Below is the verbatim account ofcommunications with personnel of guest ready, rather guest not-ready, ground team: locks are confusing & stuck. When that was communicated I was told to send a video. The elevator lights were misleading & not stopping at a certain floor making it necessary to carry luggage down 4 flights of stairs. When this was communicated I was asked to send a video. I am not a video man, just a traveller. When I stated thanks are only due after the elevator was fixed, I was asked to moderate my expression