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Hotel San Martin Popayan

3.5 star property

Choose dates to view prices

Photo gallery for Hotel San Martin Popayan

Exterior detail
Front of property – evening/night
1 bedroom, premium bedding, minibar, desk
Pet-friendly
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Pet-friendly
  • Room service
  • Laundry
  • 24/7 front desk

Explore the area

Map
Carrera 9 # 18N-40, Ciudad Jardin, Popayán, 190002
  • Clínica La Estancia
    ‪8 min walk‬
  • University of Cauca
    ‪2 min drive‬
  • Popayán Cathedral
    ‪3 min drive‬
  • Popayan (PPN-Guillermo Leon Valencia)
    ‪20 min walk‬

Room options

View all photos for Junior Suite, 1 Bedroom

1 bedroom, premium bedding, minibar, desk

Junior Suite, 1 Bedroom

  • 124 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite (Single Use)

1 bedroom, premium bedding, minibar, desk

Superior Suite (Single Use)

  • 80 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Superior Suite (Double Use)

Superior Suite (Double Use) | 1 bedroom, premium bedding, minibar, desk

Superior Suite (Double Use)

  • 80 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, premium bedding, minibar, desk

Standard Twin Room

  • 26 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Junior Suite, 1 King Bed (Double Use )

Junior Suite, 1 King Bed (Double Use ) | 1 bedroom, premium bedding, minibar, desk

Junior Suite, 1 King Bed (Double Use )

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room, 1 Queen Bed, Accessible

Standard Single Room, 1 Queen Bed, Accessible | 1 bedroom, premium bedding, minibar, desk

Standard Single Room, 1 Queen Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Presidential Suite

1 bedroom, premium bedding, minibar, desk

Presidential Suite

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds | 1 bedroom, premium bedding, minibar, desk

Standard Double Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Family Double Room, 1 Bedroom

Family Double Room, 1 Bedroom | 1 bedroom, premium bedding, minibar, desk

Family Double Room, 1 Bedroom

  • 26 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Junior Suite (Single Use)

1 bedroom, premium bedding, minibar, desk

Junior Suite (Single Use)

9.0 out of 10
Wonderful
(2 reviews)
  • 31 sq m
  • Sleeps 1
  • 1 Single Bed

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About this property

Hotel San Martin Popayan

Hotel in Popayán with 2 restaurants and casino
Along with 2 restaurants, this hotel has a casino and a nightclub. Other amenities include 3 bars/lounges, a 24-hour fitness centre and a rooftop terrace.
Hotel San Martin Popayan offers 115 accommodations with minibars and complimentary bathrobes. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones; local and international calls are complimentary (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel San Martin Popayan, you're just a quick walk from Clínica La Estancia. Features include 2 restaurants, 3 bars and a casino.
  • Enjoy international cuisine at Itinerante, one of the property's 2 restaurants and 3 bars/lounges
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a 24-hour gym and a playground
  • Within a 10-minute walk of Clínica La Estancia and Gran Casino Popayán
  • Pets welcome for a fee (restrictions apply)
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 3 bars/lounges. There's an onsite 24-hour business centre.

Event space at this hotel measures 2153 square feet (200 square metres) and includes conference space. A casino, a nightclub, and a 24-hour fitness centre are also featured at Hotel San Martin Popayan.

Smoking is allowed in designated areas at this 3.5-star Popayán hotel.

Itinerante – This restaurant specialises in international cuisine.
Room service (during limited hours) is available.

Languages

Spanish

Property amenities

Parking and transport

  • Free offsite parking

Food and drink

  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe

Restaurants on site

  • Itinerante

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Casino
  • Nightclub
  • Playground
  • Shopping
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,153 square feet of conference space
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Desk
  • Free international calls
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Contactless check-out
Late check-out subject to availability
Late check-out fee: COP 70000

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: COP 60000 per pet, per night, plus a deposit of COP 60000 per night
  • Maximum 1 (weight limit: 33 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for COP 350000.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: COP 60000 per night
  • Pet fee: COP 60000 per pet, per night
  • Late check-out fee: COP 70000 (subject to availability)
  • Rollaway bed fee: COP 350000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 8:00 AM to 8:00 PM
  • Up to 2 children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel San Martin Popayan
San Martin Popayan
Hotel San Martin Popayan Hotel
Hotel San Martin Popayan Popayán
Hotel San Martin Popayan Hotel Popayán

Hotel San Martin Popayan Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 60 out of 122 reviews
Rating 8 - Good. 33 out of 122 reviews
Rating 6 - Okay. 15 out of 122 reviews
Rating 4 - Poor. 7 out of 122 reviews
Rating 2 - Terrible. 7 out of 122 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Al

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The good: Incredibly clean, very friendly staff, comfortable and well located. The bad: No air conditioner which means open windows. I was given a third floor room facing the street. It was so loud with folks walking, talking, partying, music, sirens and traffic, I barely slept. It was still better than closing the window and sweating.
Stayed 1 night in Feb 2025

10/10 Excellent

Eunice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly environment. Nice breakfast
Stayed 1 night in Jan 2025

10/10 Excellent

Roso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Everything was perfect...just one minor detail...no air conditioning in any of the rooms...they only provide a fan...the room gets very very hot at all times...they need to have at least a portable a/c or something better than a fan...other than that it was all excellent
Stayed 4 nights in Mar 2024

2/10 Terrible

Andres

Stayed 1 night in Apr 2024

6/10 Okay

Jonathan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I have never written a negative review before now, but I had such a frustrating experience I feel it is important to share. As a seasoned global traveler, rarely have I witnessed such a disorganized state of affairs as I found in Hotel Casa Santa Domingo. A warning to all travelers who need to use their room on the day that this hotel cannot provide a smooth transition between its rooms - even when you have paid an extra $194 for an upgrade to ensure it. I was forced out of my room promptly at noon and not given access to my new room until after 3 pm. I was offered the bustling hotel entrance for my private Zoom meeting as there was no quiet place to offer me when I needed it most, including my own room. I only paid the upgrade to be in a better room thinking it would be a smooth transition. Had I known I would be evicted at noon, I never would have paid it. Won’t be making the mistake of upgrading here again. On a more positive note, the property is a museum
Stayed 1 night in Feb 2024

10/10 Excellent

Jorge A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The weather was bad raining like crazy. Start at 5 am and stop like at 11:00 am. I had tp purchase one more night at the hotel.
Stayed 1 night in Dec 2023

4/10 Poor

Andres

Stayed 2 nights in Sep 2023

10/10 Excellent

John

Friendly people
Stayed 2 nights in Jul 2023

10/10 Excellent

Monte

Travelled with group
Liked: Cleanliness, staff & service, amenities
this hotel is very 80s, a bit worn around the edges and junky even, there is a pool table in the lobby and one of those awful fake suites of armor, the art is very 80s but of the three hotels I have stayed in this trip do to availability because of Holy Week this is the one I would stay in again.
Stayed 2 nights in Apr 2023

6/10 Okay

Flora

Business traveller
Liked: Cleanliness
Ok, good location. Room service food not very good.
Stayed 1 night in Oct 2022

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I.L.I. I Love It. Best staff ever.

A long awaited trip to visit family. 30 years in the making. Great place and near everything. The staff went above and beyond to accommodate my Wife and Sister and even up grated the room free. Great restaurant in the hotel and flowers everywhere. Will recommend. I.L.I. I Love It…… I must commend the staff that made that place one of the best overall and I have being in 23 countries. I.L.I.
Stayed 4 nights in Sep 2022

8/10 Good

Nury

Stayed 1 night in Aug 2022

10/10 Excellent

David

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un gran servico en especial el trato por llevar a mi perro fue lo mejor muchas gracias
Stayed 5 nights in Jun 2022

10/10 Excellent

Joao

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and friendly service
Stayed 1 night in Jun 2022

4/10 Poor

Nury

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
El desayuno no es bueno, simple y frio, no hay variedad
Stayed 1 night in Jun 2022

8/10 Good

valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel didn't have a/c so we asked for a fan. You can open the windows because the temperature was lovely. But it's annoying because of the sound of the cars. The rest was ok, the pool wasn't available during my stay
Stayed 1 night in Jan 2022

2/10 Terrible

Steven

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room description said 800 square feet. The room was at most 300 sq feet
Stayed 1 night in Jan 2022

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Nury

Travelled with partner
Liked: Cleanliness, staff & service
Toallas del baño en pésimo estado, la seguridad durante el día para ingresar al hotel es mínima, NO tienen aire acondicionado.
Stayed 1 night in Aug 2021

10/10 Excellent

Octavio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great expierence , everyone was professional and resourceful.
Stayed 2 nights in Oct 2019

2/10 Terrible

Octavio

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Horrible noise all night until 3 am each night. No A/C so I couldn’t close the windows. Double edge sword close the window and burn up or open to the all the noise.
Stayed 7 nights in Nov 2018

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018