room safe, blackout curtains, free WiFi

Double Room (E)

  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (L)

Minibar, in-room safe, blackout curtains, free WiFi

Double Room (L)

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (M)

Minibar, in-room safe, blackout curtains, free WiFi

Family Room (M)

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Double Room (B2C-US)

Minibar, in-room safe, blackout curtains, free WiFi

Double Room (B2C-US)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (B2C-US)

Minibar, in-room safe, blackout curtains, free WiFi

Family Room (B2C-US)

  • 26 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (B2C-CA)

Minibar, in-room safe, blackout curtains, free WiFi

Double Room (B2C-CA)

  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (B2C-CA)

Minibar, in-room safe, blackout curtains, free WiFi

Family Room (B2C-CA)

  • 26 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (C)

Minibar, in-room safe, blackout curtains, free WiFi

Double Room (C)

8.8 out of 10
Excellent
(9 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (C)

Minibar, in-room safe, blackout curtains, free WiFi

Family Room (C)

  • 26 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Family Room (L)

Minibar, in-room safe, blackout curtains, free WiFi

Family Room (L)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (E)

Minibar, in-room safe, blackout curtains, free WiFi

Family Room (E)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Double Room (U)

Minibar, in-room safe, blackout curtains, free WiFi

Double Room (U)

8.0 out of 10
Very good
(41 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room Standard

Minibar, in-room safe, blackout curtains, free WiFi

Double Room Standard

  • 26 sq m
  • Sleeps 4

Similar properties

5 bars/lounges, swim-up bar, poolside bar
Hotel Riu Tequila - All Inclusive
Playacar
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, 1,005 reviews
The price is CHF 170
includes taxes & fees
28 Apr - 29 Apr
Hotel Riu Tequila - All Inclusive

About this property

Hotel Riu Lupita - All Inclusive

This property features 4 restaurants, 3 outdoor pools and a full-service spa. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free beach shuttle. Other amenities include a nightclub, a fitness centre and a bar/lounge. Housekeeping is available on request.
Hotel Riu Lupita - All Inclusive offers 300 accommodations with minibars and a safe. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa. Other services include facials, body scrubs and body treatments. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hotel Riu Lupita - All Inclusive. During your stay, you're just a quick walk from Playacar Golf Club. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • For dining with pool views, stop by Adelita, one of the property's 4 restaurants
  • Take a swim in the 3 outdoor pools
  • Treat yourself to massages, manicures and pedicures or body treatments at Renova Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes tennis courts, a gym and basketball
  • 8 minutes by car from Xplor Theme Park and 12 minutes from Xcaret Eco Theme Park
  • Free beach shuttle service
Hotel Riu Lupita - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Lupita - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness centre, and a children's pool. There are 4 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A nightclub, spa services, and a complimentary children's club are also featured at the family-friendly Hotel Riu Lupita - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.
Adelita – Overlooking the pool, this restaurant serves breakfast, lunch and dinner.
Maria Bonita – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Cozumel – This steakhouse only serves dinner. Reservations are required. Open daily.
Dante – This theme restaurant specialises in Italian cuisine. Open daily.
Tequila – On-site bar. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Limo/town car service
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Adelita
  • Cozumel
  • Dante
  • Maria Bonita
  • Tequila

Things to do

  • 3 outdoor pools
  • Basketball
  • Bicycle storage
  • Bicycles
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Playground
  • Shopping
  • Snorkelling
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 23 buildings
  • 3 floors
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Lupita - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Lupita Riu
Riu Lupita
Riu Lupita All Inclusive
Riu Lupita All Inclusive Playa del Carmen
Riu Lupita Playa del Carmen
Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico
Riu Lupita Mayan Riviera
Riu Lupita Mexico
Riu Lupita Resort
Riu Lupita All Inclusive All-inclusive property Playa del Carmen
Riu Lupita All Inclusive All-inclusive property
Riu Lupita Inclusive inclusiv
Riu Lupita All Inclusive
Riu Lupita Inclusive Inclusive
Hotel Riu Lupita - All Inclusive Playa del Carmen
Hotel Riu Lupita - All Inclusive All-inclusive property

Hotel Riu Lupita - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 329 out of 816 reviews
Rating 8 - Good. 241 out of 816 reviews
Rating 6 - Okay. 149 out of 816 reviews
Rating 4 - Poor. 37 out of 816 reviews
Rating 2 - Terrible. 60 out of 816 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Emil, new york

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Stayed 4 nights in Dec 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean staff was great
Stayed 3 nights in Jan 2026

6/10 Okay

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Dec 2025

10/10 Excellent

Maggie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was excellent. Food was delicious.
Stayed 8 nights in Dec 2025

10/10 Excellent

Nichelle

Stayed 3 nights in Dec 2025

10/10 Excellent

Mark

Stayed 5 nights in Dec 2025

10/10 Excellent

Dennis

Stayed 3 nights in Dec 2025

6/10 Okay

YAROSLAV

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Dec 2025

10/10 Excellent

Anays

Stayed 3 nights in Nov 2025

4/10 Poor

CJ

Travelled with family
Disliked: Amenities, property conditions & facilities
Most of the staff were very nice. There were a few bartenders who mocked me for my Spanish speaking efforts. The beds were rock hard, like sleeping on the floor. The food options between breakfast and dinner were VERY limited. The wildlife on property was a nuisance—an infestation if you will. There is a shuttle to the beach, that runs every 30 minutes, so that was nice.
Stayed 7 nights in Oct 2025

8/10 Good

SHERRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay the staff was super friendly. Although, the property bed was more on the firm stiff side and the shower temperature was set on cool vs hot. The bathroom sink got more hotter than the shower which I found odd. However, wouldn’t mind going back as everything was organized down to the beach transportation.
Stayed 4 nights in Oct 2025

6/10 Okay

Sharnita

Travelled with partner
Liked: Staff & service
I recently stayed at this hotel resort and had a mixed experience. On the plus side, the service was amazing from start to finish. We received a welcome drink, and the guest services team was super helpful. However, the food was just okay - nothing spectacular. One thing to note is that the resort isn't directly on the beach, and you'll need to catch a shuttle that runs on a limited schedule. The pool was nice, but the hours were restricted, and I wished it was open 24/7 with swim-at-your-own-risk signs. The rooms were clean but basic, and the beds were extremely hard - almost rock-hard. The bathrooms were decent, but nothing to write home about. Overall, the pros outweighed the cons for us, but I’d recommend being aware of these details before booking. I met some great people while traveling here. I would book again if needed to make a last minute trip.
Stayed 4 nights in Sep 2025

2/10 Terrible

Robert Carl

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible hotel. First is was dirty, towels smell, roaches in the room, dirty pool. Then the buffet is garbage with the same things you don’t want to eat all the time and the people that work there are rude, wont even let you take a bowl of fruit to your room without harrassing you about it and asking you questions that don’t apply. One of the things I like es was that they have cats but they ruined that because I think my wife and I are the only ones who des then for 2 weeks except for when I specifically asked the staff to feed them and they acted like I was crazy. Thats maybe half of the horrible stuff. Any other hotel is better, don’t waist your money
Stayed 14 nights in Sep 2025

10/10 Excellent

Kevin Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service we had at the front desk to our maid and the guy that filled up our room fridge with beer water pop. The staff was really friendly and helpful. Thanks again Riu Lupita as this was the second time we’ve stayed there. O yes and do go have à la cart Steakhouse. At the beach it’s GREAT
Stayed 7 nights in Sep 2025

10/10 Excellent

Dorian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Quintasha

Liked: Cleanliness, staff & service, property conditions & facilities
I really had a good time and this was my first international trip and it was wonderful. The staff was helpful and nice. 10/10
Stayed 3 nights in Sep 2025

6/10 Okay

Angela

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Food choices were horrible! Check in was great, thereafter was horrible! Wait staff could not understand English. The only waitstaff was great were Delfino and Santos at the bar. Everyone else was not great! Our anniversary ended up horribly due to us not being accommodated for the restaurant. We kept trying to make a reservation but were told we couldn’t and then when we tried to get food, was told we needed a reservation! Our first experience at a RIU resort was not great at all!
Stayed 3 nights in Aug 2025

6/10 Okay

Garland

Liked: Cleanliness, staff & service, property conditions & facilities
Food choices wasnt that good.
Stayed 4 nights in Jul 2025

6/10 Okay

David

Liked: Staff & service
Mildew dresser and our sheets
Stayed 4 nights in Jul 2025

10/10 Excellent

LIGIA

Travelled with family
Liked: Amenities
Amazing stay for me and nieces
Stayed 3 nights in Jul 2025

10/10 Excellent

wilson p

Stayed 1 night in Jul 2025

6/10 Okay

Alvaro

Travelled with partner
Disliked: Amenities
Its an ok hotel, solid 3 stars but definitely not a 5 star hotel, beach access sucks, you have to the a bus there, drinks were terrible, staff was nice
Stayed 2 nights in Jul 2025

10/10 Excellent

Andres

Stayed 2 nights in Jun 2025

4/10 Poor

Margaret

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Water in the pool by restaurants wasn’t clear enough and water in the pool in quite area was dirty a lot of bags floatingin the water and stuff from the trees when we got checked in in the room I was shocked The area when the ceiling fan touched the ceiling was full of webs and dirt. The lamp on the wall by the bed was hanging out, was broken. The pictures on the wall they were dirty, and the sheets were dirty. The extra blankets was stiffed as a linen fabric very Very old the view from the room was like Bumped area a lot of pieces of the Building walls. When I booked this resort it did show its four stars resorts I don’t think so!! Dose not has even too it’s very poor. We had to drive to the beach every day about 15-20 minutes I’m very old buses, and we weren’t able to swim in the sea because of seaweed covered almost half of the Beach because nobody Took care of it . Seaweed season is all over Caribbean area. Any other resorts take care of it we weren’t even able noticed that it is seaweed season. In this resort the smell terrible smell was all around because of the seaweed laying on the beach forever and no access to the sea to swim at all I am very disappointed. I would never recommend to anybody to visit this resort. We paid 600 per person for three days and it was price on sale. I don’t understand the pictures on Expedia showing beautiful rooms and area all these pictures do not match even in 1/3 of a reality. Stuff of the hotel is very very nice.
Stayed 3 nights in Jul 2025

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Food - was excellent, Staff - Very helpful and understanding Entertainment - Was done before it got too late Room Attendants - Most were very good and went the extra mile for the guests. The Shop Clerk inside the hotel was very helpful. Cons - There were two pools - One was kept great and the other quiet pool had leaves and particulars in the water. There was no direct access to the peach and you have to take a bus to get to it. That was a bummer. Some of the Front Desk Clerks were not too sure as to what to do in certain situations. They were not proactive. The toilet bowl had a crack in it. One of the two cups left in my room to make coffee was chipped. Under the bed was not properly cleaned prior to our arrival. Some of the guests were not on their best behavior around other guests. Police Presence was required on one of the evenings we were there.
Stayed 8 nights in May 2025