The property itself was great. You get the amenities of the hotel. It was nice being able to walk to the beach which the property shares with 1 Hotel. The biggest downside was checking in and communication with the management team. They did not have us on the list to check in which caused us to wait about an additional hour to check in. The management team did not want to communicate and help resolve the issue as to why my name wasnât down and they didnât care that it took an hour for the hotel to get our reservation. Again the property and room were good but management is poor.
Our property was as described and lovely. Vacasa dropped the ball on adding us to the reservation list so, upon arrival, we were not able to get checked in to the resort. You are not contacting a property owner, you are contacting an outsourced team with no connection or knowledge of the property. I was put on hold repeatedly for extended periods of time, only to be asked what I was calling about over and over again. I asked for a manager but the agent was very reluctant to transfer me. When I finally did speak to a manager, I asked that they relay the issue to the property owner, and they said they had no way of doing that.That presents a real problem when you need help with the property itself. They said they would try reaching someone âlocalâ to call the resort, whatever that means.The resort concierge said this happens multiple times a day with Vacasa. The resort consists of independently owned condos, and they said the ones booked through Vacasa often have issues.
The view was incredible. The walk was a little much. Didnât think the studio was as clean as it should have been. Floor needed mopping and coffee maker we didnât use until we cleaned it. The mattress sagged
Had a great stay in this room. Loved the resort and view from the balcony. The room itself needed some upgrades. The sliding glass door does not lock and the drawers for the dresser in the closet were very difficult to open/close. I wish there were small beach chairs to take to the beach so we didnât have to rent any. But overall we had a great stay and would definitely stay again.
The views of the Napali coast canât be beat from this unit. It was the furthest building back so we had nobody in front of us and it was breathtaking all through out the day. The pool and outdoor lobby area was very beautiful and welcoming as well. We spent most of our time exploring vs at the resort but coming back to a clean room with a large bathroom was ideal. Only thing to note is the walk from the unit to the parking lot is a bit of a haul (but at least itâs pretty along the way)