6/10 Okay
Rhys
19 Dec 2025
We were a bit blind sided at the start of the stay with the additional £25pp for 2 hours use of the spa. I tried to call the hotel to confirm this before we stayed and waited 10 mins on the call before I got through to reception. The receptionist advised me there was a staff Christmas lunch on and she had just returned to the desk. Once I was there at the hotel we spoke to the Duty manager who when I advised that I was pretty annoyed about having to call several times and then wait ten mins to get through to reception to be told “that’s normal and what can be expected” which I fully disagreed with any place should not leave any customers having to sit on a ringing phone for 10 mins without someone at least answering and advising they’re busy and putting on hold. This left a bitter taste in our mouth as it’s just not acceptable for management to accept that as a suitable time to leave a customer waiting without speaking to anyone. Just left us a bit annoyed.
Rhys
Stayed 1 night in Dec 2025

















