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Hotel Arbis

3.0 star property

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Free daily continental breakfast
Free daily continental breakfast
Standard Double Room, 1 Bedroom | 1 bedroom, hypo-allergenic bedding, desk, laptop workspace
Exterior
Free daily continental breakfast

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Room service
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
Carmen Serdán 36 Santa María la Rivera, Puebla, PUE, 72010
  • Place, Chapel of Santo Domingo
    ‪5 min drive‬
  • Place, Cuauhtemoc Stadium
    ‪6 min drive‬
  • Place, Africam Safari
    ‪45 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Room

Standard Room | 1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room

  • 40 sq m
  • Sleeps 8
  • 4 Double Beds

View all photos for Standard Room

Standard Room | 1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | 1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room

7.0 out of 10
Good
(2 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room

Standard Room | 1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | 1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

Premium Studio

  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Arbis

Hotel in Puebla with free breakfast and rooftop terrace
A rooftop terrace, concierge services and a 24-hour front desk are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include tour/ticket assistance.
Hotel Arbis offers 36 accommodations with complimentary bottles of water and free toiletries. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and toothbrushes and toothpaste. This Puebla hotel provides complimentary wireless Internet access. Additionally, rooms include portable fans and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

During your stay at Hotel Arbis, you'll be close to Cuauhtemoc Stadium. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Services include a concierge, tour or ticket assistance and luggage storage
  • 6 minutes by car from Cuauhtemoc Stadium and 7 minutes from Zócalo de Puebla
Free breakfast is available daily. WiFi is free in public spaces. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Arbis. Limited free parking is available on a first-come, first-served basis.

This 3-star Puebla hotel is smoke free.

Guests are served a free continental breakfast daily from 5:30 AM to 10:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free secured, uncovered self parking on site
  • Limited on-site parking

Food and drink

  • Free continental breakfast available daily 5:30 AM to 10:00 AM

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • No lift
  • Tile flooring in room

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Room service

More

  • Desk
  • Laptop workspace
  • Portable fan
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children may not be eligible for complimentary breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Royal Heroica Puebla de Zaragoza
Royal Heroica Puebla de Zaragoza
Hotel Hotel Royal Heroica Puebla de Zaragoza
Heroica Puebla de Zaragoza Hotel Royal Hotel
Royal
Hotel Hotel Royal
Hotel Royal Puebla
Royal Puebla
Hotel Hotel Royal Puebla
Puebla Hotel Royal Hotel
Royal
Hotel Hotel Royal
Hotel Royal
Hotel Arbis Hotel
Hotel Arbis Puebla
Hotel Arbis Hotel Puebla

Reviews

Hotel Arbis Reviews

7.8

Good

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 30 out of 73 reviews
Rating 8 - Good. 17 out of 73 reviews
Rating 6 - Okay. 14 out of 73 reviews
Rating 4 - Poor. 7 out of 73 reviews
Rating 2 - Terrible. 5 out of 73 reviews

Reviews

10/10 Excellent

Francisco J Valenzuela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free Netflix and breakfast.
Stayed 3 nights in Jun 2025

6/10 Okay

Raul

Stayed 2 nights in Apr 2023

6/10 Okay

Mohamed

Stayed 3 nights in Jun 2019

10/10 Excellent

MARIO

Stayed 2 nights in Aug 2025

10/10 Excellent

MARIO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

recomendado

todo bien, incluye desayuno
Stayed 1 night in Aug 2025

10/10 Excellent

Hugo Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Muy buena atención el lugar siempre limpio muy recomendable y el personal muy atento
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Jorge Alberto

Stayed 2 nights in Jul 2025

4/10 Poor

Manuel

Travelled with family
No es lo que vez en las fotos, deben publicar fotos del baño ya que está horrible tiene hongo sucio y no hay azulejo, he visto baños así (compactos) pero bien hechos este le falta mucho, no había shampoo solo jabón líquido de manos no había más
Stayed 1 night in Jul 2025

10/10 Excellent

Imelda

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Jun 2025

4/10 Poor

Efren Alejandro

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Lethy

Travelled with family
Disliked: Cleanliness, room comfort

No me gustó falta de higiene en las habitactacione

Stayed 3 nights in Jun 2025

8/10 Good

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado al 100
Stayed 1 night in Jun 2025

8/10 Good

Irma Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bueno

Stayed 1 night in Jun 2025

6/10 Okay

Victor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Asco de atencion y servicio al cliente.

Habitaciones en mal estado, camas incomodas y viejas. Paredes llenas de humedad, baño super pequeño y en mal estado. Una de las recepcionistas me dijo que no podia darme papel o una bolsita para yo mismo recojer los desechos de mi cachorro, que por el cuidado del medio hambiente, pero en sus botes de basura ponen bolsas. Le pedi papel sanitario y me dijo que no tenia, que podia ir a la vuelta a comprar uno, entonces tuve que subir a la habitacion en el utlimo piso para bajar papel y recojer lo del perro. Luego ya estando hasta arriba, hizo que me fueran a buscar una de las chavas de limpieza que por que el cachorro se habia hecho del uno y debia limpiar. Ya baje le pregunte a donde e hizo que otro chavo me llevara en donde a donde se supone que se hizo el perrito, estaba completamente seco y limpio y cuando le dieron aviso lo unico que hizo fue decir por radio, dile que una disculpa. De verdad que pesimo trato de esa señora, que para dar atencion al cliente no tiene ni idea y no es por que me hizo limpiar los desechos de mi perro, mas bien por sus respuestas sin sentido, les pedi fact.. y me dijeron que solo se podia el pago de la habitación, el pago por lo que cobraron por noche por el perro no lo podian fact... No me dio ningun recibo, no se si se quedo con ello. Al final no recomiendo para nada este lugar, el tren pasa cada 3 horas y hace un ruido insoportable. Todo por desesperado y no buscar mas en mejor ubicacion y por cierto el internet NO SIRVE.
Stayed 2 nights in Jun 2025

6/10 Okay

Maria eloisa

Liked: Cleanliness, staff & service, property conditions & facilities
No hubo agua caliente
Stayed 1 night in Jun 2025

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
habitación muy amplia, gran variedad de canales premium, el personal muy amable, incluye desayuno.
Stayed 1 night in Jun 2025

10/10 Excellent

Cesar

Stayed 1 night in Jun 2025

2/10 Terrible

Irene

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Me Cobraron Doble y el Desayuno no muy bueno.

Stayed 1 night in May 2025

6/10 Okay

Emanuel

Stayed 1 night in Jun 2025

8/10 Good

Luis

Liked: Staff & service, amenities
Solo espero que mejore en el servicio de TV y que a las ventanas no le entren la luz de alumbrado público en la noche y mejor apoyo del wifi
Stayed 3 nights in Jun 2025

10/10 Excellent

NORMA CRISTINA

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Jun 2025

10/10 Excellent

Hugo Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super recomendable

El hotel es muy económico y muy limpio el personal muy amable muy recomendable para viajar con familia o en plan de trabajo
Stayed 5 nights in Jun 2025

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in May 2025