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Novotel

3.0 star property

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Photo gallery for Novotel

Restaurant
Classic Single Room | Hypo-allergenic bedding, down duvets, desk, laptop workspace
Free self-parking, free valet parking
Gym
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
BLVD. ADOLFO RUIZ CORTINEZ No. 713, COL. 27 DE SEPTIEMBRE, Poza Rica, VER, 93320
  • Place, University Veracruzana Poza Rica
    ‪3 min walk‬
  • Place, Park of the Americas
    ‪12 min walk‬
  • Place, 18 de Marzo Square
    ‪14 min walk‬
  • Airport, Poza Rica, Veracruz (PAZ-El Tajin National)
    ‪43 min drive‬

Room options

View all photos for Classic Double Room

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Classic Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Double Room Standard

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Double Room Standard

  • Sleeps 2
  • Free Wi-Fi

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About this property

Novotel

A 24-hour health club, a bar/lounge and a coffee shop/cafe are available at this smoke-free hotel. Free WiFi in public areas, free valet parking and a free manager's reception are also provided. Other amenities include a business centre, dry cleaning and laundry facilities.
Novotel offers 72 air-conditioned accommodations with complimentary bottles of water and a ceiling fan. Beds feature down duvets. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead.

This Poza Rica hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, an iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour health club.
During your stay at Novotel, you're just a quick walk from University Veracruzana Poza Rica. Features include free WiFi in public areas, free valet parking and a free manager's reception. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free valet parking and self-parking
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a 24-hour gym
  • Steps from University Veracruzana Poza Rica and 6 minutes on foot from Hospital Regional Pemex
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

A business centre and 3 meeting rooms are available. A 24-hour health club, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at the business-friendly Novotel. Free self parking and valet parking are available.

This 3-star Poza Rica hotel is smoke free.

The hotel hosts a free manager's reception daily.
RESTAURANTE LOS NARANJOS – On-site restaurant.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • Free daily manager's reception

Restaurants on site

  • RESTAURANTE LOS NARANJOS

Things to do

  • 24-hour health club
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: 6:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 300 per pet, per night, plus a deposit of MXN 200 per night
  • Only dogs and cats are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 200 per night
  • Pet fee: MXN 300 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Novotel.

Property is also known as

Novotel Hotel Poza Rica
Novotel Poza Rica

Novotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 26 out of 60 reviews
Rating 8 - Good. 27 out of 60 reviews
Rating 6 - Okay. 4 out of 60 reviews
Rating 4 - Poor. 3 out of 60 reviews
Rating 2 - Terrible. 0 out of 60 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities
Clean room with nice .
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Lucina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness! Pretty affordable , very kind staff. Convenient ubication , close to downtown by walking but not to close to keep it quiet. I gladly would be back again.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

María Trinidad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FACIL Y ACCESIBLE DE LLEGAR
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facil acceso, en una avenida grande. Tiene un estacionamiento amplio
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

ANGEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable y atento
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Diana A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio, todo su persona fue muy amable, excelente lugar y sus desayunos muy ricos.
Stayed 2 nights in May 2025
Verified

8/10 Good

Pablo Erasmo

Liked: Cleanliness, staff & service, property conditions & facilities
Llegué me instale y salí, regresando a las 1.00 am y ya no tenía cupo el estacionamiento, tuve que rogarles para que me acomodara en un espacio pequeño con la advertencia que podrían hablarme a cualquier hora si no podía salir otro vehículo Querían que lo dejara en la calle, eso no me gustó, ya que yo contraté buscando un lugar con estacionamiento Eso no me gustó
Stayed 1 night in Apr 2025
Verified

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar cerca de donde tenia que ir,
Stayed 1 night in Mar 2025
Verified

8/10 Good

ROSA ISELA GOMEZ

Liked: Cleanliness, staff & service, amenities
Todo excelente el único detalle es que el clima de la habitación como es de ventana hace mucho ruido Por otro lado el restaurante y la limpieza muy bien
Stayed 2 nights in Mar 2025
Verified

8/10 Good

AHUIZOLT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención del personal, cómodo y limpio!
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Mayari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cómodo,limpio, buen trato y estacionamiento.
Stayed 2 nights in Dec 2024
Verified

6/10 Okay

Antonio

Disliked: Cleanliness

Mala

Tenía cucarachas con eso se dice todo
Stayed 2 nights in Nov 2024
Verified

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ME PARECIO BUEN LUGAR, TENIA RESTAURANTE POR LO QUE NO HABIA QUE IR FUERA.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 1 night in Jun 2024
Verified

8/10 Good

LART Claudia

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Había cucarachas pequeñas en mi habitación y una cama individual que al estar sin ropa de cama se notaba el colchón muy viejo y sucio
Stayed 3 nights in Mar 2024
Verified

4/10 Poor

Hilario

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Al llegar habiamos indicado que llevabamos mascota, nos registramos y cuando regresamos ese dia de la playa por la tarde se nos indico debiamos hacer un pago extra por la mascota, cosa que no se nos indico antes. Tanto en la app como el hotel deberian estar o indicar que se maneja ese ripo de cobro adicional para que no fuera sorpresa ckmo no la llevamos nosotros. La puerta del baño se atoraba, y la de la ducha estaba desoldada y no cerraba,
Stayed 2 nights in Mar 2024
Verified

8/10 Good

FERNANDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
esta muy accecible
Stayed 2 nights in Dec 2023
Verified

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mejoren con las reservaciones

Cuando llegue no tenían mi reservación el muchacho le dio solución solo fue una poca más tardado , lo q no me gustó fue que habían militares en el hotel y es incómodo por el echo q no pudimos abrir las cortinas de la habitación por qué estaban hasta en la azotea y ocupaban la mitad del estacionamiento y tube que dejar mi carro en la calle
Stayed 2 nights in Dec 2023
Verified

8/10 Good

Rulo

Liked: Cleanliness, staff & service, property conditions & facilities
Es muy cómoda y espaciosa las habitaciones solo que demora en enfriar los climas.
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Es céntrico, instalaciones cuidadas, atención muy amable y esmerada, muy pulcra y amplios
Stayed 1 night in Mar 2023
Verified

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estancia agradable y funcional.

Balance en calidad precio, ayuda el contar con restaurante, ubicación céntrica, habitaciones sencillas pero funcionales, limpio, sobre boulevard principal un poco de ruido, wifi básico, Tv no smart cable.
Stayed 3 nights in Jan 2023
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las necesidades necesarias para estar comodo,excelente servicio y amabilidad. En la habitación que me tocó aveces se iba la señal del internet y la pantalla de la habitación no es la mejor pero en general es un lugar recomendable para estar comodo y si tuviera que regresar a poza rica seguramente me quedaría de nuevo.
Verified

6/10 Okay

mariann

Liked: Cleanliness, amenities
No me gustó, yo fue en diciembre hacía frío y las camas solo tienen la sabana y la colcha súper delgada y vieja, lugar súper pequeño. :(
Verified

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendable

Bastante centrico ybuena comodidad
Stayed 1 night in Sep 2022
Verified

6/10 Okay

Juan Carlos Veru

A pesar de que éramos 4 personas, se reservó para 4 personas, solo había 2 toallas, se pidieron otras 2, pero solo llevaron una. Las sábanas estaban en mal estado: una pequeña parte estaba quemada.
Stayed 1 night in Jul 2022