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The Palm at Playa

4.0 star property
VIP Access

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Photo gallery for The Palm at Playa

Rooftop terrace
Property entrance
Deluxe Room | Living area | 40-inch Smart TV with cable channels, TV
Down duvets, in-room safe, individually furnished, blackout curtains
Garden

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Breakfast available

Explore the area

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪11 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Double Room

Down duvets, in-room safe, individually furnished, blackout curtains

Standard Double Room

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | Down duvets, in-room safe, individually furnished, blackout curtains

Deluxe Room

7.8 out of 10
Good
(28 reviews)
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft | Down duvets, in-room safe, individually furnished, blackout curtains

Loft

7.4 out of 10
Good
(13 reviews)
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Down duvets, in-room safe, individually furnished, blackout curtains

Standard Room

8.0 out of 10
Very good
(24 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down duvets, in-room safe, individually furnished, blackout curtains

Suite

  • 80 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

The Palm at Playa

Hotel with a rooftop terrace, steps from Quinta Avenida
An outdoor pool, a bar/lounge and a poolside bar are available at this hotel. WiFi in public areas is free. Additionally, a rooftop terrace, Access to hot tub and a 24-hour front desk are on-site.
The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and a hairdryer. Each accommodation is individually furnished. Beds feature down duvets. 40-inch Smart televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the pool at The Palm at Playa. During your stay, you're just a quick walk from Quinta Avenida. Features include free WiFi in public areas, plus an outdoor pool and a poolside bar.
  • Free WiFi
  • Places for an enjoyable drink include poolside bar and bar/lounge
  • Breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the size of the guestrooms
  • Steps from Quinta Avenida and 6 minutes on foot from Playa del Carmen Main Beach
  • Ferry terminal and local-area shuttle service available for a fee
The Palm at Playa offers its guests an outdoor pool and Access to hot tub. Public spaces have free WiFi. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A rooftop terrace, tour/ticket assistance, and a garden are also featured at The Palm at Playa.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

For a fee, guests can enjoy local cuisine breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 7:00 AM to noon.
Rooftop – Overlooking the ocean and pool, this rooftop bar specialises in local cuisine and only serves breakfast. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Rooftop

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • No lift

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults and MXN 150 to 200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The Palm at Playa offers transfers from the ferry terminal (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

The Palm at Playa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 462 out of 1018 reviews
Rating 8 - Good. 246 out of 1018 reviews
Rating 6 - Okay. 150 out of 1018 reviews
Rating 4 - Poor. 75 out of 1018 reviews
Rating 2 - Terrible. 85 out of 1018 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Marie Kimberley

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Not Adults-Only As Advertised & Lacking Basic Amenities - We booked this property specifically because it was advertised as an "Adults-Only" building (ages 14 ), exactly what we wanted as parents of five children looking for a quiet getaway. Unfortunately, the rooftop pool and hot tub were filled with screaming kids ranging from babies to around 10 years old—yelling, splashing, and likely peeing in the pool. Definitely not the relaxing, adults-only atmosphere we expected. On the positive side, the rooftop restaurant offered a great happy hour, very friendly staff, and reasonable prices. However, the unit lacked basic amenities: we received no Wi-Fi information or instructions upon arrival, no face cloths, no conditioner, only one bath towel and one hand towel for the two of us. Bedding consisted only of a bottom and top sheet, without blankets or duvets. The unit itself was clean, but the coffee maker was dirty and gross—we decided not to use it. Overall, disappointed as our primary reason for booking (Adults-Only experience) was not respected.
Stayed 1 night in Mar 2025

10/10 Excellent

Michelle Ashley

Stayed 7 nights in Mar 2025

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, good pool area but NOT ENOUGH shade umbrellas around the pool and hot tub. Hot tub was warm one day then cold the next three days. You only receive two very tiny bottles of purified water each day, which is quite odd. You actually need to buy your own overpriced water at nearby stores. Definitely could use an upgrade in that catagory
Stayed 4 nights in Mar 2025

8/10 Good

Amy

Stayed 2 nights in Mar 2025

8/10 Good

Yerismar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Kaprese

Liked: Staff & service
Stayed 3 nights in Mar 2025

8/10 Good

Mona

Liked: Staff & service, amenities, property conditions & facilities
Excellent staff and great location for a much cheaper price than other hotels only a 60-second walk away. Large room and balcony view with kitchen
Stayed 7 nights in Mar 2025

2/10 Terrible

Rosanna

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Mar 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I didn’t receive services that was outlined. Linens for bed never arrived.
Stayed 4 nights in Feb 2025

10/10 Excellent

Angelica yudith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

ROBERT

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location! Location! Location!

I have stayed here 3 times! Love the location 6 minutes from the bus station and 2 minutes from the beach with many great restaurants close! Always my go to in playa!!
Stayed 3 nights in Feb 2025

4/10 Poor

Alejandra, Riverview

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. The property was nice and room was huge. The building is older, but thats to be expected with the price. The staff was very friendly.
Stayed 10 nights in Feb 2025

10/10 Excellent

dustin kyle

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant affordable hotel right off Quinta. Nice rooftop pool and bar area.
Stayed 4 nights in Feb 2025

6/10 Okay

Cyus

Disliked: Staff & service
Stayed 1 night in Feb 2025

8/10 Good

thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice rooftop bar, restaurant , pool
Stayed 14 nights in Feb 2025

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Three good things about this hotel: The rooftop bar. The walkable location. The parking. Disorganized reception. Had to leave a deposition for things that should come with the room for the amount of money you spend to book ($200 pesos for an iron, $100 for a second key). No fridge. 1st night was horrible. Could hear the music blasting from somewhere outside until 4am (I was on the 3rd floor). Every other night was fine. Good taco spot across the street that stays open to 4am and good thing was that Oxxo was around the corner. Because couldn’t get anything from the front desk…
Stayed 4 nights in Feb 2025

2/10 Terrible

Uriel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like anything about the property, except for the rooftop since it’s separate from the supposed all inclusive hotel. They have a nice friendly staff upstairs. But besides that. All was horrible. Every time I went towards the front desk, there was a different person complaining about something related to the rooms... I guess I would recommend to read reviews before paying an excessive amount for what it actually offers and not what you are promised
Stayed 2 nights in Feb 2025

6/10 Okay

peter

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property lacks attention to live!!! Repairs required, modernisation
Stayed 11 nights in Jan 2025

10/10 Excellent

Sylvie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most comfortable bed I ever slept in. Would’ve loved one blanket though. The pool was great and loved the courtyard area. Very central and close to shopping and the beach. Would definitely stay here again.
Stayed 3 nights in Feb 2025

2/10 Terrible

Hayatullah

Stayed 3 nights in Feb 2025

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Shawn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property was fairly rundowned Went and bought our own cleaning supplies before we use the counters fridge didn't work. Took 2 days for them to replace it. The towels are like sandpaper. They don't give me any blankets Happy hour all over the hotels says it's 4:00 till 7:00 but it's actually only till 6. :00 they only have two umbrellas on the roof for shade
Stayed 7 nights in Feb 2025