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Tru by Hilton Portland Airport Area

2.5 star property

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Photo gallery for Tru by Hilton Portland Airport Area

Reception
Business centre
In-room safe, soundproofing, free WiFi, bed sheets
Snack bar
Billiards

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping

Explore the area

View in a map
369 Maine Mall Road, South Portland, ME, 04106
  • Place, Maine Mall
    ‪2 min walk‬
  • Place, Thompson's Point
    ‪5 min drive‬
  • Place, Maine Medical Center
    ‪7 min drive‬
  • Airport, Portland, ME (PWM-Portland Intl. Jetport)
    ‪5 min drive‬

Room options

View all photos for Room, 1 King Bed

In-room safe, soundproofing, free WiFi, bed sheets

Room, 1 King Bed

9.0 out of 10
Wonderful
(190 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

In-room safe, soundproofing, free WiFi, bed sheets

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(127 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

In-room safe, soundproofing, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Roll-in Shower)

9.4 out of 10
Exceptional
(19 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

In-room safe, soundproofing, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, soundproofing, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Hearing)

8.4 out of 10
Very good
(13 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-in Shower)

Room, 2 Queen Beds, Accessible (Roll-in Shower) | In-room safe, soundproofing, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Roll-in Shower)

9.2 out of 10
Wonderful
(15 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

In-room safe, soundproofing, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Hearing)

9.2 out of 10
Wonderful
(25 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Tru by Hilton Portland Airport Area

Hotel in South Portland with free breakfast and free airport shuttle
This hotel features a fitness centre, a snack bar/deli and coffee/tea in a common area. Free on-the-go breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Other amenities include a business centre, laundry facilities and a 24-hour front desk.
Tru by Hilton Portland Airport Area offers 98 accommodations with a safe and a hairdryer. LED televisions are featured in guestrooms.

Bathrooms include a shower and complimentary toiletries. This South Portland hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Tru by Hilton Portland Airport Area gets high marks from our customers. During your stay, you're just a quick walk from Maine Mall. You'll find features such as free WiFi in public areas, free self-parking and a free round-trip airport shuttle. This property offers pet-friendly amenities, such as food and water bowls.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the location
  • Steps from Maine Mall and a 3-minute drive from Nonesuch River Golf Club
  • Free airport shuttle service
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. There's an onsite business centre. A roundtrip airport shuttle is free (available 24 hours). A fitness centre, tour/ticket assistance, and coffee/tea in common area are also featured at Tru by Hilton Portland Airport Area. Free self parking is available. You'll have access to the indoor pool at a partner property.

Smoking is allowed in designated areas at this South Portland hotel.

Guests are served a free on-the-go breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times and on request
  • Free uncovered self parking on site

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool (guest access)

Family friendly

  • Access to nearby indoor pool
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • 1 building
  • 4 floors
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Portland Airport Area Hotel
Tru Hilton Portland Airport Area
Tru By Hilton Portland Airport Area South Portland
Tru Hilton Portland Area
Tru By Hilton Portland Area
Tru by Hilton Portland Airport Area Hotel
Tru by Hilton Portland Airport Area South Portland
Tru by Hilton Portland Airport Area Hotel South Portland

Tru by Hilton Portland Airport Area Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1009 out of 1611 reviews
Rating 8 - Good. 370 out of 1611 reviews
Rating 6 - Okay. 142 out of 1611 reviews
Rating 4 - Poor. 48 out of 1611 reviews
Rating 2 - Terrible. 42 out of 1611 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lynn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Cassidy

Stayed 1 night in Jul 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean, modern, has a nice breakfast, and is 10 minutes from the heart of Portland. The staff at this hotel was really great. Friendly and helpful.
Stayed 5 nights in Aug 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that these rooms have no carpet!
Stayed 1 night in Aug 2025

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute place!
Stayed 1 night in Aug 2025

10/10 Excellent

Stefanie

Stayed 2 nights in Aug 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to stay from the airport and close to restaurants. Our room was clean and comfortable and staff was friendly. All in all a pleasant experience.
Stayed 1 night in Jul 2025

2/10 Terrible

Don

Travelled with family
Disliked: Staff & service

Don’t stay at this hotel

Management are scammers. They agreed to cancel and exchange a room on Monday for Tuesday, and then charged me for both. Fortunately, I had a representative from Hotels.com handle the transaction for me. But you nor I should have to deal with this issue again. Terrible management and customer service!
Stayed 1 night in Aug 2025

8/10 Good

Manon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean hotel with really nice staff

The pictures on this one were a bit old so the game area wasn't quite this nice... more suited to kids, but overall it wa s a nice space and Tru tends to be consistent. The service here was excellent and the breakfast was really well done. I espectially appreciated that those of us who came down to breakfast later didn't get cold leftovers. The rooms were clean and I like that Tru doesn't have carpets now. We had a really pleasant stay here and were able to relax in our room on days when we needed to take a beat. This hotel was also super dog friendly and I loved that there was space to walk my dog.
Stayed 5 nights in Jul 2025

2/10 Terrible

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not appreciate the way I was treated by the manager at this property. We had confusion around our hotel stay and cancellation policies. When I asked to speak to someone in charge I was not given their information. I stated that I was going to leave a review on the business page. The manager then stated that I was "threatening" them and hung up the phone. I have never been treated so poorly. Terrible experience and they are refusing to refund me.
Stayed 2 nights in Aug 2025

8/10 Good

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Great & friendly staff! Nice breakfast.
Stayed 1 night in Aug 2025

6/10 Okay

Julieta

Stayed 2 nights in Aug 2025

10/10 Excellent

Brian

Liked: Staff & service, property conditions & facilities
Thanks for the great stay.
Stayed 1 night in Aug 2025

8/10 Good

Ying-Wei

Liked: Cleanliness, staff & service
Staffs are very friendly and responsive. Hair conditioner in the bathroom was out. Staff gave us small bottles and had it switched out the next day. The bed and pillows are too soft. I like firmer mattress and pillows. I felt back aches after sleeping on the bed.
Stayed 2 nights in Aug 2025

8/10 Good

HyunJung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

ryan

Stayed 2 nights in Aug 2025

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice clean - Good Rest

Nice and clean hotel, near the airport. Staff advised that there was hot-tub and pool next door at the Ramada Inn where Tru had access too. Went to Ramada and only pool. Good Breakfast and played some pool.
Stayed 2 nights in Aug 2025

8/10 Good

Liang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty basic but everything is new and clean. No house keeping.
Stayed 3 nights in Aug 2025

10/10 Excellent

dannny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Megan, Vaudreuil-Dorion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of spots around for coffee, food, and shopping.
Stayed 3 nights in Jul 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Smooth check-in, great staff and very clean. Room comfortable. Would definitely stay again and highly recommend this location and , overall, the brand.
Stayed 1 night in Aug 2025

6/10 Okay

Timothy, Cleveland

Travelled with partner
Liked: Staff & service, property conditions & facilities
There was hair on the sheets in our bed.
Stayed 1 night in Aug 2025

8/10 Good

Chia-Li

Stayed 2 nights in Aug 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025