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Neptune, an Ash Hotel

3.5 star property
VIP Access

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Photo gallery for Neptune, an Ash Hotel

Property entrance
2 bars/lounges, karaoke bar, cocktail bar
2 bars/lounges, karaoke bar, cocktail bar
Staircase
The Gang Room, Two Queen Beds | Premium bedding, pillow-top beds, minibar, individually decorated

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

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122 Fountain Street, Providence, RI, 02903
  • Place, Amica Mutual Pavilion
    ‪1 min walk‬
  • Place, Rhode Island Convention Center
    ‪2 min walk‬
  • Place, Brown University
    ‪19 min walk‬
  • Airport, Providence, RI (PVD-T.F. Green)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for The Patron Double Room, 1 Double Bed

Premium bedding, pillow-top beds, minibar, individually decorated

The Patron Double Room, 1 Double Bed

8.6 out of 10
Excellent
(29 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Two Bunk Beds (The Kin Room)

Two Bunk Beds (The Kin Room) | Premium bedding, pillow-top beds, minibar, individually decorated

Two Bunk Beds (The Kin Room)

8.2 out of 10
Very good
(10 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Bunk Beds

View all photos for Four Bunk Beds (The Classmates Room)

Four Bunk Beds (The Classmates Room) | Premium bedding, pillow-top beds, minibar, individually decorated

Four Bunk Beds (The Classmates Room)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 4
  • 4 Single Bunk Beds

View all photos for The Mates Room, One Queen Bed

The Mates Room, One Queen Bed | Premium bedding, pillow-top beds, minibar, individually decorated

The Mates Room, One Queen Bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for The Gang Room, Two Queen Beds

The Gang Room, Two Queen Beds | Premium bedding, pillow-top beds, minibar, individually decorated

The Gang Room, Two Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for The King Room, One King Bed

The King Room, One King Bed | Premium bedding, pillow-top beds, minibar, individually decorated

The King Room, One King Bed

9.6 out of 10
Exceptional
(17 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Guardian Suite, One King Bed

The Guardian Suite, One King Bed | Premium bedding, pillow-top beds, minibar, individually decorated

The Guardian Suite, One King Bed

8.8 out of 10
Excellent
(6 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Neptune, an Ash Hotel

Hotel with bars, steps from Rhode Island Convention Center
Along with 2 bars/lounges, this smoke-free hotel has a snack bar/deli and a coffee shop/cafe. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk and ATM/banking services.
Neptune, an Ash Hotel offers 52 air-conditioned accommodations with minibars and designer toiletries. This individually decorated and furnished accommodation includes desks. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Neptune, an Ash Hotel. During your stay, you're just a quick walk from Rhode Island Convention Center. Free WiFi in public areas, 2 bars and a coffee shop/cafe are available.
  • Free WiFi
  • Enjoy a meal at the coffee shop or drinks at the cocktail bar
  • Breakfast served daily for a fee
  • Amenities include multilingual staff, a lift and an ATM
  • Guests have great things to say about the clean guestrooms and the location
  • Steps from Rhode Island Convention Center and Amica Mutual Pavilion
  • Dogs welcome free of charge
Along with a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Neptune, an Ash Hotel also features multilingual staff, concierge services, and an ATM.

This 3.5-star Providence hotel is smoke free.

For a fee, guests can enjoy a local cuisine breakfast daily from 7:00 AM to noon.
The Dean Bar – On-site cocktail bar.
The Boombox – On-site karaoke bar. Open selected days.
Bolt Coffee – On-site coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (USD 38.75 per night)
  • Limited on-site parking

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 6 to 20 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bolt Coffee
  • The Boombox
  • The Dean Bar

Things to do

  • Bicycle storage

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 6 to 20 per person
  • Nearby parking fee: USD 38.75 per night(2 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Dean Hotel Providence
Dean Hotel
Dean Providence
The Dean Hotel
The Dean Hotel, An Ash
The Dean Hotel, an Ash Hotel Hotel
The Dean Hotel, an Ash Hotel Providence
The Dean Hotel, an Ash Hotel Hotel Providence

Reviews

Neptune, an Ash Hotel Reviews

8.2

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 481 out of 1004 reviews
Rating 8 - Good. 260 out of 1004 reviews
Rating 6 - Okay. 137 out of 1004 reviews
Rating 4 - Poor. 82 out of 1004 reviews
Rating 2 - Terrible. 44 out of 1004 reviews

Reviews

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Location is perfect to walk all downtown
Stayed 7 nights in Aug 2025

10/10 Excellent

Kristina

Stayed 1 night in Aug 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Providence Cool - especially when it's fully up an

This was a late booking (a week before) and wanted to be central. It was in the middle of a rebrand so was a little tricky to find as outside it says The Dean. Parking was in an adjacent city lot ($40 with hotel). Hotel is small with a cool vibe. The check in guy was helpful and helped us navigate the old fashioned lift. There is a lobby area with a coffee shop but this was only open for a couple of hours in the morning and just serves coffee. The bar was being refurbished and looked very cool. The place has a history and you definitely get a vibe! The room was a very pleasant surprise - modern, clean design with thought to the style. Great bathroom and shower. All in all an interesting discovery if you want to be downtown.
Bedroom
Bedroom
Bathroom
Outside
Stayed 1 night in Aug 2025

10/10 Excellent

Irwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel but safe and quiet.
Stayed 2 nights in Jul 2025

10/10 Excellent

Alexander, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Fun designed place, dark room

Fun building furnishings. Newly renovated bath, etc. The Desk staff were gracious and helpful. Our room was very dark, the windows look to a brick wall and the indoor lighting was minimal. Had a small TV at far end of a 20ft room. We werent there to watch TV but still. No fridge in the room . I have VIP status = allotted a free drink yet they declined to tell us the bar was closed for renovation. We did get a nice coffee @ coffee bar there in the a.m.Central location, so overall a nice place, Just ask for a room facing the street, and bring a cooler if u need for drinks or snacks
Stayed 1 night in Aug 2025

4/10 Poor

James

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Ana, Davie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms were very small. No phone in the rooms and the coffee shop inside the hotel had a very limited menu.
Stayed 2 nights in Jul 2025

6/10 Okay

Joanne

Travelled with partner
Liked: Cleanliness
Small room, difficult elevator to open, few amenities, no mini bar, food or in room coffee, no cafe, parking is expensive, tiny bathroom & shower. Room decor was fine, bed comfy, bar was nice. The karoke place downstairs was loud and awful. Would not stay here again.
Stayed 2 nights in Aug 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tiny rooms in a cute hotel!

Cute hotel and SMALL but well designed rooms. For some reason the cute coffee bar was never open during our three night stay! Definitely not a room you would “hang out in” as the only seating was the bed and one small desk chair.
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Danielle

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service

“Meh”

Started out annoying as my room wasn’t ready on time on a Monday afternoon. The front desk said they’d text me when the room was ready. 45 minutes later I checked back and they said the room was ready but the previous agent left for the day. Okay cool thanks for that. I had problems with the parking and got a ticket though the machines weren’t working. Front desk kid couldn’t care less. It’s small and gives more of a hostel vibe than a hotel. And why is the bed basically on the floor. Wouldn’t come back.
Stayed 1 night in Aug 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
It was a unique place to stay and Haley at the front desk was amazing. So friendly and upbeat and went out of her way to help me with my luggage to room and made me feel very special and she cared .
Stayed 1 night in Aug 2025

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy stay in Providence

The stay was very nice. The staff was friendly. It's in a nice area of town. My only complaint is that the name of the hotel in not on the front of the hotel making it difficult to find.
Stayed 2 nights in Jul 2025

10/10 Excellent

XU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

2/10 Terrible

Stephane

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Chung Hin Aaron, Melbourne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nicely styled hotel with friendly staff
Stayed 1 night in Aug 2025

10/10 Excellent

PM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Great vibe to the hotel.
Stayed 2 nights in Jul 2025

8/10 Good

Julia

Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service

Fine for what you pay.

Inexpensive, not a bad location and definitely more hipster than the local Marriot. But now looking shopworn and the staff are consistently diffident.
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very cute and we enjoyed our stay. The area is great and there is plenty to walk to. The rooms do not have a coffee maker or refrigerator. There is ice available, but you have to call down to request it. There is a coffee counter in the lobby area to buy coffee, but it’s only open Thu-Sun, so we had no coffee available since we weren’t there those mornings. The bathroom is very small with little counter space, but it worked out okay for us. The shower is also very small and made it awkward to shower. The bed was fairly comfortable, but the couch is stiff. We enjoyed both bars (there is a ‘speakeasy’ and a karaoke bar called Boombox). We wish they were open more nights. Bartenders at both bars were terrific. Friendly and full of recommendations. The hotel staff was all wonderful, helpful, and kind.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's an elective place, quirky, and why we selected it. I wish it had a few more amenities like readily available coffee and food bites. Other than that I enjoyed it and would recommend if you want to experience something other than the common hotel offerings
Stayed 3 nights in Jul 2025

6/10 Okay

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service
Very nice hotel room in a great location - plenty of restaurants, bars and cafes nearby - the hotel staff we encountered were very nice and welcoming. Unfortunately we couldn't find a water cooler and the hotel cafe hours were not clear. The hotel has a single very small old fashioned lift (only fits 2 adults + luggage) that at times made some questionable noises and it took us 3 tries to get from Level 3 of 4 when checking out (stairs not an option with our luggage). The Boom Box Kareoke bar was fun, but would have been very noisy on lower levels at that end of the hotel! The walls were pretty thin and we were woken up at early hours by some inconsiderate, noisy guests returning to their rooms - bring your earplugs! The hotel car park is convenient but costs USD 40 a night.
Stayed 2 nights in Jul 2025

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Somewhere I missed this is a boutique hotel . Definitely not my style . Couldn’t even get a cup of coffee .. 5 star to the girls up front
Stayed 3 nights in Jul 2025