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Hotel Gala

3.0 star property

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Photo gallery for Hotel Gala

Handrails in hallways
32-inch LED TV with cable channels, TV
Restaurant
32-inch LED TV with cable channels, TV
1 bedroom, premium bedding, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
  • Parking included
  • Room service
  • Laundry
  • 24/7 front desk

Explore the area

Map
Avenida 3, Pte., No 150, Historic Center, Puebla, PUE, 72000
  • Zócalo de Puebla
    ‪3 min walk‬
  • Puebla Cathedral
    ‪5 min walk‬
  • Puebla Convention Center
    ‪13 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio Suite

Studio Suite | 1 bedroom, premium bedding, in-room safe, desk

Studio Suite

8.8 out of 10
Excellent
(3 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

Single Room | 1 bedroom, premium bedding, in-room safe, desk

Single Room

8.2 out of 10
Very good
(22 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

Double Room | 1 bedroom, premium bedding, in-room safe, desk

Double Room

8.6 out of 10
Excellent
(12 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Gala

Hotel with free breakfast, steps from Zócalo de Puebla
A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free valet parking are also provided. Other amenities include a rooftop terrace, a business centre and a meeting room. Limited housekeeping is available.
Hotel Gala offers 31 accommodations with a safe and a hairdryer. Beds feature premium bedding. 32-inch LED televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Hotel Gala's great location gets high marks from our customers. During your stay, you're just a quick walk from Zócalo de Puebla. Features include free breakfast, free WiFi in public areas and free valet parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Zócalo de Puebla and 5 minutes on foot from Puebla Cathedral
  • Local-area shuttle service available for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Gala. Self parking and valet parking are free.

This 3-star Puebla hotel is smoke free.

Guests are served a free continental breakfast daily from 8:00 AM to 11:00 AM.
Hotel Gala has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour offsite parking within 100 metres
  • Area shuttle (surcharge)
  • Onsite parking available only on request
  • Free self parking on site
  • Free secured valet parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service

More

  • Ceiling fan
  • Desk
  • Electrical adapters
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Gala

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

HOTEL GALA Puebla
GALA Puebla
HOTEL GALA Hotel
HOTEL GALA Puebla
HOTEL GALA Hotel Puebla

Hotel Gala Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 242 out of 553 reviews
Rating 8 - Good. 167 out of 553 reviews
Rating 6 - Okay. 77 out of 553 reviews
Rating 4 - Poor. 37 out of 553 reviews
Rating 2 - Terrible. 30 out of 553 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Ramon & Gabby

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Lorena, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from everyone (Manager, Receptionists, Concierge, cleaning service) and the hotel were very clean and pretty.
Stayed 1 night in Mar 2025

10/10 Excellent

Paul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Feb 2025

6/10 Okay

Cristina

Travelled with partner
Disliked: Staff & service
Disappointed with Breakfast
Stayed 1 night in Jan 2025

2/10 Terrible

JING HONG

Travelled with group
Disliked: Amenities, property conditions & facilities
The sound insulation of the room is very poor. I could hear the snoring from the neighboring room, and at 4 a.m., people were laughing and talking loudly, but no one managed the situation.
Stayed 2 nights in Dec 2024

10/10 Excellent

Yecida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people.
Stayed 1 night in Nov 2024

10/10 Excellent

MARIANELA

Stayed 2 nights in Jun 2024

6/10 Okay

Isaul

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
La habitación no estaba lista a la hora del check-in. Aunque nos permitieron dejar nuestras cosas, tuvimos que esperar unos 15 minutos más y, lamentablemente, dos horas después aún no estaba disponible. La habitación carecía de aire acondicionado, solo tenía un ventilador, y aunque no era temporada de calor, se sentía bastante caliente. Los muros son muy delgados; se escuchaba todo lo que sucedía en la habitación contigua, donde había una familia con un niño muy ruidoso. Además, cada vez que usaban el WC o el lavabo, el sonido del agua era bastante molesto. La cama era dura y la distribución de los muebles poco funcional, lo que hacía el espacio incómodo. Por otro lado, nuestra habitación solo tenía una ventana hacia el interior del hotel, lo que afectaba la privacidad. El servicio de valet parking fue extremadamente lento, ya que solo tienen un encargado y el estacionamiento está alejado. Para colmo, presenciamos un incidente anterior en el que un coche había sido golpeado, y el hotel no quería asumir responsabilidad. Era un domingo a mediodía, y no me gustaría estar en la situación de esos huéspedes. En resumen, no recomendaría este hotel y no volveré a hospedarme aquí.
Stayed 1 night in Aug 2024

6/10 Okay

Alejandro

Liked: Cleanliness, staff & service
The hotel was in very central location. It is a very old construction tough. The people who worked there are very friendly.
Stayed 2 nights in Sep 2024

6/10 Okay

Melissa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The building itself was quite nice with a nice rooftop. The bedrooms were a little outdated and could have been cleaner. The breakfast also wasn’t great-just fruit and a coffee. The area was perfect for Puebla and in a great location for walking the city. It was very reasonably priced for the off season.
Stayed 2 nights in Sep 2024

6/10 Okay

DENNIS

Travelled with family
Liked: Cleanliness, staff & service
Too noisy! Las cobijas y toallas, rotas y viejas. No tienen AC. Y el ventilador estaba malo!
Stayed 3 nights in Jul 2024

10/10 Excellent

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is super nice
Stayed 1 night in Jul 2024

6/10 Okay

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building, excellent staff and location but something must be done about ventilation. My room felt like a sauna.

10/10 Excellent

Viroun

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Jun 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to grate catedral
Stayed 1 night in Feb 2024

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solamente me gustaria que tuvieran aire acondicionado.
Stayed 3 nights in Jun 2024

2/10 Terrible

MARIA D

Disliked: Staff & service
Stayed 5 nights in May 2024

8/10 Good

Azucena, Anaheim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were satisfied!
Stayed 2 nights in May 2024

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 3 nights in Apr 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good hotel. Staff was great. Cleaning was ok. Floors felt dirty. Comforter was stained. Breakfast was ok.
Stayed 1 night in Apr 2024

6/10 Okay

Geeta, NORTH POTOMAC

Travelled with group
The staff were helpful and the property had old world charm. Good value for money. Needed to be less dusty on the floors. A fan is needed for every room. Water would be helpful on each floor. Better toiletries in the shower.
Stayed 2 nights in Mar 2024

4/10 Poor

Darlene

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel lacks breakfast since it only serves a few slices of fruit, a piece of bread and a coffee. If you work remotely, DO NOT stay here as the hotel is EXTREMELY SLOW. I had to use a lot of my data to provide a hotspot to my laptop. The only thing that is good is the location as it is a minute away from the main square.

8/10 Good

Thomas sean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They need to provide shampoo and other toiletries. Bare minimum. This was not ok. Good location. The coffee is terrible. Upgrade the coffee. Terrible coffee at the roof top restaurant. This is Mexico get some good coffee. The man at night the watchman was very nice he made sure I was safe.
Stayed 1 night in Jan 2024

10/10 Excellent

Darrel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A hotel with a lot of old charm

The staff at Gala were great. The location is excellent and amazingly quiet when you shut the windows. Loved the roof top to relax with a cold one and the breakfast. Easy and safe to walk all over. Great restaurants nearby.
Stayed 1 night in Jan 2024

6/10 Okay

edward

Disliked: Amenities
Overall for price is a good location. Some issues, probably expected at the price..3 small dead insects under the pillows, with the bedbug craze underway made me nervous all night, no water in the room, you must be mobile, only stairs and lots..lots of them, Car took 30 minutes to pull from the garage. I would consider to stay again.
Stayed 1 night in Jan 2024