4/10 Poor
sindy
10 Jul 2025
Disliked: Staff & service, property conditions & facilities
The lady at check-in was great. We had just come from dinner to check in and leave to go see sunset from atop Hurricane Ridge. We didn't get back until around 10 pm. I wanted to shower before bed but noticed that we had NO towels. Not one. The office closes at 9, so I called the hotel phone number. The man answered the phone very casually, no Royal Victorian, may I help you out anything. I told him that we had no towels. He told me that the office was closed. Glad we could agree on that. I told him that we'd like some 'tonight'. He first told me he could get them to me by midnight. I stood that was not acceptable. Then he said maybe by 11 pm. When I started to all why not sooner, he hung up on me. Look, it's not my fault that his housekeeping didn't do their job properly. Needless to say, we went to bed without showers. I hoped maybe they'd be outside our door this morning, but no. So since the office doesn't open until 9, I called the same number. When he answered, he said, are you calling about the towels? Um, yes! Yes, I am. He then said he'd bring them by momentarily AND HE DID! No apology.
I then got on the phone with Hotels.com to get some kind of refund for the inconvenience. They put me on hold to confirm my story with the hotel, then came back to say that the hotel would give us 15% refund, which isn't great but it's something.
The rooms are worn. The hairdryer was melted (😳). The couch cushion had a large gash.
Would NOT recommend.
sindy
Stayed 1 night in Jun 2025