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Hotel Isabel

3.0 star property

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Photo gallery for Hotel Isabel

Bar (on property)
In-room safe, blackout curtains, iron/ironing board, free WiFi
Hallway
Handrails in hallways
Business centre

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
  • Business services

Explore the area

View in a map
5 PONIENTE 125 COL. CENTRO, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪3 min walk‬
  • Place, Puebla Cathedral
    ‪3 min walk‬
  • Place, Puebla Convention Center
    ‪12 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed, Courtyard View

Standard Double Room, 1 Double Bed, Courtyard View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Double Room, 1 Double Bed, Courtyard View

9.4 out of 10
Exceptional
(49 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 2 Double Beds, Courtyard View

Standard Double Room, 2 Double Beds, Courtyard View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, Courtyard View

9.2 out of 10
Wonderful
(55 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Courtyard View

Superior Room, 1 King Bed, Courtyard View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Courtyard View

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Courtyard View

View from room

Deluxe Room, 2 Double Beds, Courtyard View

7.4 out of 10
Good
(3 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Isabel

Family-friendly hotel with free valet parking and fitness centre
This smoke-free hotel features a fitness centre, a bar/lounge and a snack bar/deli. Free WiFi in public areas and free valet parking are also provided. Additionally, a business centre, a meeting room and dry cleaning are on-site.
Hotel Isabel offers 44 air-conditioned accommodations with a safe and complimentary bottles of water. 47-inch flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. This Puebla hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hotel Isabel. During your stay, you're just a quick walk from Zócalo de Puebla. Features include free WiFi in public areas and free valet parking, plus a gym.
  • Free WiFi
  • Free valet parking, self-parking and extended parking
  • Enjoy drinks at the bar/lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the central location
  • Just a 3-minute walk from Zócalo de Puebla and 8 minutes by car from Angelopolis Commercial Center
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available.

Public spaces have free WiFi. A fitness centre, a terrace, and an arcade/games room are also featured at the family-friendly Hotel Isabel. Self parking and valet parking are free.

This 3-star Puebla hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 8:30 AM to 11:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free extended parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily full breakfast available 8:30 AM to 11:00 AM for a fee: MXN 170 for adults and MXN 150 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Foosball table
  • Gym
  • Table tennis

Family friendly

  • Arcade/game room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 170 for adults and from MXN 150 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Isabel Puebla
Hotel Hotel Isabel Puebla
Puebla Hotel Isabel Hotel
Hotel Hotel Isabel
Isabel Puebla
Isabel
Hotel Isabel Hotel
Hotel Isabel Puebla
Hotel Isabel Hotel Puebla

Hotel Isabel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 661 out of 1004 reviews
Rating 8 - Good. 226 out of 1004 reviews
Rating 6 - Okay. 70 out of 1004 reviews
Rating 4 - Poor. 19 out of 1004 reviews
Rating 2 - Terrible. 28 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jorge

Stayed 4 nights in Sep 2025

6/10 Okay

Verified traveller

Stayed 3 nights in Sep 2025

10/10 Excellent

Zsófi

Stayed 5 nights in Sep 2025

10/10 Excellent

Francisco

Stayed 2 nights in Jul 2025

10/10 Excellent

Melvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, location, cleanliness. No 24 hr room service
Stayed 1 night in Jul 2025

8/10 Good

HECTOR

Travelled with family
Liked: Cleanliness, staff & service
Good place, it just needs some updates, but the staff is so friendly
Stayed 2 nights in Aug 2025

10/10 Excellent

Leidy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Ana

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Hotel muy céntrico, el cuarto era muy pequeño y la cama algo incómoda pero para el precio que pagué está muy bien.
Stayed 1 night in Jul 2025

2/10 Terrible

Maria, ORANGE

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Valeria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All the things you have to sign, like no smoking and if you die.... Not nice
Stayed 1 night in Jul 2025

10/10 Excellent

Alejandro, Pasadena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

CHRISTINA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time and excellent service. The dining was also great.
Stayed 2 nights in Jul 2025

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very kindness, place is very nice and clean
Stayed 1 night in Jul 2025

10/10 Excellent

Ignacio

Stayed 1 night in Jul 2025

10/10 Excellent

Leslie Chavez

Stayed 3 nights in Jun 2025

10/10 Excellent

victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very kindness
Stayed 1 night in Jul 2025

10/10 Excellent

Martha

Liked: Cleanliness, property conditions & facilities
This hotel is close to everything, cathedral, food and tours. The staff is friendly and very helpful. Rooms are nice and clean.
Stayed 6 nights in Jun 2025

6/10 Okay

Carlos

Liked: Amenities
No windows
Stayed 1 night in Jul 2025

6/10 Okay

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place looks nice, but too noisy. I didn't sleep much. People slammed doors at 2am, 3am, laughed all night long and at 5am started a noise with a compressor.
Stayed 1 night in Jun 2025

6/10 Okay

Rafael

Business traveller
Liked: Cleanliness, property conditions & facilities
Despite the very comfortable bed, this was not a decent place to sleep. The beautifully renovated building's layout is built around a glass-covered central courtyard, whose esthetic properties are cancelled out by its absurd acoustic properties. The entire hotel is a literal echo chamber, wherein every word from the front-desk staff, every giggle from a child, every squeek from a suitcase wheel, every click of a heel on the stone floors reverberates through the entire building and enters unmitigated through the flimsy hollow doors without a knock. When, at one point, one guest was stopped in front of my door and calling out to his other in an nearby room not to forget the key card, I opened my eyes in a panic because it sounded like he was at the foot of my bed. Additionally, I have to mention something that I found profoundly petty and dishonest. The shower has shampoo- and bodywash-holders; the pump bottles there are for specific products with their respective labels, even advertising where we can buy them if we enjoy them. I went to the website advertised on one of them. The staff refill these bottles with whatever cheap products are at hand, it seems. The hand-/bodywash bottle promised an aloe-enriched soap with real peppermint oil, but what it contained was an unnaturally colored green industrial substance with an unpleasant chemical smell -- was it even meant for washing the skin? I'd prefer to use my own travel products over being misled into using something like that.
Stayed 1 night in Jun 2025

10/10 Excellent

Steven

Stayed 8 nights in May 2025

10/10 Excellent

Drew, O Fallon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is well located and very comfortable, excellent value for the price. Great location and friendly staff, I would return for sure
Stayed 2 nights in Jun 2025

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty hotel near the cathedral and zocalo
Stayed 3 nights in Jun 2025

8/10 Good

Elvia C

Liked: Cleanliness, staff & service
There was a water leak in the room. Poor quality shampoo and hand soap. Should provide a box of tissue. Very friendly staff especially Lorena and Isabel.
Stayed 1 night in Jun 2025