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Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

5.0 star property
VIP Access

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Photo gallery for Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

Outdoor pool, pool umbrellas, pool loungers
Property video
Minibar, in-room safe, desk, laptop workspace
Restaurant
Preferred Club Master Suite Swim Out Ocean Front King | View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • On private beach
  • Hot tub

Explore the area

View in a map
Carretera Cancun-Puerto Morelos KM 27.5, Mz. 41, Sm. 12, Puerto Morelos, QROO, 77580
  • Place, Petempich Bay
    ‪3 min walk‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪3 min walk‬
  • Place, Puerto Morelos Town Square
    ‪18 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Preferred Club Junior Suite Tropical View King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Tropical View King

9.4 out of 10
Exceptional
(11 reviews)
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean View King

9.6 out of 10
Exceptional
(7 reviews)
  • 50 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean View Double

  • 50 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Junior Suite Swimout Tropical View King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swimout Tropical View King

7.0 out of 10
Good
(6 reviews)
  • 50 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swimout Tropical View Double

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swimout Tropical View Double

  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean Front King

8.0 out of 10
Very good
(2 reviews)
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean Front Double

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Junior Suite Swimout Ocean Front King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swimout Ocean Front King

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean View King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Master Suite Ocean View King

  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swimout Ocean Front Double

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swimout Ocean Front Double

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Master Suite Swim Out Tropical View King

Preferred Club Master Suite Swim Out Tropical View King | Front of property

Preferred Club Master Suite Swim Out Tropical View King

  • 100 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Master Suite Ocean Front King

  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Swim Out Ocean Front King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Master Suite Swim Out Ocean Front King

  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior with Sea View

Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Suite Junior with Sea View

  • 50 sq m
  • Sea view
  • Sleeps 3

View all photos for Suite Junior with Sea View

Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Suite Junior with Sea View

  • 50 sq m
  • Sea view
  • Sleeps 3

View all photos for Suite Junior with Sea View

Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Suite Junior with Sea View

  • 50 sq m
  • Sea view
  • Sleeps 3

View all photos for Suite Junior with Garden View

Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Suite Junior with Garden View

  • 50 sq m
  • Sleeps 3

View all photos for Suite Junior with Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Junior with Sea View

  • 50 sq m
  • Sea view
  • Sleeps 2

View all photos for Suite Junior with Partial Sea View

Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Suite Junior with Partial Sea View

  • 50 sq m
  • Partial sea view
  • Sleeps 2

View all photos for Suite Junior with Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Junior with Sea View

  • 50 sq m
  • Sea view
  • Sleeps 2

View all photos for Suite Junior with Garden View

Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Suite Junior with Garden View

  • 50 sq m
  • Sleeps 2

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, laptop workspace

Suite Junior with Garden View

  • 50 sq m
  • Sleeps 2

View all photos for Suite Master with Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Master with Sea View

  • 100 sq m
  • Sea view
  • Sleeps 2

View all photos for Suite Master with Partial Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Master with Partial Sea View

  • 100 sq m
  • Partial sea view
  • Sleeps 2

View all photos for Suite Master with Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Master with Sea View

  • 100 sq m
  • Sea view
  • Sleeps 2

View all photos for Suite Master with Garden View

Minibar, in-room safe, desk, laptop workspace

Suite Master with Garden View

  • 100 sq m
  • Sleeps 2

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About this property

Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

Adults-only beachfront property with outdoor pool
Spend the day relaxing on Secrets Riviera Cancún All Preferred - Adults Only - All inclusive's private white sand beach or pampering yourself at the property's full-service spa. Housekeeping is available on request.
Secrets Riviera Cancún All Preferred - Adults Only - All inclusive offers 164 air-conditioned accommodations with minibars and espresso makers. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a private beach and a fitness centre.

Guests aged under 18 years old are not allowed in the swimming pool, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Relax Spa By Pevonia. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Secrets Riviera Cancún All Preferred - Adults Only - All inclusive. During your stay, you're just a quick walk from Arrecife de Puerto Morelos National Park. Free breakfast, free WiFi in public areas and free valet parking are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a beach bar and a bar/lounge
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with deep-tissue massages, body treatments or detox wraps at Relax Spa By Pevonia
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, a gym and fitness classes
  • Steps from Arrecife de Puerto Morelos National Park and Petempich Bay
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Secrets Riviera Cancún All Preferred - Adults Only - All inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Secrets Riviera Cancún All Preferred - Adults Only - All inclusive such as an outdoor pool and a hot tub.

Free breakfast is served daily. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a fitness centre, a garden and a terrace. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Puerto Morelos property.

Guests are served a free cooked-to-order breakfast daily from 7:00 AM to 11:30 AM.
Secrets Riviera Cancún All Preferred - Adults Only - All inclusive has a restaurant on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Tennis

Lessons/classes/games

Yoga

Entertainment

Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free uncovered valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:30 AM
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Wine tasting room
  • Winery release events

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (8,933 square foot of space)

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • Lift

More

  • 3 buildings
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number BVM1711087E9

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Secrets Riviera Cancún All Preferred - Adults Only - All inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 241 out of 366 reviews
Rating 8 - Good. 69 out of 366 reviews
Rating 6 - Okay. 27 out of 366 reviews
Rating 4 - Poor. 14 out of 366 reviews
Rating 2 - Terrible. 15 out of 366 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Deja

Stayed 3 nights in Sep 2025

2/10 Terrible

Brett

Disliked: Cleanliness
Stayed 7 nights in Sep 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing
Stayed 2 nights in Sep 2025

8/10 Good

Timika, Capitol Heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at Secrets Riviera Cancún All Preferred - Adults Only - All Inclusive, and overall, it was a wonderful experience. The resort itself is beautiful and very well maintained. I loved the different vibes of the pools — we started at the quiet pool, ended up at the lively pool on Saturday during the all-day party (SO much fun), and then enjoyed the middle pool on Sunday for the football games. The food was decent, though I’ll admit we didn’t fully explore all of the dining options available. Our room was romantic and comfortable — I never wanted to get out of the shower! We also had a hot tub on our balcony, which unfortunately we didn’t get a chance to use because we spent most of our time relaxing at the pools. We also took full advantage of the spa, which was an excellent experience. The only real negative of our trip was the “resort tour” they promote. It’s positioned as a quick, no-obligation, two-hour experience where you get to see one of their new properties and receive resort credits. Since it was a rainy day, we figured why not. The property we visited, Secrets Moxché, was stunning and honestly blew me away. But the experience quickly shifted into a hard sales pitch. Despite making it clear we weren’t interested in purchasing, we were passed from one rep to another, each offering new “deals.” What was supposed to be two hours dragged into nearly five. By the end, our sales rep became extremely rude and even accused my husband of lying about our
Stayed 4 nights in Sep 2025

10/10 Excellent

Waylon

Liked: Cleanliness, staff & service, property conditions & facilities
First couple hrs
Stayed 5 nights in Sep 2025

10/10 Excellent

Quanika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a swim out that was nice and spacious. It was located by a bar so the waiters would bring drinks. This resort is close to Breathless so you have access to their restaurants which gives plenty of options to choose from. The walking distance is decent. There were things going on each day. There’s also a nightclub. I would definitely recommend this resort.
Stayed 5 nights in Jun 2025

10/10 Excellent

Sahand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Great parties and entertainment all day long.
Stayed 5 nights in Sep 2025

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, staff went above and beyond every single day made me feel right at home.
Stayed 4 nights in Sep 2025

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had great experience here, no complaints.
Stayed 5 nights in Sep 2025

6/10 Okay

Kerri

Liked: Cleanliness, staff & service
Not a lot of options for dining. The breathless had good restaurants but not good service.
Stayed 4 nights in Sep 2025

10/10 Excellent

Jaritza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, luxurious, not booking anywhere thats not Hyatt Secrets
Stayed 3 nights in Jun 2025

10/10 Excellent

Paulina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was attentive at the restaurants and pool/bar !
Stayed 5 nights in Sep 2025

8/10 Good

Christina Niema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this resort. Food was good. Super nice atmosphere. The room was extremely nice. But will say the drinks were water down a lot most of the time you can tell there was no alcohol in them even when we asked. Also the resort doesn’t really have 14 full restaurants it was more like 6 full ones. The buffet wasn’t really to good. Resort isn’t really as open as expected but still really really nice! Looking forward to coming back!
Stayed 5 nights in Aug 2025

10/10 Excellent

Tressica Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort
Stayed 4 nights in Sep 2025

10/10 Excellent

Vandarae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great.
Stayed 3 nights in Aug 2025

10/10 Excellent

Laci Lalynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay!
Stayed 4 nights in Sep 2025

6/10 Okay

Anthony

Travelled with group
Disliked: Amenities
Most of the Restaurants were closed most Days. Food was edible but note to write home about.
Stayed 4 nights in Sep 2025

10/10 Excellent

Devon

Stayed 2 nights in Sep 2025

10/10 Excellent

Heaven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Cristina, washington

Liked: Cleanliness, staff & service
Although the staff was very friendly, the resort was lacking. I've stayed at other Secrets locations & this was definitely not 5 star. It was more like 3.5. The food (even with plenty restaurants) was lacking flavor in my opinion. Even with Preferred Club, only the alcohol options were better. It took 2 hours to get into my room, onlly after the 2 hours did they change my room. I wouldn't recommend if you've traveled and enjoy 5 star privileges, this is not that.
Stayed 3 nights in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 5 nights in Sep 2025

6/10 Okay

Tanya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This property was beautiful but the preferred club lounge had no top shelf liquor. The Xhale lounge did not either. And when they did have one bottle of a top shelf liquor they hid it. You would pretty much have to ask and they would say they didn’t have any. Absolut and Bacardi aren’t top shelf. But they would market/sell Don Julio and Patron for bottle service in their clubs. Breathless Cancun Soul was not like this. It was so much better with actual top shelf liquor.
Stayed 3 nights in Sep 2025

2/10 Terrible

Emma

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 8 nights in Aug 2025

10/10 Excellent

Vernon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Sep 2025