6/10 Okay
trevor
7 Oct 2025
Liked: Property conditions & facilities, room comfort
A strange experience
A strange sort of place. It is a beautiful old manor with great history. The room was spacious and welcoming.
We stayed there for 4 nights and generally enjoyed it.
It’s strange in that it has many many rooms in several wings, but it has no restaurant. It has a bar area with a bar menu that is very sparse and limited. Thank goodness for the Broughton inn, a 10 minute flat walk away. We ate there 2 of the 4 nights and it was amazing. A real country pub with top food and drinks. Fabulous atmosphere and staff.
Speaking of which. The staff at the Marriott seemed untrained and totally without any guidance. Is there a manager there? Who knows.An exception to this was a guy named Paul. He was very helpful and seemed to be enjoying the job.
Other staff members seemed to be afraid of something and one, had only been there for a few weeks, said they had nightmares most nights 😳 .
The housekeeping was mediocre at best and didn’t seem too happy either.
It’s a shame really as a good manager encouraging staff and taking an interest could really make a difference.
We are currently staying at the Marriott in Durham and experiencing the same issues, with no restaurant and the same menu as Preston Marriott. It sure sounds like it’s a head office issue throughout the whole Marriott chain.
Would we stay with Marriott again? Possibly, but only to see if it has changed. If no.
trevor
Stayed 2 nights in Oct 2025