The rooms were comfortable although my wife did not like the way the toilet/shower areas were not completely partitioned from the rest of the room. They had a great snack and coffee service on each landing. The location is very close to the tram stop, and we used it often to get around. The alley the hotel was on was a little grungy, but I prefer to consider that part of the charm of staying in the old city versus a modern hotel. The only negative was an ungodly amount of stairs (reason for 4 stars) to reach your room as the property has no elevator. If you have issues with stairs, avoid it, otherwise it was wonderful.