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Soul Beach Boutique Hotel & Spa

4.0 star property

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Photo gallery for Soul Beach Boutique Hotel & Spa

Couples treatment room(s), sauna, hot tub, steam room
Couples treatment room(s), sauna, hot tub, steam room
Couples treatment room(s), sauna, hot tub, steam room
Couples treatment room(s), sauna, hot tub, steam room
Couples treatment room(s), sauna, hot tub, steam room

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle 28 número 132, entre 5ta Avenida y Avenida 10, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

View all photos for Suite

Premium bedding, down duvets, Select Comfort beds, minibar

Suite

  • 28 sq m
  • Sleeps 2

View all photos for Double Room Superior

Premium bedding, down duvets, Select Comfort beds, minibar

Double Room Superior

  • 26 sq m
  • Sleeps 4

Superior Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

King Suite with Balcony

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Superior Double Room with Balcony

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

Executive suite with bathtub

8.0 out of 10
Very good
(3 reviews)
  • 46 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

Grand Presidential Suite Hot Tub with Balcony Collection

10.0 out of 10
Exceptional
(3 reviews)
  • 80 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite Presidential

Premium bedding, down duvets, Select Comfort beds, minibar

Suite Presidential

  • 54 sq m
  • Sleeps 3

View all photos for Suite Executive

Premium bedding, down duvets, Select Comfort beds, minibar

Suite Executive

  • 33 sq m
  • Sleeps 2

View all photos for Double Room Superior

Premium bedding, down duvets, Select Comfort beds, minibar

Double Room Superior

  • 26 sq m
  • Sleeps 4

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About this property

Soul Beach Boutique Hotel & Spa

Hotel with a full-service spa, steps from Quinta Avenida
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a sauna are on-site.
Soul Beach Boutique Hotel & Spa offers 31 accommodations with minibars and a safe. Rooms open to furnished balconies. Select Comfort beds feature down duvets and premium bedding. 55-inch LED televisions come with cable channels. Bathrooms include a shower, slippers, designer toiletries and complimentary toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Soul Spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Soul Beach Boutique Hotel & Spa. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Enjoy features like free WiFi in public areas, plus a full-service spa and an outdoor pool.
  • Free WiFi
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Treat yourself to body treatments, massages or facials at Soul Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a steam room and a sauna
  • Steps from Quinta Avenida and 5 minutes on foot from Playa del Carmen Main Beach
Soul Beach Boutique Hotel & Spa offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There's an onsite business centre. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the business-friendly Soul Beach Boutique Hotel & Spa.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

Soul Beach Boutique Hotel & Spa has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Paper towels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Soul Beach Boutique Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 2000 per stay
  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

This property's listed breakage deposit is refundable at check-out, pending room inspection.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Soul Beach Luxury Boutique Hotel Playa del Carmen
Soul Beach Luxury Boutique Hotel
Soul Beach Luxury Boutique Playa del Carmen
Soul Beach Luxury Boutique
Soul & Spa Playa Del Carmen
Soul Beach Luxury Boutique Hotel Spa
Soul Beach Boutique Hotel & Spa Hotel
Soul Beach Luxury Boutique Hotel Spa Adults Only
Soul Beach Boutique Hotel & Spa Playa del Carmen
Soul Beach Boutique Hotel & Spa Hotel Playa del Carmen

Reviews

Soul Beach Boutique Hotel & Spa Reviews

7.8

Good

8.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 96 out of 219 reviews
Rating 8 - Good. 60 out of 219 reviews
Rating 6 - Okay. 22 out of 219 reviews
Rating 4 - Poor. 15 out of 219 reviews
Rating 2 - Terrible. 26 out of 219 reviews

Reviews

10/10 Excellent

Uriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AMAZING FRIENDLY RECEPTION

All the reception staff have provided me with a friendly welcoming service. I love the fact that they always reminded me late in the day that I can still get the room cleaned. The room cleaning was impeccable. KEEP UP THE GREAT JOB :)
Stayed 1 night in May 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Stewart

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Great staff.. clean place.. would definitely stay there again .. beautiful roof top pool..close to everything …
Stayed 1 night in Mar 2025

8/10 Good

abdelhak

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is not fair to got charged $20 if you lost the access card
Stayed 2 nights in Mar 2025

6/10 Okay

Lucy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location of this hotel is excellent, very close to the city center. The rooms are spacious, and the cleanliness of the room appears to be good. However, this hotel is rated as four stars, yet there are no cups in the room at all. When we wanted to rinse our mouths, we had to hold the water in our hands. I asked the staff at the front desk downstairs, and he told me that the room we were staying in did not provide any cups. I was quite surprised; what kind of hotel is like this? Furthermore, the hotel's advertisement on the website mentioned that there would be a safe in the room, but the safe in my room had been removed. I took a photo and showed it to the staff at the front desk, but he said there was nothing they could do to resolve the issue. The staff at the front desk were very nice—one was named Santiago, and the other, a young tall male staff member, whose name I forgot. They were both very polite.
Stayed 2 nights in Feb 2025

8/10 Good

Sarah Marie

The place is quiet which was nice. Some strange guests late at night making noise, but only for a day or two. Seems like people mind their own business. They had a band on Saturday which was nice ! Could use some upgrades and does not truly reflect the pretty photos on the website. Staff were very friendly especially Nicholas who works hard and is great with customer service. Close walk to beach and restaurants.
Stayed 6 nights in Feb 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very nice.
Stayed 7 nights in Feb 2025

6/10 Okay

mark

Disliked: Amenities
The restaurant and bar was closed. Room was clean. The tube Faucet didnt work only the hand shower in one of the rooms.
Stayed 4 nights in Jan 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

2/10 Terrible

Kimberley

Stayed 5 nights in Dec 2024

6/10 Okay

Neil, Telkwa

Liked: Staff & service
A very nice spa, great staff!
Stayed 10 nights in Oct 2024

4/10 Poor

Minnie

Disliked: Staff & service, amenities, property conditions & facilities
This hotel is a ripoff. I asked the receptionist the next morning I arrived if they had any chairs available at the beach and she said yes so I paid for 10 days. When I went over to the beach my first day I went to go lay down on the chairs and not after a waitress came and told me I can only stay there if I pay $800 worth of drinks and food so I said no I am not interested so I walked out. Every day after that for the next 9 days I was trying to get my money back over 41 dollars US. I met with the manager twice he said he would get me my money back it didn’t happen. There is no coffee maker, no safe, i tried asking if I can get 5 more clothing hangers for 4 days and they finally came back to me with an answer no. I couldn’t watch tv cause the language is in Spanish I got the maintenance to come and try to change it to English and they couldn’t, not even Netflix so I had no tv for 10 days how boring is that. There too roof pool opens at 10am nothing earlier so you know for the early birds. There is nothing going on in that hotel they don’t serve drinks at the pool nothing. Poor service I wouldn’t come back here again
Stayed 10 nights in Dec 2024

2/10 Terrible

Jose L

Stayed 4 nights in Dec 2024

4/10 Poor

Kevin

Travelled with family
Disliked: Property conditions & facilities
This property is in a great location, however it is quite run down. Ad mentions restaurant and room service, this is false. Not even ice! The simple amenities that usual hotels provide, like towels, hair dryer are very limited. I will not be staying at this property ever again!
Stayed 4 nights in Dec 2024

4/10 Poor

MARKEL

Disliked: Staff & service, property conditions & facilities
STAFF WAS SO RUDE
Stayed 2 nights in Dec 2024

2/10 Terrible

Shacoy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stay somewhere else u less u visiting the spa 9/10 service there was amazingggggg hotel no ice machine no microwave no wash cloths jus towels very costly charges of u dirty a towel or sheets jus crazy staff jus blah hated it
Stayed 3 nights in Dec 2024

10/10 Excellent

OSVALDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, the spa is amazing, the room fantastic
Stayed 2 nights in Nov 2024

10/10 Excellent

Ana Lizeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención, comodidad e inigualable ubicación. El precio muy recomendable, por lo económico y por la calidad.
Stayed 1 night in Nov 2024

8/10 Good

Philip

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

scott

Travelled with group
Liked: Staff & service
Small hotel pool not worth it, cold water and a cockroach as asked to be removed but nobody did. Thought that’s was fair and stayed in room. No top sheet just thin blanket. Not a four star.
Stayed 1 night in Oct 2024

10/10 Excellent

Sofia

Stayed 4 nights in Aug 2024

8/10 Good

Estela

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Close to 5th Avenue
Stayed 8 nights in Sep 2024

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The rooftop pool was about 6 ft deep & warm. The room is really spacious & super clean. The facilities could make some minor changes like update the pool tile, replace outside chairs, and renovate the elevator. There’s also a spa downstairs which was absolutely a good time & reasonably priced for the services. All in all I would stay here again. This place is a few feet from 5th avenue & 20mins for Xplor park.
Stayed 2 nights in Sep 2024