6/10 Okay
LUCY
Travelled with family, Travelled with group
25 Sept 2025
Liked: Cleanliness, amenities, property conditions & facilities
We were 2 ladies living in your hotel and experienced an intruder come and harass us at our residence the whole night from around 11 PM and eventually despite calling security, we called for the front desk. Nobody came to help us out or check what was happening to us. The man was shouting in and almost breaking down the door and the door has no boat lock has no like a chain that would stop indeed he had broken into the room. We called the front desk. A lady said she’s sending somebody they didn’t come. We kept calling nobody was picking up. It took all of 2 to 3 hours for a random human being walking by our balcony to decide to come and ask the gentleman to go and then he was speaking Spanish. We do not speak Spanish, so we do not know what he was going to do to us. I took the liberty of taking videos. I took our pictures we recorded him. We sent it to the front desk the next day and nothing was done. We even locate him again walking as we went to the beach we were terrified and for the rest of the state we were too terrified Women at your hotel and because you couldn’t go anywhere else we just stayed. I just feel that you guys didn’t care about our safety and the lady at the front desk can have a nice she told us oh we had something more urgent that we were taking care of so I’m sorry nobody showed up what that man had raped us! what would they be talking about this then would’ve called the police at that I’m really so you wanted us to be gravely harmed???
LUCY
Stayed 5 nights in Aug 2025
