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Hotel Del Portal, Puebla

3.5 star property

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Photo gallery for Hotel Del Portal, Puebla

Front of property – evening/night
Standard With View | Premium bedding, in-room safe, desk, soundproofing
Lunch and dinner served, Mexican cuisine
Lobby sitting area
Premium bedding, in-room safe, desk, soundproofing

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Business services
  • Bar
  • Laundry room

Explore the area

View in a map
Juan de Palafox y Mendoza 205, Colonia Centro, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪2 min walk‬
  • Place, Puebla Cathedral
    ‪3 min walk‬
  • Place, Puebla Convention Center
    ‪7 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪49 min drive‬

Room options

Standard Room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

Standard Room

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Premium bedding, in-room safe, desk, soundproofing

Superior Double Room

10.0 out of 10
Exceptional
(1 review)
  • 12 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Premium bedding, in-room safe, desk, soundproofing

Standard Twin Room

  • 12 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Triple Room

Premium bedding, in-room safe, desk, soundproofing

Standard Triple Room

  • 12 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Room, 2 Double Beds, Balcony

Premium bedding, in-room safe, desk, soundproofing

Superior Room, 2 Double Beds, Balcony

7.6 out of 10
Good
(9 reviews)
  • 12 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds

Shower, free toiletries, hair dryer, towels

Family Room, Multiple Beds

  • 12 sq m
  • Sleeps 5
  • 3 Double Beds

View all photos for Family Room

Premium bedding, in-room safe, desk, soundproofing

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 12 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Single Bed

Standard Twin Room

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior

Premium bedding, in-room safe, desk, soundproofing

Superior

8.0 out of 10
Very good
(3 reviews)
  • 10 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard

Premium bedding, in-room safe, desk, soundproofing

Standard

8.8 out of 10
Excellent
(9 reviews)
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

Standard Quadruple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed OR 2 Queen Beds

Superior Double Room, Balcony

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Del Portal, Puebla

Colonial hotel with 24-hour front desk and restaurant
A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business centre, a meeting room and concierge services are on-site.
Hotel Del Portal, Puebla offers 90 accommodations with laptop-compatible safes and free toiletries. Beds feature premium bedding. 32-inch flat-screen televisions come with satellite channels. Bathrooms include a shower.

This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

During your stay at Hotel Del Portal, Puebla, you're just a quick walk from Zócalo de Puebla. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy a bite to eat at LA NOGADA, a family restaurant that serves Mexican cuisine
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Zócalo de Puebla and 9 minutes by car from Angelopolis Commercial Center
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

A computer station is on site and WiFi is free in public spaces. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly Hotel Del Portal, Puebla.

This Colonial Puebla hotel is smoke free.

LA NOGADA – This family restaurant specialises in Mexican cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (MXN 120 per night)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • LA NOGADA

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • Lift

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1700
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Del Portal, Puebla

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: MXN 120 per night (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • There is limited hot water on site.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel del Portal
Hotel del Portal Puebla

Hotel Del Portal, Puebla Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 429 out of 1004 reviews
Rating 8 - Good. 308 out of 1004 reviews
Rating 6 - Okay. 135 out of 1004 reviews
Rating 4 - Poor. 68 out of 1004 reviews
Rating 2 - Terrible. 64 out of 1004 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Olga

Stayed 2 nights in Oct 2025

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is amazingly pretty and very affordable
Stayed 1 night in Sep 2025

6/10 Okay

Silvia

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Not worth the stay

The place has no parking & there will be additional fee for it. $120 mx pesos. The rooms are small. Beds with concrete base. No ice on premises. No a/c. Towels and sheets are tearing apart. Good deal on hotels.com but you cannot upgrade snd and if you want to extend your stay you will have to check out ( leave the room with all your belongings) and wait for another room to be assigned. Good things: good location, luggage storage free of charge, elevator and bell service are nice.
Stayed 1 night in Sep 2025

8/10 Good

Danoska

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic, an exemption that there were only 2 towels and we were 3 people.
Stayed 2 nights in Sep 2025

4/10 Poor

Arpit, fremont

Travelled with family
Disliked: Amenities
Very bad and unprofessional staff. They told us that our Expedia booking was only for one room (it was for two rooms and paid). They even asked us to contact Expedia to figure out instead of checking themselves. Why should we call Expedia when we already paid and Expedia showing confirmation on their website? (this confirmation comes after hotel confirms to Expedia). Really not worth your time and energy. They were blunt and disrespectful and rude. After 30 minutes of searching and we not giving up, they found the booking but never apologized that they were at mistake. Really unprofessional behavior.
Stayed 1 night in Jun 2025

10/10 Excellent

JULIO CESAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estaba cerca de la úbicacion del hotel
Stayed 7 nights in May 2025

10/10 Excellent

Elisa

Stayed 2 nights in Jun 2025

4/10 Poor

Alejandro

Travelled with family
Liked: Cleanliness
Two nights there was no hot water. The rooms without view are very small and have no ventilation. The housekeeping staff were very friendly, but not the front desk staff.
Stayed 4 nights in May 2025

6/10 Okay

Patricio

Travelled with family
Liked: Cleanliness, staff & service
Nice &clean the only thing no AC
Stayed 5 nights in May 2025

8/10 Good

isaura, El Paso T

Liked: Cleanliness, amenities
Stayed 3 nights in May 2025

2/10 Terrible

Diana

Disliked: Cleanliness, amenities, property conditions & facilities
Stay away from this place. They did not return my passport.
Stayed 1 night in May 2025

10/10 Excellent

Graciela

Liked: Amenities, property conditions & facilities
Me gustó mucho porque estaba todo sercas y el personal del hotel muy amable
Stayed 2 nights in Feb 2025

6/10 Okay

Dr.Victor, Tepic

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately the room we had was poorly ventilated. There was a fan that did not help. There was a small window that opened to a closed, roofed courtyard. The ceiling was low in the room and kept the heat close. We slept poorly. The location was excellent If I could be assured of a better room I might stay again. The room definitely needed upgrades, ventilation especially.
Stayed 4 nights in May 2025

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely be back
Stayed 4 nights in May 2025

10/10 Excellent

guadalupe

Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Great location
Stayed 2 nights in Mar 2025

6/10 Okay

Ana

Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great hotel in a good location. The staff were friendly and helpful. It was clean and tidy
Stayed 4 nights in Apr 2025

10/10 Excellent

Alma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family room was pretty great for my family and I. The staff was super helpful. It was a great stay. The building itself is old and very nicely kept. What could've made it better was an a/c but we had a fan in the room, it doubles as white noise to sleep 😴 🙂
Stayed 1 night in Apr 2025

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, a little old and low ceilings Is noisy due to location but gets quieter after 1am
Stayed 1 night in Apr 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

mascraft

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

James, SANTA CRUZ

Liked: Cleanliness, staff & service, property conditions & facilities
it was a very convenient location to Central
Stayed 5 nights in Mar 2025