2/10 Terrible
Erica
Travelled with family and small children
3 Mar 2026
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price that you pay you would expect a far better experience. Upon check in, it was very straight to the point but unlike any other hotel you are given information just at a wifi password...nope not here, you have to figure it out on your own. We had two separate rooms and had to call down for the password when we were told "I don't know that." Then comes the overall room. Great potential with a lot of space, however, in both of our rooms we had one tv that didn't work that for one room we had to repeatedly call about. The other we didn't even bother considering the response from the other room. In this room it definitely had not been cleaned very well from the previous guest given there was a used towel thrown on the floor on the side of the sink, a dirty q-tip on the wall shelf where the wash cloths were, and some dirty brown splatter behind the sink on the wall (not sure if it was blood, makeup, or something else). Again didn't bother complaining given the way we were spoken to about our other room.
Now having stayed at our fair share of hotels in Mexico, Jamaica, and all over the US, we have never had it be that the room was not cleaned and at minimum the bed fixed daily unless we requested it. Well it does not happen here. They have two very very small trash cans that fill up with literally only a few things and it will not get emptied until your third day staying there.
Beware if Brittany is working, she is very rude and should brush up on her customer service.
Erica
Stayed 2 nights in Feb 2026